Sonic Internet Internet Speedtest and troubleshooting

 Sonic Internet broadband Speed test

Click on the “Go” button on the Ookla Speed Check to see the internet speed of your Sonic Internet broadband connection.

Details on how to troubleshoot issues with your Sonic Internet internet connection can be found below the Ookla Speed test widget.

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How to troubleshoot Sonic Internet broadband performance problems

Sonic Internet Internet speedtest - Slow broadband speed

Before you begin troubleshooting the speed of your Sonic Internet internet connection, we suggest that you perform a Sonic Internet Internet Speedtest to measure your current connection speed.

It is a good idea to also find out the minimum download speed you are paying for from Sonic Internet.

You can find this info by checking your Sonic Internet broadband bill, your Sonic Internet contract or by contacting Sonic Internet.

Probable causes of Sonic Internet’s slow internet speed

Is it your Sonic Internet broadband that is running slow or is it your device (PC/laptop/phone)?

You may need to consider how many applications are running on your device.

The performance problem could be due to over-utilization of your system resources i.e RAM/memory/CPU Processor and not an issue with Sonic Internet’s internet connection.

If you are on a laptop then you can use the task manager to see your CPU and Memory usage.

On other device, you should try restarting the device which should hopefully terminate all apps that may be hogging system resources.

Re-run the Sonic Internet Speedtest on your PC and your mobile to check how the results differ between the two devices.

Hopefully this should provide you with some information to work with in terms of if the problem is with your PC/Smartphone or the Sonic Internet internet connection.

Is your Wifi the cause of the issue?

The root cause of the performance problem could be your Wifi network and not the Sonic Internet internet connection.

You could rule out the Wifi by connecting your PC directly to the Sonic Internet broadband router using a network cable and then run the Sonic Internet Speed test again.

If the speed is better when you are connected via an ethernet cable, this shows that the problem could be with the Wifi.

Possible things to look further into:

  • Are the WiFi channels that you’re using for your Wi-Fi network network (SSID) overlapping with your neighbours?
  • Is your wireless signal from the wireless router obstructed?
  • Does the speed get better when your are stood directly in-front of the Sonic Internet internet router?

Exactly who’s connected to my Wifi network?

Have you checked that your Wifi network password has not been shared? Do you have an open Wifi network? How strong is your Wifi network password? It could be time to update it.

Neighbors could be using your wireless network and eating up all the Sonic Internet speed by downloading, uploading or even streaming music or videos on your Sonic Internet internet connection! Worse still, they could be carrying out illegal activities over your Sonic Internet internet connection.

Sonic Internet wireless no connection

Here are three applications that you can utlise to analyze your Wifi network to check who’s connected:

The above software analyse your Wifi network and show you a list of the connected devices.

Should I get a Wifi booster for my Sonic Internet broadband?

If you discover that there are Wifi coverage gaps in your property, a Wifi network extender also known as a Wifi Booster is the best solution to increase your wireless signal to cover any coverage gaps.

The Wi-Fi network extender simply picks up the existing Wifi signal as it is starting to become weaker and re-transmits the Wi-Fi network signal to extend it’s coverage.

Position the wireless network extender near where your wireless signal from the Sonic Internet broadband router is becoming weaker.

Position it approximately where your Wifi network signal drops down to less than 2 signal bars. Walk around your property with a smartphone to find where this location is.

When was the last time you upgraded the Sonic Internet internet router?

Sonic Internet ISP router upgrade

The Sonic Internet and broadband infrastructure, in general, are constantly upgraded to support new features and improve reliability as technology evolves.  Ensure that your Sonic Internet broadband internet router is running the most up to date software.

The majority of Sonic Internet broadband routers will allow you to carry out the software upgrade by logging on the Sonic Internet broadband router and simply clicking on a button to perform the upgrade.

If you cannot do this, contact Sonic Internet and they will perform the upgrade for you or guide you through the process.

In addition to upgrading the software, if you have had the same hardware for a long time, it is worth speaking to Sonic Internet to ask for a hardware upgrade.

Is the fault outside your property (at the exchange)?

This is probably the most common reason for Sonic Internet broadband performance problems in your home and is more common for internet broadband connections that are delivered via phone lines.

If you are not sure if this is applicable to you, contact Sonic Internet who will be able to run the relevant connection checks to check if there is a fault on the Sonic Internet broadband line.

Is it due to Sonic Internet broadband congestion?

If you are finding that the Sonic Internet internet connection speed in your area is slows down during certain times e.g over weekends and evenings, then it may be due to congestion during peak times.

You should speak to Sonic Internet to check your minimum speed.

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Test your Sonic Internet internet connection

After the problem has been fixed either by yourself or Sonic Internet, retest the internet connection using  at least two independent Speedtests to ensure the issue is fixed:

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