ResQNet Broadband Speedtest and troubleshooting

 ResQNet broadband Speed test

Click on the “Go” button on the Ookla Speed Checker to test the speed of your ResQNet internet connection.

Information on how to troubleshoot problems with your ResQNet broadband can be below.

For a more accurate reading, run the Speedtest twice

How to troubleshoot ResQNet broadband internet speed

ResQNet Internet speedtest - Slow Internet speedBefore starting to troubleshoot the performance of your ResQNet broadband connection, you need to run the ResQNet Internet Broadband speedtest and also confirm what Upload and Download speed you have subscribed to.

You can get this info by checking your ResQNet bill or contact ResQNet to confirm this information.

Likely causes of ResQNet slow broadband speed

Is it the ResQNet broadband that is slow or is it your device (PC/laptop/phone)?

You need to check how many applications are concurrently running on your device that could be utilizing your system resources (mainly RAM memory and CPU) and/or your ResQNet internet bandwidth.

If you’re on a computer then you may use the task manager to check your CPU and RAM utilization.

On any other device you should try rebooting the device which should hopefully kill all apps that may have been running in the background.

Re-run the ResQNet speed checker on your PC and your mobile phone to see how the speedtest results compare between the 2 devices.

This should hopefully give you some information to work with in terms of whether the issue lies with your device or the ResQNet internet connection.

Is your Wifi connection the problem?

The cause of the problem could be your Wifi connection and not the ResQNet broadband internet connection.

You can rule out the Wi-Fi network network being the cause of the issue by connecting your computer directly into the ResQNet broadband router using a network cable and run the ResQNet speedtest again.

If the speed is better when you are connected by a network cable then this proves that the problem could be with the wireless connection setup.

Possible things to check are:

  • Are the WiFi channels you are using for your Wifi network network (SSID) overlapping with your neighbors?
  • Could your Wifi signal from the router be obstructed?
  • Does your performance improve when your are standing directly in-front of the ResQNet broadband or wireless router?
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Who is connected to my Wifi network?

Have you checked that your Wifi network password has not been compromised? Do you have an un-secured Guest wireless network?

Neighbors could be using your Wi-Fii network and using up all your ResQNet bandwidth downloading/uploading or even streaming netflix! Worse than that, they could be carrying out illegal activities which will all point to your connection.

There are two applications that you can use to scan your wireless network to check who’s connected:

Both apps will scan your Wifi network and display a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wifi network Booster for my ResQNet broadband?

If you find that you have Wi-Fi black holes in your house, then a Wifi extender aka a Wi-Fi Booster is the fix to boost your signal. They are readily available online from around £15.

The wireless booster simply picks up the existing Wifi network signal just as it is starting to become weak and then re-transmits the wireless network signal at a more stronger rate to extend it’s reach.

Place the wireless network booster/extender where your Wi-Fi network signal from the ResQNet broadband router is starting to become weak.  Approxiametly where your Wifi signal drops down to 2 bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your ResQNet broadband router?

The ResQNet and openreach infrastructure is constantly being updates to support new features (some end user facing and others internal).  Ensure that your ResQNet broadband router has the latest software.

Most ResQNet broadband routers will allow you to carry out the software upgrade by logging into the ResQNet broadband router and simply clicking a button to do the upgrade.

If you cannot do this, contact ResQNet and they are able to either do this for you or guide you through how to do it depending on the ResQNet router model you have.

As well as updating the software, if you have had the same hardware for a long period, it is worth talking to ResQNet to request for a hardware upgrade.

Is the fault external (at the exchange)?

This is probably the most common reason for ResQNet broadband performance issue in your home and it’s more common for internet broadband connections that are delivered through phone lines.

If you’re unsure if this is relevant in your case, you should contact ResQNet who should be able to carry out the relevant connection checks to check if there is a fault on the ResQNet internet connection.

Is it due to ResQNet Broadband congestion?

If you are finding that the ResQNet internet connection speed in your area is slow during certain periods i.e. over weekends and during the evening, then it may be because of congestion during peak times.

You should speak to your ResQNet to find out if the service you have subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your ResQNet broadband connection

After the fault has been resolved either by yourself or ResQNet, re-test your broadband connection using  at least 2 independent speedtests such as the one here and Ookla internet speedtester to ensure the problem is resolved.

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