Troubleshooting RedRaw Internet internet speed issues

Before you start troubleshooting the speed of your RedRaw Internet broadband connection, we suggest that you perform a RedRaw Internet Internet Speed Test to measure your current connection speed.

It is a good idea to also find out the guaranteed minimum download speed you are paying for from RedRaw Internet.

You can get this info by checking your RedRaw Internet broadband bill, your RedRaw Internet contract or by contacting RedRaw Internet.

Likely causes of RedRaw Internet’s slow internet performance

Is it your RedRaw Internet internet connection that is slow or could it be your device (PC/laptop/phone)?

You may need to check the number of apps are running on your device.

The performance issue may be due to over-utilization of your device’s resources e.g Memory/CPU Processor and not a problem with RedRaw Internet’s internet connection.

If you’re on a PC then you can use the task manager to check your CPU and RAM usage.

On any other device, you should try rebooting the device which hopefully will terminate all apps that may have been using up your device resources.

Re-run the RedRaw Internet Speed test on your computer and your mobile phone to check how the results compare between the 2 devices.

This should hopefully provide you with some info to help determine whether the problem is with your PC/Smartphone or the RedRaw Internet internet connection.

• What exactly does the RedRaw Internet download and upload speed mean?
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• DNS hack to improve internet browsing speed on RedRaw Internet

Is the wireless network the problem?

The root cause of the performance problem may be your Wifi network as opposed to the RedRaw Internet broadband internet connection.

You can rule out the wireless by connecting your computer directly to the RedRaw Internet broadband router with an ethernet cable and then run the RedRaw Internet Speedtest again.

If the speed improves when you’re connected using a network cable, this indicates that the issue may be with the Wi-Fi network.

Possible things to look further into:

• Are the WiFi channels that you are using for your Wi-Fi network network (SSID) overlapping with your neighbours?
• Is your Wifi network signal from the wireless router obstructed?
• Does the speed get better when you’re stood right infront of the RedRaw Internet wireless router?

Who’s connected to my Wi-Fi network?

Have you checked that your wireless network password has not been shared? Do you have an open wireless network? How secure is your Wifi network password? It may be time to change it.

Others could be on your Wifi network and eating up all the RedRaw Internet speed by downloading, uploading or even streaming music or video on your RedRaw Internet broadband connection! Worse than that, they could be carrying out illegal activities using your RedRaw Internet broadband connection.

Here are 3 applications that you can potentially use to analyse your Wifi network to check who is connected:

• Microsoft Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wireless network troubleshooting tool WiFi Analyzer

The above applications analyse your Wi-Fi network and produce a list of the everything on your wifi.

• How to check who’s on your RedRaw Internet Wi-Fi network

Should I get a wireless network booster for my RedRaw Internet broadband?

You may find that there are Wifi black spots at your property, a Wifi network extender also known as a Wifi Booster is the best fix to strengthen your Wi-Fi signal to cover any coverage holes.

• Best Wi-Fi Signal Extenders

The wireless network extender simply picks up your existing wireless network signal just as it is becoming weaker and re-transmits the Wifi network signal to increase it’s reach.

Position the wireless extender near the position where your Wi-Fi network signal from the RedRaw Internet internet router is becoming weaker.

Position it approximately where your Wifi signal drops down to less than 2 bars. Walk around your house with a smartphone to find where this is.

When was the last time you upgraded the RedRaw Internet broadband router?

The RedRaw Internet and broadband infrastructure, in general, are constantly updated to support new features and improve reliability as technology evolves.  Ensure that the RedRaw Internet broadband router is running the latest software.

Most RedRaw Internet broadband routers allow you to carry out the software update by logging on the RedRaw Internet broadband router and simply clicking on a button to start the upgrade.

If you cannot do this, get in touch with RedRaw Internet and they will do this for you or alternatively, talk you through the process.

In addition to upgrading the software, if you have had hardware for a long period, it is worth speaking to RedRaw Internet to ask for a router upgrade.

Is the cause of the problem outside your property (at the exchange)?

This is probably the most likely reason for RedRaw Internet broadband performance problems in your home and it’s more common with broadband connections that are delivered using phone lines.

If you are unsure if this is applicable to you, you should contact RedRaw Internet who should be able to run the appropriate connection tests to see if there is a fault on the RedRaw Internet broadband connection.

Is the issue due to RedRaw Internet Internet congestion?

If you’re finding that the RedRaw Internet broadband connection speed in your area is slows down during certain times i.e. over weekends and evenings, then it may be due to congestion during peak hours.

• What’s Broadband Contention Ratio and does RedRaw Internet have contention?

You should speak to RedRaw Internet to find out your minimum speed.

Find Best Alternatives to RedRaw Internet Broadband

 

Test your RedRaw Internet broadband connection

After the issue has been fixed either by yourself or RedRaw Internet, re-test the broadband connection using  at least 2 separate Speedtests to ensure the issue is resolved:

• • Use the ookla internet broadband speed test to test your RedRaw Internet broadband
  • Check your RedRaw Internet internet speed using Ookla Offical Speed Test
  • Test your RedRaw Internet internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker RedRaw Internet internet speed checker
  • • 0845UK Broadband Speedtest and troubleshooting