Troubleshooting Speednet Scotland broadband performance problems

Before you begin troubleshooting the speed of your Speednet Scotland internet connection, we suggest that you perform a Speednet Scotland Internet Speedtest to measure your current internet speed.

You may also want to find out the minimum download speed you are paying for from Speednet Scotland.

You can find this information by checking your Speednet Scotland broadband bill, your Speednet Scotland contract or by contacting Speednet Scotland.

Probable causes of Speednet Scotland’s slow internet performance

Is it your Speednet Scotland internet connection that is slow or is it your device (PC/laptop/phone)?

You may need to consider the number of applications are running on your device.

The performance problem may be due to the over-utilisation of your system resources e.g RAM/CPU and not an issue with Speednet Scotland’s broadband connection.

If you are on a PC then you can use the task manager to see your Processor and RAM utilization.

On other device, you should try rebooting the device which should hopefully kill all apps that may be hogging your systems resources.

Re-run the Speednet Scotland Speed test on your personal computer and your mobile phone to check how the speedtest results differ between the two devices.

This should hopefully give you more info to work with in terms of if the problem is with your device or the Speednet Scotland broadband connection.

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Is the Wi-Fi network the issue?

The cause of the performance issue may be your Wi-Fi network as opposed to the Speednet Scotland internet connection.

You could rule out the Wi-Fi network by simply connecting your computer directly into the Speednet Scotland broadband router using an ethernet cable and run the Speednet Scotland Speed checker again.

If the speed improves when you’re connected via an ethernet cable, this proves that the problem may be with the Wifi.

Possible things to look further into:

• Are the Wireless channels that you are using for your Wifi network (SSID) overlapping with your neighbours?
• Is the wireless signal from the broadband router obstructed?
• Does your performance get better when you’re standing directly infront of the Speednet Scotland broadband router?

Exactly who’s connected to my wireless network?

Have you checked that your wireless network password has not been hacked? Do you have an un-secured Wifi network? How strong is your Wifi network password? It could be time to update it.

Others could be using your Wi-Fi network and eating up all the Speednet Scotland speed by downloading, uploading or even streaming music or video on your Speednet Scotland internet connection! Worse than that, they could be conducting illegal activities on your Speednet Scotland internet connection.

There are three applications that you can utlise to analyze your Wi-Fi network to see who’s connected:

• Microsoft users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• Wireless scanning tool WiFi Analyzer

The above apps analyse your Wifi network and display a list of the everything on your wifi.

• How to check who is on your Speednet Scotland Wi-Fi network

Should I get a wireless network booster for my Speednet Scotland broadband?

If you discover that there are wireless coverage holes at your property, a wireless network extender also known as a Wifi Booster may be the best fix to increase your Wi-Fi signal to cover any black holes.

• Best Wifi Signal Boosters

The Wi-Fi network booster picks up the existing Wi-Fi network signal as it is starting to become weaker and re-transmits the wireless signal to increase it’s coverage.

Position the Wifi booster/extender near the position where your Wi-Fi network signal from your Speednet Scotland internet router is becoming weaker.

Place it near where your wireless network signal is dropping down to 2 signal bars. Walk around your home with a smartphone to try and establish where this is.

When did you last upgrade the Speednet Scotland broadband router?

The Speednet Scotland and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves.  Always ensure that the Speednet Scotland broadband router is running the most up to date software.

The majority of Speednet Scotland internet routers allow you to perform the software upgrade by simply logging on the Speednet Scotland broadband router and simply clicking on a button to perform the upgrade.

If you cannot do this, get in touch with Speednet Scotland and they will be able to perform the upgrade for you or alternatively, guide you through performing the upgrade yourself.

As well as upgrading the software, if you have had router for a long period, it is worth talking to Speednet Scotland to request for a hardware upgrade.

Is the fault outside your property (at the exchange)?

This is probably the most likely reason for Speednet Scotland broadband performance issues in your property and it’s more common for broadband connections that are delivered through copper phone lines.

If you are not sure if this is relevant in your case, you should contact Speednet Scotland who will be able to conduct the appropriate line checks to see if there is a issue on the Speednet Scotland internet line.

Is the performance issue due to Speednet Scotland broadband congestion?

If you’re finding that the Speednet Scotland broadband connection speed in your area is slow during certain times e.g weekends and evenings, it may be because of congestion during peak hours.

• What’s Broadband Contention Ratio and does Speednet Scotland have contention?

You should contact Speednet Scotland to check your guaranteed speed.

Re-testing your Speednet Scotland broadband connection

After the fault has been resolved either by yourself or Speednet Scotland, retest the broadband connection using  at least 2 separate Speedtests to ensure the problem is resolved:

• • How to the ookla internet broadband speed checker to test your Speednet Scotland connection
  • Test your Speednet Scotland internet speed using Ookla Offical Speed Test
  • Test your Speednet Scotland internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Speednet Scotland broadband speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting