 Shell Energy broadband Speed test
Simply click on the “Go” button on the Ookla Speed Check to check the internet speed of your Shell Energy internet connection.
Information on how to troubleshoot problems with your Shell Energy broadband are in the sections below the Ookla Speed test widget.
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Troubleshooting Shell Energy broadband performance issues
Before you begin troubleshooting the speed of your Shell Energy internet connection, we suggest that you run a Shell Energy Internet Speed Test to confirm your current connection speed.
You may also want to find out the guaranteed minimum download speed that you have subscribed to from Shell Energy.
You can find this information by checking your Shell Energy broadband bill, your Shell Energy contract or by contacting Shell Energy.
Possible causes of Shell Energy’s slow internet speed
Is it the Shell Energy broadband that is running slow or is it your device (PC/laptop/phone)?
You need to check how many apps are running on your device.
The speed problem may be due to over-utilisation of your system resources i.e RAM/CPU and not a problem with Shell Energy’s broadband connection.
If you are on a computer then you can use the task manager to check your CPU and Memory utilisation.
On other device, you should try rebooting the device which should hopefully terminate all apps that may be hogging system resources.
Re-run the Shell Energy Speed test on your computer and your phone to check how the results compare between the two devices.
Hopefully this should give you more information to work with in terms of whether the problem lies with your PC/Smartphone or the Shell Energy internet connection.
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Is your Wifi the cause of the issue?
The root cause of the performance problem may be your wireless network as opposed to the Shell Energy broadband internet connection.
You could rule out the wireless by simply connecting your PC directly into the Shell Energy broadband router with an ethernet cable and run the Shell Energy Speed test again.
If the speed checker result improves when you’re connected via a network cable, this proves that the issue could be with your Wifi network.
A number of things to check:
- Are the Wireless channels that you are using for your Wi-Fi network network (SSID) overlapping with the neighbors?
- Is the Wifi signal from the wireless router obstructed?
- Does the performance get better when you’re stood directly in-front of the Shell Energy broadband router?
Who’s connected to my Wifi network?
Have you checked that your Wifi network password has not been compromised? Do you have an un-secured Wi-Fi network? How complex is your wireless network password? It could be time to change it.
Neighbors could be on your wireless network and using up all your Shell Energy speed by downloading, uploading or even streaming music or videos on your Shell Energy broadband connection! Worse than that, they could be conducting illegal activities on your Shell Energy broadband connection.
Here are three apps that you can potentially use to scan your wireless network to see who is connected:
- Microsoft Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- wifi network troubleshooting application WiFi Analyzer
The above software will scan your Wifi network and produce a list of the devices connected.
Do I need a wireless booster for my Shell Energy broadband?
If you find that there are Wifi coverage gaps at your property, a wireless network extender aka a wireless Booster is the best solution to strengthen your Wifi signal to cover any black holes.
The Wifi network booster picks up your existing Wi-Fi network signal just as it is becoming weaker and re-transmits the wireless signal to increase it’s coverage.
Position the wireless network booster/extender where your Wi-Fi network signal from your Shell Energy broadband router is becoming weaker.
Position it near where your wireless network signal is dropping down to 2 bars. Walk around your home with a smartphone to try and establish where this location is.
When did you last upgrade the Shell Energy broadband router?
The Shell Energy and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves. Always ensure that your Shell Energy broadband internet router is running the latest software.
The majority of Shell Energy broadband routers allow you to carry out the software upgrade by logging into the Shell Energy broadband router and simply clicking a button to perform the upgrade.
If you can’t do this, contact Shell Energy and they will be able to perform the upgrade for you or talk you through the process.
As well as upgrading the software, if you have had router for a long time, it’s worth speaking to Shell Energy to ask for a router upgrade.
Is the cause of the problem outside your property (at the exchange)?
This is probably the most likely cause for Shell Energy broadband performance problems in your property and is more common with internet broadband connections that are delivered using phone lines.
If you’re unsure if this is relevant in your case, contact Shell Energy who will be able to carry out the appropriate connection checks to check if there is a problem on the Shell Energy internet line.
Is the issue because of Shell Energy broadband congestion?
If you’re finding that the Shell Energy internet connection speed in your area is slow during certain times e.g weekends or evenings, then it may be due to congestion during peak hours.
You should contact Shell Energy to find out your minimum speed.
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Test your Shell Energy internet connection
After the fault has been resolved either by yourself or Shell Energy, retest the broadband connection using at least two independent Speedtests to ensure the fault is resolved: