 Primus Saver broadband Speed test
Click on the “Go” button on the Ookla Speed Test to check the broadband speed of your Primus Saver broadband connection.
Information on how to fix issues with your Primus Saver broadband are in the sections below the Ookla Speed test widget.
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Troubleshooting Primus Saver broadband speed issues
Before you start troubleshooting the speed of your Primus Saver broadband connection, we suggest that you run a Primus Saver Internet Speedtest to measure your current broadband speed.
It is a good idea to also find out the guaranteed minimum download speed that you are paying for from Primus Saver.
You can get this information by checking a Primus Saver broadband bill, your Primus Saver contract or by contacting Primus Saver.
Potential causes of Primus Saver’s slow internet speed
Is it the Primus Saver internet connection that is slow or could it be your device (PC/laptop/phone)?
You need to check how many apps are running on your device.
The performance issue could be due to the over-utilization of your device’s resources i.e RAM/memory/CPU and not a problem with Primus Saver’s broadband connection.
If you are on a laptop then you may use the task manager to see your Processor and RAM usage.
On other device, you should try restarting the device which should hopefully shutdown all applications that may have been using up your device resources.
Run the Primus Saver Speed test on your PC and your mobile to see how the speed test results compare between the two devices.
Hopefully this should provide you with more information to work with in terms of if the problem lies with your device or the Primus Saver broadband connection.
- What exactly does the Primus Saver download and upload speed mean?
- Who’s the best Internet Service Provider in the UK?
- 5 ways to speed up your Primus Saver Internet speed
- DNS tip to speed up internet browsing speed on Primus Saver
Is your Wifi the problem?
The cause of the performance issue may be your Wi-Fi network as opposed to the Primus Saver broadband connection.
You could rule out the wireless network by connecting your computer directly into the Primus Saver broadband router using a network cable and then run the Primus Saver Speed checker again.
If the result improves when you are connected via an ethernet cable, this proves that the issue may be with your internal wireless network.
A number of things to look further into:
- Are the WiFi channels that you are using for your wireless network (SSID) overlapping with your neighbors?
- Is the Wi-Fi network signal from the broadband router obstructed?
- Does your speed get better when your are stood directly in-front of the Primus Saver broadband router?
Who is connected to my Wi-Fi network?
Have you checked that your Wi-Fi network password has not been shared? Do you have an open Wifi network? How complex is your wireless network password? It may be time to change it.
Neighbors could be using your wireless network and eating up all your Primus Saver speed by downloading, uploading or even streaming music or videos on your Primus Saver broadband connection! Worse than that, they may be conducting illegal activities using your Primus Saver internet connection.
There are 3 apps that you can use to scan your wireless network to see who is connected:
- Microsoft Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- WiFi scanning tool WiFi Analyzer
The above applications analyse your Wifi network and produce a list of the everything on your wifi.
Should I get a wireless network booster for my Primus Saver broadband?
You may discover that there are wireless black spots at your house, a Wifi extender also known as a Wi-Fi Booster is the best fix to increase your Wifi signal to cover any black spots.
The wireless network booster picks up the existing Wifi signal just as it is becoming weaker and re-transmits the Wifi signal to extend it’s reach.
Position the Wifi extender near the position where your wireless signal from the Primus Saver internet router is starting to become weaker.
Place it near where your wireless network signal drops down to 2 bars. Walk around your property with a tablet to find where this is.
When was the last time you upgraded the Primus Saver broadband router?
The Primus Saver and broadband infrastructure, in general, are constantly upgraded to provide new features and improve reliability as technology evolves. Ensure that your Primus Saver internet router is running the latest software.
Most Primus Saver broadband routers will allow you to perform the software update by logging into the Primus Saver broadband router and simply clicking a button to start the upgrade.
If you can’t do this, contact Primus Saver and they will perform the upgrade for you or talk you through the process.
In addition to updating the software, if you have had hardware for a long time, it’s worth speaking to Primus Saver to ask for a hardware upgrade.
Is the cause of the problem external to your home (at the exchange)?
This is probably the most common reason for Primus Saver broadband performance problems in your area and is more common with internet broadband connections that are delivered via phone lines.
If you are unsure if this is relevant in your case, contact Primus Saver who should be able to carry out the appropriate line tests to check if there is a issue on the Primus Saver broadband connection.
Is it due to Primus Saver broadband congestion?
If you are finding that the Primus Saver internet connection speed in your area is slows down during certain times i.e. over weekends or during the evening, then it may be due to congestion during peak hours.
You should speak to Primus Saver to check your minimum speed.
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Test your Primus Saver internet connection
After the fault has been fixed either by yourself or Primus Saver, re-test your broadband connection using at least two separate Speedtests to ensure the problem is fixed: