PSC Broadband Speed test and troubleshooting

 PSC broadband Speed Checker

Click on the “Go” button on the Ookla Speed test to test the speed of your PSC broadband connection.

Information on how to fix issues with your PSC broadband can be below.

For a more accurate reading, run the Speedtest twice


Troubleshooting PSC broadband internet performance

PSC Internet Speedchecker - Slow broadband speedBefore starting to troubleshoot the performance of your PSC broadband connection, you firstly need to run the PSC Internet Broadband Speed Test and also confirm what Upload and Download speed that you are paying for.

You can get this info by checking a PSC bill or contact PSC to confirm this information.

Likely causes of PSC slow broadband performance

Is it your PSC broadband that is slow or is it your device (PC/laptop/phone)?

You need to check how many apps are currently running on your device that could be utilising your system resources (mainly RAM memory and CPU) and/or your PSC internet bandwidth.

If you’re on a PC then you can use the task manager to see your processor and memory utilization.

On any other device you should try rebooting the device which should hopefully kill all applications that may be running in the background.

Re-run the PSC speed test on your personal computer and your phone to see how the speedtest results compare between the 2 devices.

This should hopefully provide you with some info to work with in terms of if the issue lies with your device or the PSC broadband connection.

Is your Wi-Fi network connection the problem?

The cause of the issue could be your wireless network connection and not the PSC broadband internet connection.

You could rule out the wireless network network being the cause of the issue by connecting your PC directly into the PSC broadband router using a network cable and run the PSC speed checker again.

If performance improves when you’re connected via a network cable then this proves that the issue could be with your wireless network connection setup.

Possible things to check are:

  • Are the Wireless channels you’re using for your Wifi network network (SSID) overlapping with your neighbors?
  • Could your wireless signal from the router be obstructed?
  • Does your performance improve when you’re standing directly infront of the PSC broadband or wireless router?
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Who is connected to my Wifi network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured Guest wireless network?

Neighbors could be using your Wifii network and using up all the PSC bandwidth downloading/uploading or even streaming netflix! Worse than that, they could be carrying out illegal activities which will all point to your connection.

There are two apps that you can use to scan your Wi-Fi network to see who’s connected:

Both apps will scan your Wi-Fi network and display a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wifi network Booster for my PSC broadband?

If you find that you have Wifi black holes in your home, then a Wifi extender also know as a wireless Booster is the solution to boost your signal. They are readily available online from around £15.

The wireless booster simply picks up your existing Wi-Fi network signal just as it is becoming weak and then re-transmits the Wifi signal at a more stronger rate to extend it’s reach.

Place the Wifi booster/extender where your Wifi network signal from the PSC broadband router is becoming weak.  Approxiametly where your Wifi signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your PSC broadband router?

The PSC and openreach infrastructure is constantly being updates to support new features (some end user facing and others internal).  Always ensure that the PSC broadband router has the latest software.

The majority of PSC broadband routers will allow you to carry out the software upgrade by logging into the PSC broadband router and simply clicking a button to do the update.

If you cannot do this, contact PSC and they are able to either do this for you or guide you through how to do it depending on the PSC router model you have.

In addition to updating the software, if you have had the same router for a long time, it is worth speaking to PSC to ask for a router upgrade.

Is the issue external (at the exchange)?

This is probably the most common reason for PSC broadband performance issue in your home and is more common for broadband connections that are delivered via phone lines.

If you’re unsure if this is applicable to you, you should contact PSC who will be able to run the appropriate connection tests to check if there is a problem on the PSC internet line.

Is it due to PSC Broadband congestion?

If you are finding that the PSC internet connection speed in your area is slow during certain periods e.g weekends and during the evening, it may be because of congestion during peak times.

You should contact your PSC to understand if the service you subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your PSC internet connection

After the problem has been resolved either by yourself or PSC, retest the internet connection using  at least 2 independent speedtests such as the one here and Ookla broadband speedtester to ensure the problem is resolved.

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