How to troubleshoot Solwise Telephony broadband performance issues

Before you start troubleshooting the speed of your Solwise Telephony internet connection, we recommend that you perform a Solwise Telephony Internet Speedtest to measure your current connection speed.

It is also a good idea confirm the minimum download speed you on your broadband package from Solwise Telephony.

You can find this information by checking your Solwise Telephony broadband bill, your Solwise Telephony contract or by contacting Solwise Telephony.

Likely causes of Solwise Telephony’s slow internet speed

Is it your Solwise Telephony internet connection that is running slow or is it your device (PC/laptop/phone)?

You need to check how many apps are currently running on your device.

The speed issue could be due to over-utilisation of your system resources e.g RAM/CPU Processor and as opposed to an issue with Solwise Telephony’s internet connection.

If you are on a PC then you can use the task manager to check your CPU and RAM utilization.

On other device, you could try restarting the device which hopefully should kill all applications that may be hogging your device resources.

Re-run the Solwise Telephony Speed checker on your computer and your phone to check how the results compare between the 2 devices.

This should hopefully provide you with some info to help determine if the problem is with your device or the Solwise Telephony broadband connection.

• What exactly does the Solwise Telephony download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• Five tips to speed up your Solwise Telephony Internet performance
• DNS hack to speed up internet browsing speed on Solwise Telephony

Is the wireless the issue?

The root cause of the performance problem could be your wireless network as opposed to the Solwise Telephony broadband internet connection.

You could rule out the wireless by simply connecting your PC directly into the Solwise Telephony broadband router using an ethernet cable and run the Solwise Telephony Speed checker again.

If the performance is better when you are connected by an ethernet cable, this indicates that the problem may be with the wireless.

A number of things to check:

• Are the WiFi channels that you are using for your Wifi network network (SSID) overlapping with the neighbors?
• Is the wireless signal from the internet router obstructed?
• Does the speed get better when your are standing directly infront of the Solwise Telephony internet router?

Exactly who’s connected to my Wifi network?

Have you checked that your Wifi network password has not been hacked? Do you have an un-secured wireless network? How secure is your wireless network password? It could be time to change it.

Others could be using your Wi-Fi network and eating up all the Solwise Telephony speed by downloading, uploading or even streaming music or video over your Solwise Telephony broadband connection! Worse than that, they could be conducting illegal activities over your Solwise Telephony internet connection.

There are 3 applications that you can potentially use to analyze your Wifi network to check who’s connected:

• Microsoft users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• Wireless scanning application WiFi Analyzer

The above software scan your wireless network and produce a list of the connected devices.

• How to check who’s on your Solwise Telephony wireless network

Should I get a Wifi booster for my Solwise Telephony broadband?

If you find that you have Wi-Fi black holes at your property, a Wi-Fi network extender also known as a wireless Booster may be the best solution to strengthen your Wi-Fi signal to cover any coverage gaps.

• Cheapest Wi-Fi Signal Boosters

The Wi-Fi network extender simply picks up the existing wireless signal just as it is becoming weaker and re-transmits the Wifi signal to increase it’s coverage.

Place the wireless network extender near where your Wifi network signal from the Solwise Telephony broadband router is becoming weaker.

Place it near where your Wi-Fi network signal drops down to 2 signal bars. Walk around your house with a tablet to find where this location is.

When was the last time you upgraded the Solwise Telephony broadband router?

The Solwise Telephony and broadband infrastructure, in general, are constantly upgraded to support new features and improve performance as technology evolves.  Ensure that your Solwise Telephony broadband internet router is running on the most up to date software.

The majority of Solwise Telephony internet routers allow you to carry out the software update by simply logging on the Solwise Telephony broadband router and simply clicking a button to do the upgrade.

If you cannot do this, get in touch with Solwise Telephony and they will do this for you or alternatively, talk you through the process.

In addition to updating the software, if you have had router for a long time, it’s worth speaking to Solwise Telephony to request for a router upgrade.

Is the root cause of the issue external to your home (at the exchange)?

This is probably the most common cause for Solwise Telephony broadband performance problems in your property and is more common for internet broadband connections that are delivered via copper phone lines.

If you’re not sure if this is applicable to you, you should contact Solwise Telephony who will be able to conduct the appropriate connection checks to see if there is a problem on the Solwise Telephony internet connection.

Is the performance issue because of Solwise Telephony Internet congestion?

If you’re finding that the Solwise Telephony internet connection speed in your area is slow during certain times i.e. weekends and evenings, it may be because of congestion during peak times.

• What is Broadband Contention Ratio and does Solwise Telephony have contention?

You should contact Solwise Telephony to check your guaranteed speed.

Re-testing your Solwise Telephony internet connection

After the problem has been resolved either by yourself or Solwise Telephony, retest the broadband connection using  at least two separate Speedtests to ensure the issue is resolved:

• • How to the ookla internet broadband speed test to test your Solwise Telephony connection
  • Check your Solwise Telephony connection speed using Ookla Offical Speed Test
  • Test your Solwise Telephony internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Solwise Telephony broadband speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting