Troubleshooting Quik Internet internet speed issues

Before you start troubleshooting the speed of your Quik Internet internet connection, we recommend that you perform a Quik Internet Internet Speedtest to benchmark your current connection speed.

You may also want to confirm the minimum download speed you have subscribed to from Quik Internet.

You can find this info by checking a Quik Internet broadband bill, your Quik Internet contract or by contacting Quik Internet.

Probable causes of Quik Internet’s slow broadband performance

Is it your Quik Internet broadband that is slow or could it be your device (laptop/smartphone/PC)?

You may need to check how many applications are currently running on your device.

The performance issue may be due to the over-utilisation of your system resources i.e RAM/CPU Processor and as opposed to a problem with Quik Internet’s broadband connection.

If you are on a laptop then you can use the task manager to check your Processor and Memory utilization.

On any other device, you could try rebooting the device which hopefully should terminate all apps that may be using up your device resources.

Run the Quik Internet Speedtest on your personal computer and your mobile to see how the results differ between the 2 devices.

This should hopefully provide you with more info to work with in terms of if the issue is with your PC/Smartphone or the Quik Internet broadband connection.

• What exactly does the Quik Internet download and upload speed mean?
• Who is the best Broadband Service Provider in the UK?
• 5 methods to speed up your Quik Internet Internet performance
• DNS tip to improve internet browsing speed on Quik Internet

Is your Wifi the cause of the slowness?

The cause of the performance issue may be your Wifi network as opposed to the Quik Internet broadband connection.

You can rule out the Wi-Fi network by simply connecting your PC directly into the Quik Internet broadband router using a network cable and then run the Quik Internet Speed test again.

If the performance is better when you’re connected via an ethernet cable, this suggests that the issue may be with the Wifi network.

Possible things to look further into:

• Are the Wireless channels that you are using for your Wi-Fi network network (SSID) overlapping with the neighbours?
• Is the Wifi signal from the broadband router obstructed?
• Does the performance improve when you’re stood right infront of the Quik Internet wireless router?

Who is connected to my wireless network?

Have you checked that your wireless network password has not been hacked? Do you have an open wireless network? How strong is your wireless network password? It may be time to change it.

Neighbors could be on your Wi-Fi network and using up all your Quik Internet bandwidth by downloading, uploading or even streaming music or video over your Quik Internet broadband connection! Worse than that, they could be conducting illegal activities on your Quik Internet broadband connection.

Here are three applications to use to scan your Wi-Fi network to see who is connected:

• Microsoft users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• wifi network scanning tool WiFi Analyzer

The above software scan your wireless network and produce a list of the connected devices.

• How to see who’s on your Quik Internet Wifi network

Should I get a wireless booster for my Quik Internet broadband?

If you discover that you have Wi-Fi coverage gaps at your property, a wireless network extender also known as a wireless Booster may be the best fix to increase your wireless signal to cover any coverage holes.

• Cheapest Wireless Signal Extenders

The wireless network extender picks up your existing wireless network signal as it is starting to become weaker and re-transmits the wireless signal to increase it’s reach.

Place the wireless network booster/extender near where your wireless signal from the Quik Internet broadband router is starting to become weaker.

Position it near where your Wi-Fi network signal drops down to less than 2 signal bars. Walk around your home with a mobile phone to determine where this is.

When was the last time you upgraded the Quik Internet broadband router?

The Quik Internet and broadband infrastructure, in general, are constantly upgraded to support new features and improve performance as technology evolves.  Always ensure that the Quik Internet broadband internet router is running the most up to date software.

Most Quik Internet broadband routers allow you to carry out the software update by simply logging on the Quik Internet broadband router and simply clicking a button to start the update.

If you can’t do this, contact Quik Internet and they will be able to do this for you or alternatively, talk you through performing the upgrade yourself.

In addition to updating the software, if you have had hardware for a long time, it’s worth talking to Quik Internet to ask for a hardware upgrade.

Is the root cause of the issue outside your property (at the exchange)?

This is probably the most common reason for Quik Internet broadband performance issues in your area and it’s more common for internet broadband connections that are delivered through phone lines.

If you’re unsure if this is relevant in your case, you should contact Quik Internet who should be able to run the relevant line tests to see if there is a fault on the Quik Internet internet connection.

Is the performance issue because of Quik Internet broadband congestion?

If you’re finding that the Quik Internet broadband connection speed in your area is slows down during certain periods e.g weekends and evenings, then it may be due to congestion during peak times.

• What is Broadband Contention Ratio and does Quik Internet have contention?

You should contact Quik Internet to check your minimum speed.

Re-testing your Quik Internet internet connection

After the issue has been resolved either by yourself or Quik Internet, re-test your internet connection using  at least 2 separate Speedtests to ensure the problem is fixed:

• • How to the ookla internet broadband speed checker to test your Quik Internet connection
  • Test your Quik Internet internet speed using Ookla Offical Speed Test
  • Test your Quik Internet internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Quik Internet internet speed checker
  • • 0845UK Internet Speed Checker and troubleshooting