Troubleshooting Rutland Telecom broadband performance problems

Before starting to troubleshoot the performance of your Rutland Telecom broadband connection, we recommend that you perform a Rutland Telecom Broadband Speed Test to confirm your current internet speed.

You may also want to confirm the guaranteed minimum download speed you on your broadband package from Rutland Telecom.

You can find this information by checking a Rutland Telecom broadband bill, your Rutland Telecom contract or by contacting Rutland Telecom.

Likely causes of Rutland Telecom’s slow broadband speed

Is it the Rutland Telecom broadband that is running slow or could it be your device (PC/laptop/phone)?

You need to check how many apps are running on your device.

The speed problem may be due to over-utilization of your system resources e.g Memory/CPU Processor and as opposed to an issue with Rutland Telecom’s internet connection.

If you are on a laptop then you may use the task manager to check your CPU and RAM usage.

On any other device, you should try rebooting the device which should hopefully shutdown all apps that may be hogging your device resources.

Re-run the Rutland Telecom Speed checker on your computer and your phone to see how the results compare between the 2 devices.

Hopefully this should give you more info to help determine if the problem is with your PC/Smartphone or the Rutland Telecom internet connection.

• What exactly does the Rutland Telecom download and upload speed mean?
• Who is the best Broadband Service Provider in the UK?
• 5 methods to improve your Rutland Telecom Internet speed
• DNS tip to speed up internet browsing speed on Rutland Telecom

Is your Wifi network the cause of the slowness?

The root cause of the performance problem may be your Wifi network as opposed to the Rutland Telecom broadband connection.

You can rule out the Wifi network by simply connecting your computer directly into the Rutland Telecom broadband router with a network cable and run the Rutland Telecom Speedtest again.

If the performance is better when you are connected using an ethernet cable, this suggests that the issue could be with your Wi-Fi network.

Possible things to look further into:

• Are the WiFi channels that you’re using for your Wi-Fi network network (SSID) overlapping with your neighbours?
• Is the wireless network signal from the internet router obstructed?
• Does your speed improve when your are stood directly in-front of the Rutland Telecom wireless router?

Exactly who’s connected to my wireless network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured Wifi network? How complex is your wireless network password? It could be time to update it.

Neighbors could be using your wireless network and eating up all your Rutland Telecom speed by downloading, uploading or even streaming music or videos over your Rutland Telecom broadband connection! Worse still, they may be conducting illegal activities using your Rutland Telecom broadband connection.

Here are 3 apps that you can use to analyze your wireless network to see who is connected:

• Microsoft users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• wireless network scanning application WiFi Analyzer

The above apps scan your Wi-Fi network and show you a list of the everything on your wifi.

• How to see who is on your Rutland Telecom Wi-Fi network

Should I get a wireless booster for my Rutland Telecom broadband?

You may discover that you have Wi-Fi black holes in your house, a Wi-Fi network extender aka a Wifi Booster is the best fix to increase your Wi-Fi signal to cover any coverage gaps.

• Cheapest Wi-Fi Signal Extenders

The Wi-Fi network extender picks up the existing Wifi signal as it is becoming weaker and re-transmits the Wifi network signal to increase it’s reach.

Position the Wifi booster/extender near the position where your Wi-Fi network signal from your Rutland Telecom broadband router is starting to become weaker.

Position it approximately where your Wifi network signal is dropping down to less than two bars. Walk around your house with a mobile phone to determine where this location is.

When did you last upgrade the Rutland Telecom internet router?

The Rutland Telecom and broadband infrastructure, in general, are constantly updated to provide new features and improve performance as technology evolves.  Always ensure that your Rutland Telecom broadband internet router is running the latest software.

Most Rutland Telecom broadband routers will allow you to carry out the software upgrade by simply logging on the Rutland Telecom broadband router and simply clicking a button to start the update.

If you can’t do this, contact Rutland Telecom and they will be able to do this for you or guide you through performing the upgrade yourself.

As well as upgrading the software, if you have had the same hardware for a long period, it’s probably worth talking to Rutland Telecom to ask for a hardware upgrade.

Is the issue external to your home (at the exchange)?

This is probably the most likely cause for Rutland Telecom broadband performance issues in your property and is more common for internet broadband connections that are delivered using copper phone lines.

If you are unsure if this is relevant in your case, you should contact Rutland Telecom who will be able to carry out the relevant connection checks to see if there is a problem on the Rutland Telecom broadband line.

Is the issue because of Rutland Telecom broadband congestion?

If you are finding that the Rutland Telecom internet connection speed in your area is slow during certain periods e.g weekends and evenings, it may be due to congestion during peak times.

• What’s Broadband Contention Ratio and does Rutland Telecom have contention?

You should speak to Rutland Telecom to check your minimum speed.

Test your Rutland Telecom internet connection

After the problem has been fixed either by yourself or Rutland Telecom, retest your internet connection using  at least 2 separate Speedtests to ensure the problem is resolved:

• • How to the ookla internet broadband speed test to test your Rutland Telecom broadband
  • Test your Rutland Telecom connection speed using Ookla Offical Speed Test
  • Test your Rutland Telecom internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Rutland Telecom broadband speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting