RedRaw Internet Broadband Speedtest and troubleshooting
RedRaw Internet broadband Speed Checker
Simply click on the “Go” button below on the Ookla Speed Check to test the internet speed of your RedRaw Internet broadband connection.
Information on how to troubleshoot problems with your RedRaw Internet internet connection are in the sections below the Ookla Speed test widget.
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How to troubleshoot RedRaw Internet broadband speed issues
Before starting to troubleshoot the performance of your RedRaw Internet broadband connection, we recommend that you perform a RedRaw Internet Internet Speed Test to benchmark your current internet speed.
It is also a good idea confirm the guaranteed minimum download speed you on your broadband package from RedRaw Internet.
You can get this info by checking your RedRaw Internet broadband bill, your RedRaw Internet contract or by contacting RedRaw Internet.
Possible causes of RedRaw Internet’s slow internet performance
Is it the RedRaw Internet internet connection that is running slow or is it your device (laptop/smartphone/PC)?
You need to check the number of applications are running on your device.
The performance issue could be due to over-utilization of your system resources i.e RAM/CPU Processor and as opposed to a problem with RedRaw Internet’s internet connection.
If you’re on a laptop then you can use the task manager to check your CPU and RAM utilisation.
On other device, you could try restarting the device which hopefully will shut down all apps that may have been using up your device resources.
Re-run the RedRaw Internet Speedtest on your computer and your mobile to see how the speed test results compare between the two devices.
This should hopefully provide you with some information to help determine whether the issue lies with your device or the RedRaw Internet broadband connection.
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Is your wireless the cause of the performance issue?
The cause of the performance issue may be your Wi-Fi network and not the RedRaw Internet broadband connection.
You could rule out the Wifi by simply connecting your PC directly into the RedRaw Internet broadband router with a network cable and then run the RedRaw Internet Speedtest again.
If the speed improves when you’re connected by an ethernet cable, this proves that the issue may be with your Wifi.
Possible things to check:
- Are the Wireless channels that you are using for your Wifi network (SSID) overlapping with your neighbours?
- Is your Wifi signal from the broadband router obstructed?
- Does the performance improve when you’re stood right infront of the RedRaw Internet broadband router?
Who is connected to my Wi-Fi network?
Have you checked that your wireless network password has not been shared? Do you have an open wireless network? How secure is your Wifi network password? It may be time to change it.
Neighbors could be using your Wifi network and using up all the RedRaw Internet speed by downloading, uploading or even streaming music or videos on your RedRaw Internet broadband connection! Worse still, they may be conducting illegal activities using your RedRaw Internet internet connection.
Here are three applications to use to scan your wireless network to see who’s connected:
- Microsoft Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- Wireless scanning application WiFi Analyzer
The above apps analyse your Wifi network and show you a list of the everything on your wifi.
Do I need a Wifi booster for my RedRaw Internet broadband?
If you find that you have Wifi coverage holes at your home, a wireless network extender aka a wireless Booster may be the best solution to boost your Wi-Fi signal to cover any black holes.
The Wi-Fi network extender simply picks up your existing wireless network signal as it is becoming weaker and re-transmits the Wifi signal to extend it’s coverage.
Position the wireless network booster/extender near the position where your Wifi network signal from the RedRaw Internet internet router is starting to become weaker.
Place it near where your Wifi network signal is dropping down to 2 bars. Walk around your house with a mobile phone to determine where this is.
When was the last time you upgraded the RedRaw Internet internet router?
The RedRaw Internet and broadband infrastructure, in general, are constantly upgraded to provide new features and improve reliability as technology evolves. Ensure that your RedRaw Internet broadband internet router is running the most up-to-date software.
Most RedRaw Internet broadband routers allow you to perform the software upgrade by logging into the RedRaw Internet broadband router and simply clicking on a button to do the upgrade.
If you can’t do this, contact RedRaw Internet and they will perform the upgrade for you or talk you through performing the upgrade yourself.
As well as updating the software, if you have had the same hardware for a long period, it’s worth talking to RedRaw Internet to ask for a hardware upgrade.
Is the root cause of the issue external to your home (at the exchange)?
This is probably the most common cause for RedRaw Internet broadband performance problems in your home and it’s more common with broadband connections that are delivered via copper phone lines.
If you are unsure if this is relevant in your case, you should contact RedRaw Internet who should be able to conduct the relevant line tests to check if there is a issue on the RedRaw Internet broadband line.
Is the performance issue because of RedRaw Internet Internet congestion?
If you are finding that the RedRaw Internet internet connection speed in your area is slow during certain periods i.e. over weekends or evenings, it may be because of congestion during peak hours.
You should speak to RedRaw Internet to check your guaranteed speed.
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Test your RedRaw Internet broadband connection
After the problem has been fixed either by yourself or RedRaw Internet, re-test your broadband connection using at least two separate Speedtests to ensure the fault is fixed: