Primus Saver Internet Speed test and troubleshooting
Primus Saver broadband Speed test
Simply click on the “Go” button on the Ookla Speed Checker to see the internet speed of your Primus Saver internet connection.
Information on how to fix problems with your Primus Saver broadband are in the sections below the speed test widget.
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How to troubleshoot Primus Saver internet performance problems
Before you begin troubleshooting the speed of your Primus Saver internet connection, we recommend that you perform a Primus Saver Broadband Speedtest to measure your current broadband speed.
It is also a good idea confirm the guaranteed minimum download speed you are paying for from Primus Saver.
You can find this information by checking a Primus Saver broadband bill, your Primus Saver contract or by contacting Primus Saver.
Probable causes of Primus Saver’s slow broadband speed
Is it your Primus Saver broadband that is slow or could it be your device (laptop/smartphone/PC)?
You need to check how many applications are running on your device.
The speed issue could be due to over-utilization of your device’s resources e.g RAM/CPU and not a problem with Primus Saver’s broadband connection.
If you’re on a computer then you may use the task manager to check your CPU and Memory utilization.
On other device, you should try rebooting the device which hopefully will shut down all programs that may have been using up system resources.
Run the Primus Saver Speed checker on your computer and your mobile phone to check how the speedtest results compare between the 2 devices.
This should hopefully give you some info to help determine whether the issue is with your device or the Primus Saver internet connection.
- What does the Primus Saver download and upload speed mean?
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Is your Wifi network the reason for the issues?
The cause of the performance problem may be your Wifi and not the Primus Saver broadband connection.
You could rule out the wireless by simply connecting your PC directly to the Primus Saver broadband router with a network cable and then run the Primus Saver Speedtest again.
If the speed improves when you’re connected via an ethernet cable, this suggests that the problem may be with your wireless.
A few other things to look further into:
- Are the Wireless channels that you are using for your Wifi network network (SSID) overlapping with the neighbors?
- Is your Wi-Fi network signal from the wireless router obstructed?
- Does your performance improve when you’re standing directly infront of the Primus Saver internet router?
Exactly who’s connected to my Wi-Fi network?
Have you checked that your Wifi network password has not been hacked? Do you have an un-secured Wi-Fi network? How complex is your Wifi network password? It could be time to change it.
Neighbors could be on your Wi-Fi network and using up all the Primus Saver speed by downloading, uploading or even streaming music or videos on your Primus Saver broadband connection! Worse still, they could be conducting illegal activities on your Primus Saver broadband connection.
Here are 3 applications that you can utlise to analyze your Wi-Fi network to see who is connected:
- Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- WiFi scanning application WiFi Analyzer
The above applications will scan your wireless network and produce a list of the everything on your wifi.
Do I need a Wifi network booster for my Primus Saver broadband?
You may discover that there are wireless black holes at your home, a Wifi extender aka a Wifi Booster may be the best fix to increase your Wifi signal to cover any black holes.
The wireless extender simply picks up the existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the Wi-Fi network signal to extend it’s reach.
Place the wireless extender where your wireless network signal from your Primus Saver internet router is becoming weaker.
Place it approximately where your Wifi network signal is dropping down to two signal bars. Walk around your property with a smartphone to determine where this is.
When did you last upgrade the Primus Saver internet router?
The Primus Saver and broadband infrastructure, in general, are constantly updated to provide new features and improve performance as technology evolves. Always ensure that your Primus Saver broadband internet router is running on the latest software.
The majority of Primus Saver broadband routers will allow you to carry out the software upgrade by simply logging on the Primus Saver broadband router and simply clicking on a button to perform the update.
If you can’t do this, get in touch with Primus Saver and they will perform the upgrade for you or talk you through the process.
In addition to upgrading the software, if you have had the same hardware for a long period, it may be worth speaking to Primus Saver to ask for a hardware upgrade.
Is the root cause of the issue outside your property (at the exchange)?
This is probably the most likely cause for Primus Saver broadband performance issues in your property and it’s more common for broadband connections that are delivered using phone lines.
If you’re unsure if this is relevant in your case, contact Primus Saver who will be able to carry out the appropriate connection checks to check if there is a issue on the Primus Saver broadband connection.
Is the issue due to Primus Saver broadband congestion?
If you are finding that the Primus Saver internet connection speed in your area is slows down during certain periods e.g weekends and during the evening, it may be due to congestion during peak hours.
You should speak to Primus Saver to check your guaranteed speed.
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Re-testing your Primus Saver broadband connection
After the problem has been fixed either by yourself or Primus Saver, re-test the broadband connection using at least 2 separate Speedtests to ensure the problem is resolved: