How to troubleshoot Quickline Communications broadband speed problems

Before you begin troubleshooting the speed of your Quickline Communications broadband connection, we suggest that you run a Quickline Communications Broadband Speedtest to confirm your current connection speed.

You may also want to find out the guaranteed minimum download speed that you have subscribed to from Quickline Communications.

You can get this info by checking a Quickline Communications broadband bill, your Quickline Communications contract or by contacting Quickline Communications.

Probable causes of Quickline Communications’s slow internet performance

Is it the Quickline Communications broadband that is running slow or is it your device (laptop/smartphone/PC)?

You may need to consider the number of apps are currently running on your device.

The performance problem may be due to over-utilisation of your system resources e.g RAM/CPU and not a problem with Quickline Communications’s broadband connection.

If you are on a laptop then you may use the task manager to check your CPU and Memory utilization.

On other device, you could try restarting the device which should hopefully terminate all apps that may be hogging system resources.

Re-run the Quickline Communications Speedtest on your personal computer and your phone to check how the results compare between the 2 devices.

This should hopefully give you some information to help determine whether the problem is with your device or the Quickline Communications broadband connection.

• What exactly does the Quickline Communications download and upload speed mean?
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• 5 ways to improve your Quickline Communications Internet speed
• Simple DNS hack to improve internet browsing speed on Quickline Communications

Is your wireless network the problem?

The root cause of the performance problem could be your Wifi network as opposed to the Quickline Communications broadband connection.

You can rule out the Wifi network by simply connecting your computer directly into the Quickline Communications broadband router with a network cable and run the Quickline Communications Speedtest again.

If the speed is better when you are connected using a network cable, this shows that the problem could be with the Wifi.

Possible things to look further into:

• Are the Wireless channels that you’re using for your Wi-Fi network network (SSID) overlapping with your neighbours?
• Is the Wifi network signal from the wireless router obstructed?
• Does your performance improve when you’re standing directly in-front of the Quickline Communications wireless router?

Exactly who’s connected to my wireless network?

Have you checked that your Wi-Fi network password has not been hacked? Do you have an open wireless network? How secure is your wireless network password? It may be time to change it.

Neighbors could be using your Wifi network and using up all the Quickline Communications speed by downloading, uploading or even streaming music or video over your Quickline Communications internet connection! Worse still, they could be carrying out illegal activities over your Quickline Communications internet connection.

There are 3 apps that you can potentially use to analyze your Wifi network to check who is connected:

• Microsoft users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• WiFi troubleshooting tool WiFi Analyzer

The above apps will scan your Wi-Fi network and produce a list of the connected devices.

• How to see who is on your Quickline Communications Wifi network

Do I need a Wi-Fi network booster for my Quickline Communications broadband?

You may discover that there are Wifi coverage holes in your house, a wireless extender aka a wireless Booster is the best fix to increase your Wi-Fi signal to cover any black holes.

• Best Wi-Fi Signal Boosters

The wireless extender picks up your existing wireless signal just as it is starting to become weaker and re-transmits the Wifi network signal to extend it’s coverage.

Position the wireless network booster near where your Wifi network signal from your Quickline Communications internet router is becoming weaker.

Position it near where your Wifi signal drops down to less than two bars. Walk around your home with a tablet to find where this is.

When was the last time you upgraded the Quickline Communications broadband router?

The Quickline Communications and broadband infrastructure, in general, are constantly upgraded to provide new features and improve reliability as technology evolves.  Ensure that your Quickline Communications internet router is running the most up-to-date software.

The majority of Quickline Communications internet routers will allow you to perform the software update by simply logging into the Quickline Communications broadband router and simply clicking a button to do the update.

If you cannot do this, contact Quickline Communications and they will do this for you or alternatively, talk you through performing the upgrade yourself.

In addition to updating the software, if you have had the same hardware for a long period, it’s worth speaking to Quickline Communications to request for a router upgrade.

Is the problem external to your home (at the exchange)?

This is probably the most likely cause for Quickline Communications broadband performance issues in your home and is more common with broadband connections that are delivered via phone lines.

If you’re not sure if this is applicable to you, you should contact Quickline Communications who will be able to conduct the relevant line tests to see if there is a problem on the Quickline Communications internet line.

Is the performance issue because of Quickline Communications broadband congestion?

If you are finding that the Quickline Communications broadband connection speed in your area is slows down during certain times e.g over weekends and during the evening, then it may be due to congestion during peak times.

• What’s Broadband Contention Ratio and does Quickline Communications have contention?

You should speak to Quickline Communications to check your minimum speed.

Find Best Alternatives to Quickline Communications Broadband

 

Test your Quickline Communications internet connection

After the issue has been resolved either by yourself or Quickline Communications, retest your internet connection using  at least 2 separate Speedtests to ensure the problem is fixed:

• • Use the ookla internet broadband speed checker to test your Quickline Communications connection
  • Test your Quickline Communications internet speed using Ookla Offical Speed Test
  • Test your Quickline Communications broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Quickline Communications broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting