Spitfire Broadband Speed test and troubleshooting
Spitfire internet Speed test
Simply click on the “Go” button on the Ookla Speed Test to test the internet speed of your Spitfire broadband connection.
Details on how to fix issues with your Spitfire internet connection can be found below the Ookla Speed checker widget.
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How to troubleshoot Spitfire broadband performance issues
Before you start troubleshooting the performance of your Spitfire internet connection, we suggest that you run a Spitfire Internet Speedtest to measure your current internet speed.
It is a good idea to also confirm the guaranteed minimum download speed that you are paying for from Spitfire.
You can get this info by checking a Spitfire broadband bill, your Spitfire contract or by contacting Spitfire.
Possible causes of Spitfire’s slow internet speed
Is it your Spitfire broadband that is running slow or could it be your device (laptop/smartphone/PC)?
You need to consider how many applications are currently running on your device.
The speed problem could be due to the over-utilization of your device’s resources e.g RAM/memory/CPU Processor and as opposed to a problem with Spitfire’s broadband connection.
If you are on a PC then you can use the task manager to see your Processor and RAM utilization.
On any other device, you could try restarting the device which hopefully will shutdown all applications that may have been using up your device resources.
Re-run the Spitfire Speed checker on your personal computer and your phone to see how the speed test results differ between the two devices.
Hopefully this should provide you with more info to help determine if the issue lies with your PC/Smartphone or the Spitfire broadband connection.
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Is the wireless the cause of the performance issue?
The root cause of the performance issue could be your Wi-Fi network as opposed to the Spitfire broadband connection.
You can rule out the wireless by simply connecting your PC directly to the Spitfire broadband router using an ethernet cable and then run the Spitfire Speed checker again.
If the speed checker result is better when you’re connected via an ethernet cable, this proves that the issue could be with your Wifi.
Possible things to investigate:
- Are the WiFi channels that you are using for your Wi-Fi network network (SSID) overlapping with the neighbors?
- Is your Wi-Fi network signal from the wireless router obstructed?
- Does your speed get better when you’re stood right infront of the Spitfire wireless router?
Exactly who’s connected to my wireless network?
Have you checked that your Wi-Fi network password has not been shared? Do you have an un-secured Wi-Fi network? How strong is your Wi-Fi network password? It could be time to update it.
Neighbors could be on your wireless network and using up all your Spitfire speed by downloading, uploading or even streaming music or video on your Spitfire internet connection! Worse still, they may be carrying out illegal activities over your Spitfire broadband connection.
Here are three apps that you can potentially use to analyze your Wifi network to check who’s connected:
- Microsoft users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- WiFi troubleshooting application WiFi Analyzer
The above applications analyse your Wi-Fi network and produce a list of the everything on your wifi.
Should I get a wireless booster for my Spitfire broadband?
You may discover that there are Wi-Fi coverage gaps at your house, a wireless extender also known as a Wi-Fi Booster is the best solution to increase your wireless signal to cover any black holes.
The wireless booster picks up the existing wireless signal as it is starting to become weaker and re-transmits the wireless network signal to increase it’s reach.
Place the wireless network extender near the position where your wireless signal from the Spitfire internet router is becoming weaker.
Place it near where your Wifi network signal drops down to less than two bars. Walk around your home with a tablet to try and establish where this is.
When did you last upgrade the Spitfire broadband router?
The Spitfire and broadband infrastructure, in general, are frequently upgraded to support new features and improve performance as technology evolves. Always ensure that the Spitfire broadband internet router is running the most up-to-date software.
Most Spitfire internet routers allow you to carry out the software upgrade by simply logging into the Spitfire broadband router and simply clicking on a button to do the upgrade.
If you cannot do this, contact Spitfire and they will do this for you or alternatively, talk you through the process.
In addition to updating the software, if you have had hardware for a long time, it may be worth talking to Spitfire to ask for a hardware upgrade.
Is the issue outside your property (at the exchange)?
This is probably the most common cause for Spitfire broadband performance problems in your area and it’s more common with broadband connections that are delivered through phone lines.
If you are unsure if this is applicable to you, you should contact Spitfire who will be able to conduct the appropriate connection tests to see if there is a problem on the Spitfire broadband connection.
Is the performance issue because of Spitfire Internet congestion?
If you are finding that the Spitfire broadband connection speed in your area is slows down during certain times i.e. over weekends and evenings, then it may be because of congestion during peak hours.
You should contact Spitfire to check your minimum speed.
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Re-testing your Spitfire broadband connection
After the fault has been resolved either by yourself or Spitfire, re-test your internet connection using at least two separate Speedtests to ensure the fault is fixed: