Troubleshooting Solwise Telephony internet performance problems

Before starting to troubleshoot the performance of your Solwise Telephony broadband connection, we suggest that you perform a Solwise Telephony Broadband Speedtest to benchmark your current connection speed.

It is also a good idea find out the guaranteed minimum download speed you on your broadband package from Solwise Telephony.

You can get this info by checking a Solwise Telephony broadband bill, your Solwise Telephony contract or by contacting Solwise Telephony.

Likely causes of Solwise Telephony’s slow broadband speed

Is it your Solwise Telephony broadband that is running slow or could it be your device (PC/laptop/phone)?

You need to consider how many applications are running on your device.

The performance issue may be due to the over-utilisation of your system resources i.e Memory/CPU and not an issue with Solwise Telephony’s broadband connection.

If you’re on a laptop then you may use the task manager to check your CPU and Memory usage.

On any other device, you could try restarting the device which should hopefully terminate all apps that may be using up your systems resources.

Run the Solwise Telephony Speed checker on your computer and your phone to see how the speed test results differ between the 2 devices.

This should hopefully give you more info to work with in terms of if the issue is with your device or the Solwise Telephony internet connection.

• What exactly does the Solwise Telephony download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• 5 methods to speed up your Solwise Telephony broadband performance
• DNS hack to improve internet browsing speed on Solwise Telephony

Is your Wifi the cause of the slowness?

The cause of the performance issue may be your Wi-Fi network as opposed to the Solwise Telephony internet connection.

You could rule out the wireless network by simply connecting your PC directly into the Solwise Telephony broadband router using an ethernet cable and then run the Solwise Telephony Speed test again.

If the speed checker result improves when you are connected via an ethernet cable, this indicates that the problem may be with your wireless.

A few other things to check:

• Are the Wireless channels that you’re using for your wireless network (SSID) overlapping with the neighbors?
• Is your Wifi signal from the wireless router obstructed?
• Does your performance improve when you’re standing right in-front of the Solwise Telephony internet router?

Who’s connected to my Wifi network?

Have you checked that your Wifi network password has not been compromised? Do you have an open wireless network? How secure is your wireless network password? It may be time to update it.

Neighbours could be using your Wi-Fi network and eating up all your Solwise Telephony bandwidth by downloading, uploading or even streaming music or video over your Solwise Telephony internet connection! Worse still, they may be carrying out illegal activities on your Solwise Telephony internet connection.

Here are 3 applications to use to scan your Wi-Fi network to see who is connected:

• Microsoft users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• wifi network scanning application WiFi Analyzer

The above software analyse your Wifi network and show you a list of the devices connected.

• How to see who is on your Solwise Telephony Wifi network

Do I need a wireless booster for my Solwise Telephony broadband?

You may discover that you have Wi-Fi coverage holes in your home, a Wifi extender aka a Wi-Fi Booster may be the best solution to increase your wireless signal to cover any black spots.

• Best Wifi Signal Extenders

The wireless network booster simply picks up your existing wireless signal as it is starting to become weaker and re-transmits the wireless signal to extend it’s coverage.

Place the Wifi booster/extender near the position where your Wifi network signal from the Solwise Telephony internet router is starting to become weaker.

Place it near where your Wifi network signal is dropping down to 2 bars. Walk around your home with a tablet to determine where this location is.

When was the last time you upgraded the Solwise Telephony broadband router?

The Solwise Telephony and broadband infrastructure, in general, are constantly updated to support new features and improve performance as technology evolves.  Always ensure that the Solwise Telephony internet router is running the latest software.

The majority of Solwise Telephony internet routers allow you to perform the software update by logging into the Solwise Telephony broadband router and simply clicking a button to start the update.

If you can’t do this, get in touch with Solwise Telephony and they will be able to perform the upgrade for you or talk you through the process.

In addition to updating the software, if you have had the same hardware for a long period, it is worth speaking to Solwise Telephony to ask for a router upgrade.

Is the issue outside your property (at the exchange)?

This is probably the most likely cause for Solwise Telephony broadband performance problems in your property and it’s more common with broadband connections that are delivered using copper phone lines.

If you’re not sure if this is applicable to you, you should contact Solwise Telephony who will be able to conduct the appropriate line tests to check if there is a problem on the Solwise Telephony broadband line.

Is it due to Solwise Telephony Internet congestion?

If you’re finding that the Solwise Telephony broadband connection speed in your area is slows down during certain periods e.g weekends and during the evening, then it may be due to congestion during peak hours.

• What’s Broadband Contention Ratio and does Solwise Telephony have contention?

You should speak to Solwise Telephony to check your minimum speed.

Find Best Alternatives to Solwise Telephony Broadband

 

Test your Solwise Telephony broadband connection

After the issue has been resolved either by yourself or Solwise Telephony, retest your broadband connection using  at least two separate Speedtests to ensure the fault is fixed:

• • Use the ookla internet broadband speed checker to test your Solwise Telephony connection
  • Check your Solwise Telephony broadband speed using Ookla Offical Speed Test
  • Test your Solwise Telephony internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Solwise Telephony broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting