Troubleshooting RedRaw Internet broadband performance issues

Before you start troubleshooting the speed of your RedRaw Internet broadband connection, we suggest that you run a RedRaw Internet Internet Speedtest to benchmark your current connection speed.

It is a good idea to also find out the minimum download speed you on your broadband package from RedRaw Internet.

You can get this info by checking your RedRaw Internet broadband bill, your RedRaw Internet contract or by contacting RedRaw Internet.

Likely causes of RedRaw Internet’s slow internet performance

Is it the RedRaw Internet broadband that is slow or could it be your device (PC/laptop/phone)?

You need to consider how many apps are currently running on your device.

The speed issue may be due to over-utilization of your system resources e.g RAM/memory/CPU and as opposed to an issue with RedRaw Internet’s broadband connection.

If you are on a PC then you can use the task manager to see your CPU and RAM utilization.

On any other device, you should try restarting the device which hopefully will kill all applications that may be using up your systems resources.

Run the RedRaw Internet Speed checker on your personal computer and your phone to see how the results compare between the 2 devices.

This should hopefully provide you with some information to help determine if the issue is with your PC/Smartphone or the RedRaw Internet broadband connection.

• What does the RedRaw Internet download and upload speed mean?
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• Five tips to improve your RedRaw Internet broadband performance
• DNS hack to speed up internet browsing speed on RedRaw Internet

Is the Wifi network the issue?

The root cause of the performance issue may be your wireless network and not the RedRaw Internet internet connection.

You could rule out the Wifi by simply connecting your computer directly into the RedRaw Internet broadband router using an ethernet cable and then run the RedRaw Internet Speed test again.

If the speed test result is better when you’re connected using an ethernet cable, this shows that the issue may be with the wireless network.

A number of things to investigate:

• Are the WiFi channels that you are using for your Wifi network (SSID) overlapping with the neighbours?
• Is the Wifi network signal from the wireless router obstructed?
• Does your performance get better when your are standing right in-front of the RedRaw Internet internet router?

Exactly who’s connected to my Wifi network?

Have you checked that your Wi-Fi network password has not been hacked? Do you have an un-secured Wi-Fi network? How secure is your wireless network password? It may be time to change it.

Neighbours could be on your wireless network and using up all your RedRaw Internet bandwidth by downloading, uploading or even streaming music or video on your RedRaw Internet internet connection! Worse than that, they may be carrying out illegal activities on your RedRaw Internet internet connection.

Here are 3 applications that you can potentially utlise to scan your wireless network to check who is connected:

• Windows users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• WiFi troubleshooting tool WiFi Analyzer

The above apps analyse your Wi-Fi network and show you a list of the connected devices.

• How to see who’s on your RedRaw Internet Wi-Fi network

Should I get a Wifi booster for my RedRaw Internet broadband?

You may discover that you have Wifi black spots at your house, a Wifi network extender also known as a wireless Booster is the best solution to increase your Wifi signal to cover any coverage holes.

• Cheapest Wifi Signal Extenders

The Wifi network booster picks up the existing Wifi network signal just as it is becoming weaker and re-transmits the Wi-Fi network signal to extend it’s coverage.

Place the Wi-Fi network extender where your Wi-Fi network signal from your RedRaw Internet internet router is starting to become weaker.

Place it near where your wireless network signal is dropping down to less than 2 bars. Walk around your house with a smartphone to try and establish where this location is.

When did you last upgrade the RedRaw Internet broadband router?

The RedRaw Internet and broadband infrastructure, in general, are frequently updated to provide new features and improve performance as technology evolves.  Always ensure that your RedRaw Internet internet router is running on the most up-to-date software.

The majority of RedRaw Internet internet routers allow you to carry out the software upgrade by logging on the RedRaw Internet broadband router and simply clicking a button to perform the update.

If you can’t do this, get in touch with RedRaw Internet and they will be able to do this for you or alternatively, talk you through the process.

In addition to updating the software, if you have had router for a long period, it is worth speaking to RedRaw Internet to ask for a router upgrade.

Is the issue outside your property (at the exchange)?

This is probably the most common cause for RedRaw Internet broadband performance problems in your area and is more common for internet broadband connections that are delivered through copper phone lines.

If you are unsure if this is applicable to you, you should contact RedRaw Internet who should be able to carry out the appropriate line tests to check if there is a issue on the RedRaw Internet internet connection.

Is the performance issue due to RedRaw Internet broadband congestion?

If you are finding that the RedRaw Internet broadband connection speed in your area is slow during certain times i.e. over weekends or evenings, then it may be because of congestion during peak times.

• What is Broadband Contention Ratio and does RedRaw Internet have contention?

You should contact RedRaw Internet to check your minimum speed.

Test your RedRaw Internet internet connection

After the issue has been resolved either by yourself or RedRaw Internet, re-test your internet connection using  at least 2 independent Speedtests to ensure the problem is resolved:

• • Use the ookla internet broadband speed checker to test your RedRaw Internet broadband
  • Check your RedRaw Internet broadband speed using Ookla Offical Speed Test
  • Test your RedRaw Internet broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker RedRaw Internet broadband speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting