How to troubleshoot Rutland Telecom broadband speed problems

Before you begin troubleshooting the performance of your Rutland Telecom broadband connection, we suggest that you perform a Rutland Telecom Internet Speedtest to measure your current broadband speed.

It is a good idea to also find out the guaranteed minimum download speed that you have subscribed to from Rutland Telecom.

You can get this information by checking your Rutland Telecom broadband bill, your Rutland Telecom contract or by contacting Rutland Telecom.

Potential causes of Rutland Telecom’s slow broadband speed

Is it the Rutland Telecom internet connection that is slow or is it your device (laptop/smartphone/PC)?

You may need to consider how many applications are running on your device.

The performance problem could be due to the over-utilisation of your system resources i.e RAM/memory/CPU Processor and not a problem with Rutland Telecom’s internet connection.

If you’re on a laptop then you may use the task manager to check your Processor and RAM utilisation.

On other device, you could try rebooting the device which hopefully should terminate all applications that may be hogging your device resources.

Re-run the Rutland Telecom Speed test on your computer and your mobile to see how the speed test results differ between the two devices.

Hopefully this should provide you with some info to help determine whether the issue lies with your device or the Rutland Telecom internet connection.

• What does the Rutland Telecom download and upload speed mean?
• Who is the best Broadband Service Provider in the UK?
• Five ways to speed up your Rutland Telecom broadband speed
• Simple DNS tip to speed up internet browsing speed on Rutland Telecom

Is your wireless the cause of the performance issue?

The root cause of the performance problem may be your Wifi and not the Rutland Telecom broadband connection.

You can rule out the Wifi by connecting your computer directly into the Rutland Telecom broadband router using a network cable and run the Rutland Telecom Speedtest again.

If the result is better when you are connected by an ethernet cable, this suggests that the problem could be with your wireless network.

Possible things to investigate:

• Are the WiFi channels that you’re using for your Wifi network (SSID) overlapping with your neighbors?
• Is your Wifi network signal from the internet router obstructed?
• Does the speed get better when your are standing directly infront of the Rutland Telecom internet router?

Who’s connected to my Wifi network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured wireless network? How strong is your Wifi network password? It could be time to change it.

Neighbours could be on your Wi-Fi network and eating up all your Rutland Telecom speed by downloading, uploading or even streaming music or videos on your Rutland Telecom internet connection! Worse still, they could be conducting illegal activities over your Rutland Telecom internet connection.

There are three applications that you can utlise to scan your wireless network to see who’s connected:

• Microsoft Windows users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• wireless network troubleshooting application WiFi Analyzer

The above applications analyse your Wi-Fi network and produce a list of the devices connected.

• How to check who’s on your Rutland Telecom wireless network

Should I get a Wi-Fi network booster for my Rutland Telecom broadband?

You may find that there are Wifi black holes in your property, a Wifi extender also known as a Wi-Fi Booster may be the best solution to boost your Wi-Fi signal to cover any coverage holes.

• Cheapest Wireless Signal Extenders

The Wifi network extender picks up your existing wireless network signal just as it is becoming weaker and re-transmits the Wifi network signal to increase it’s coverage.

Place the Wifi network booster/extender where your wireless network signal from your Rutland Telecom internet router is becoming weaker.

Position it approximately where your wireless signal is dropping down to less than two signal bars. Walk around your house with a tablet to determine where this location is.

When was the last time you upgraded the Rutland Telecom broadband router?

The Rutland Telecom and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves.  Ensure that your Rutland Telecom broadband internet router is running on the most up-to-date software.

Most Rutland Telecom internet routers will allow you to perform the software upgrade by logging into the Rutland Telecom broadband router and simply clicking a button to perform the update.

If you can’t do this, contact Rutland Telecom and they will be able to do this for you or talk you through the process.

In addition to updating the software, if you have had the same router for a long time, it is worth speaking to Rutland Telecom to ask for a router upgrade.

Is the fault external to your home (at the exchange)?

This is probably the most likely cause for Rutland Telecom broadband performance problems in your home and it’s more common for internet broadband connections that are delivered using copper phone lines.

If you are unsure if this is applicable to you, contact Rutland Telecom who will be able to carry out the appropriate line checks to check if there is a fault on the Rutland Telecom broadband connection.

Is the performance issue because of Rutland Telecom broadband congestion?

If you’re finding that the Rutland Telecom internet connection speed in your area is slow during certain periods i.e. weekends and evenings, it may be because of congestion during peak hours.

• What’s Broadband Contention Ratio and does Rutland Telecom have contention?

You should contact Rutland Telecom to check your minimum speed.

Test your Rutland Telecom broadband connection

After the issue has been fixed either by yourself or Rutland Telecom, re-test your broadband connection using  at least 2 separate Speedtests to ensure the problem is resolved:

• • Use the ookla internet broadband speed test to test your Rutland Telecom broadband
  • Check your Rutland Telecom connection speed using Ookla Offical Speed Test
  • Test your Rutland Telecom internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Rutland Telecom internet speed checker
  • • 0845UK Broadband Speedtest and troubleshooting