Troubleshooting Shetland Broadband broadband speed problems

Before you begin troubleshooting the performance of your Shetland Broadband broadband connection, we suggest that you perform a Shetland Broadband Broadband Speed Test to benchmark your current connection speed.

It is also a good idea confirm the guaranteed minimum download speed you have subscribed to from Shetland Broadband.

You can get this information by checking your Shetland Broadband broadband bill, your Shetland Broadband contract or by contacting Shetland Broadband.

Potential causes of Shetland Broadband’s slow broadband performance

Is it your Shetland Broadband broadband that is slow or could it be your device (laptop/smartphone/PC)?

You may need to consider the number of applications are currently running on your device.

The performance issue may be due to over-utilisation of your device’s resources e.g Memory/CPU Processor and not a problem with Shetland Broadband’s broadband connection.

If you are on a PC then you may use the task manager to see your Processor and Memory utilisation.

On other device, you could try restarting the device which hopefully will shut down all programs that may be using up system resources.

Re-run the Shetland Broadband Speed test on your computer and your phone to check how the results differ between the 2 devices.

Hopefully this should provide you with more information to work with in terms of if the issue is with your PC/Smartphone or the Shetland Broadband broadband connection.

• What exactly does the Shetland Broadband download and upload speed mean?
• Who is the best Broadband Service Provider in the UK?
• Five methods to speed up your Shetland Broadband Internet performance
• Simple DNS tip to improve internet browsing speed on Shetland Broadband

Is your Wi-Fi network the issue?

The cause of the performance issue could be your internal Wifi network and not the Shetland Broadband broadband connection.

You could rule out the wireless by simply connecting your PC directly into the Shetland Broadband broadband router using an ethernet cable and run the Shetland Broadband Speed checker again.

If the speed test result is better when you’re connected by an ethernet cable, this suggests that the issue may be with your wireless.

A number of things to look further into:

• Are the Wireless channels that you’re using for your wireless network network (SSID) overlapping with your neighbours?
• Is the Wifi signal from the wireless router obstructed?
• Does your performance improve when you’re standing right infront of the Shetland Broadband internet router?

Who’s connected to my wireless network?

Have you checked that your wireless network password has not been shared? Do you have an open Wi-Fi network? How complex is your Wi-Fi network password? It could be time to change it.

Neighbors could be using your Wi-Fi network and eating up all the Shetland Broadband bandwidth by downloading, uploading or even streaming music or video over your Shetland Broadband broadband connection! Worse than that, they may be carrying out illegal activities over your Shetland Broadband broadband connection.

Here are 3 apps to utlise to analyse your Wi-Fi network to see who is connected:

• Windows users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• WiFi scanning tool WiFi Analyzer

The above apps will scan your Wifi network and show you a list of the everything on your wifi.

• How to see who’s on your Shetland Broadband Wifi network

Should I get a wireless network booster for my Shetland Broadband broadband?

You may discover that you have Wifi coverage holes at your home, a Wifi extender also known as a Wifi Booster may be the best solution to strengthen your wireless signal to cover any black spots.

• Best Wifi Signal Boosters

The Wifi network booster simply picks up the existing wireless signal just as it is starting to become weaker and re-transmits the wireless network signal to extend it’s reach.

Place the Wifi network booster where your wireless signal from the Shetland Broadband internet router is starting to become weaker.

Place it near where your Wifi network signal drops down to 2 signal bars. Walk around your home with a tablet to find where this is.

When did you last upgrade the Shetland Broadband internet router?

The Shetland Broadband and broadband infrastructure, in general, are constantly updated to support new features and improve performance as technology evolves.  Ensure that your Shetland Broadband broadband router is running on the most up-to-date software.

The majority of Shetland Broadband broadband routers will allow you to carry out the software upgrade by simply logging into the Shetland Broadband broadband router and simply clicking a button to perform the update.

If you can’t do this, contact Shetland Broadband and they will perform the upgrade for you or talk you through performing the upgrade yourself.

As well as updating the software, if you have had the same router for a long time, it is worth talking to Shetland Broadband to ask for a hardware upgrade.

Is the problem external to your home (at the exchange)?

This is probably the most likely reason for Shetland Broadband broadband performance problems in your property and is more common for broadband connections that are delivered through phone lines.

If you are unsure if this is applicable to you, you should contact Shetland Broadband who will be able to run the relevant line tests to see if there is a fault on the Shetland Broadband broadband connection.

Is the performance issue because of Shetland Broadband Internet congestion?

If you are finding that the Shetland Broadband internet connection speed in your area is slows down during certain periods e.g over weekends or during the evening, it may be due to congestion during peak hours.

• What is Broadband Contention Ratio and does Shetland Broadband have contention?

You should speak to Shetland Broadband to check your minimum speed.

Re-testing your Shetland Broadband broadband connection

After the issue has been resolved either by yourself or Shetland Broadband, re-test your internet connection using  at least 2 separate Speedtests to ensure the issue is resolved:

• • How to the ookla internet broadband speed checker to test your Shetland Broadband broadband
  • Check your Shetland Broadband connection speed using Ookla Offical Speed Test
  • Test your Shetland Broadband internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Shetland Broadband internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting