Troubleshooting Quickline Communications broadband performance issues

Before starting to troubleshoot the performance of your Quickline Communications broadband connection, we suggest that you run a Quickline Communications Broadband Speed Test to confirm your current internet speed.

It is also a good idea confirm the guaranteed minimum download speed that you are paying for from Quickline Communications.

You can find this information by checking a Quickline Communications broadband bill, your Quickline Communications contract or by contacting Quickline Communications.

Probable causes of Quickline Communications’s slow internet speed

Is it the Quickline Communications internet connection that is slow or could it be your device (laptop/smartphone/PC)?

You need to check the number of apps are running on your device.

The speed issue may be due to the over-utilisation of your system resources e.g RAM/memory/CPU and not a problem with Quickline Communications’s broadband connection.

If you’re on a computer then you can use the task manager to check your Processor and Memory usage.

On other device, you should try restarting the device which hopefully will kill all apps that may have been using up your systems resources.

Run the Quickline Communications Speed checker on your computer and your mobile to check how the speedtest results compare between the 2 devices.

This should hopefully provide you with some info to work with in terms of whether the problem is with your device or the Quickline Communications internet connection.

• What does the Quickline Communications download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• 5 methods to improve your Quickline Communications Internet performance
• DNS tip to speed up internet browsing speed on Quickline Communications

Is your wireless network the cause of the performance issue?

The cause of the performance issue could be your internal Wifi network and not the Quickline Communications internet connection.

You can rule out the wireless by connecting your PC directly to the Quickline Communications broadband router with an ethernet cable and then run the Quickline Communications Speed test again.

If the speed test result improves when you’re connected using a network cable, this indicates that the problem could be with your internal wireless network.

Possible things to look further into:

• Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with your neighbours?
• Is the wireless signal from the broadband router obstructed?
• Does the performance improve when your are standing right in-front of the Quickline Communications wireless router?

Who is connected to my Wifi network?

Have you checked that your Wi-Fi network password has not been hacked? Do you have an open Wi-Fi network? How complex is your Wi-Fi network password? It may be time to update it.

Neighbours could be using your wireless network and eating up all your Quickline Communications bandwidth by downloading, uploading or even streaming music or video over your Quickline Communications broadband connection! Worse still, they could be conducting illegal activities over your Quickline Communications internet connection.

There are 3 apps that you can potentially utlise to analyse your Wifi network to see who’s connected:

• Windows users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• wifi network troubleshooting application WiFi Analyzer

The above apps scan your Wifi network and display a list of the connected devices.

• How to see who is on your Quickline Communications Wi-Fi network

Should I get a wireless network booster for my Quickline Communications broadband?

If you find that you have Wifi black spots at your property, a Wifi network extender also known as a wireless Booster may be the best fix to strengthen your Wi-Fi signal to cover any black spots.

• Best Wi-Fi Signal Extenders

The wireless network booster simply picks up your existing wireless network signal as it is becoming weaker and re-transmits the wireless signal to extend it’s reach.

Place the Wi-Fi network extender where your wireless signal from your Quickline Communications broadband router is becoming weaker.

Position it near where your wireless network signal is dropping down to two bars. Walk around your property with a tablet to determine where this is.

When was the last time you upgraded the Quickline Communications broadband router?

The Quickline Communications and broadband infrastructure, in general, are constantly upgraded to support new features and improve performance as technology evolves.  Always ensure that your Quickline Communications broadband router is running the most up-to-date software.

The majority of Quickline Communications broadband routers will allow you to perform the software upgrade by logging into the Quickline Communications broadband router and simply clicking on a button to perform the upgrade.

If you can’t do this, get in touch with Quickline Communications and they will be able to perform the upgrade for you or talk you through the process.

In addition to updating the software, if you have had router for a long period, it is worth speaking to Quickline Communications to ask for a hardware upgrade.

Is the root cause of the issue external to your home (at the exchange)?

This is probably the most common cause for Quickline Communications broadband performance issues in your property and it’s more common for broadband connections that are delivered via copper phone lines.

If you are unsure if this is relevant in your case, you should contact Quickline Communications who should be able to run the appropriate line tests to see if there is a issue on the Quickline Communications broadband line.

Is it due to Quickline Communications broadband congestion?

If you’re finding that the Quickline Communications internet connection speed in your area is slow during certain periods i.e. over weekends and during the evening, then it may be because of congestion during peak hours.

• What is Broadband Contention Ratio and does Quickline Communications have contention?

You should contact Quickline Communications to find out your guaranteed speed.

Test your Quickline Communications internet connection

After the fault has been fixed either by yourself or Quickline Communications, retest your internet connection using  at least two separate Speedtests to ensure the fault is fixed:

• • How to the ookla internet broadband speed test to test your Quickline Communications broadband
  • Test your Quickline Communications connection speed using Ookla Offical Speed Test
  • Test your Quickline Communications broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Quickline Communications broadband speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting