Spitfire Internet Speedtest and troubleshooting

 Spitfire broadband Speed Checker

Click on the “Go” button on the Ookla Speed Checker to test the speed of your Spitfire internet connection.

Information on how to troubleshoot issues with your Spitfire broadband can be below.

For a more accurate reading, run the Speedtest twice

How to troubleshoot Spitfire broadband internet speed

Spitfire Internet speed test - Slow broadband speedBefore starting to troubleshoot the performance of your Spitfire broadband connection, you need to run the Spitfire Internet Broadband speedtest and also confirm the exact Upload and Download speed you have subscribed to.

You can get this info by checking your Spitfire bill or contact Spitfire to confirm this info.

Common causes of Spitfire slow broadband speed

Is it your Spitfire broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many applications are concurrently running on your device that could be using your system resources (mainly RAM memory and CPU) and/or your Spitfire internet bandwidth.

If you are on a PC then you can use the task manager to see your processor and memory utilization.

On any other device you could try rebooting the device which should hopefully shutdown all programs that may have been running in the background.

Re-run the Spitfire speed test on your computer and your phone to see how the speedtest results compare between the 2 devices.

This should hopefully provide you with some information to work with in terms of if the issue lies with your device or the Spitfire broadband connection.

Is your Wifi connection the problem?

The cause of the issue could be your wireless connection and not the Spitfire broadband internet connection.

You could rule out the Wifi network network being the cause of the issue by connecting your PC directly into the Spitfire broadband router using an ethernet cable and run the Spitfire speed test again.

If the speed is better when you are connected via an ethernet cable then this proves that the issue could be with the Wifi connection setup.

Possible things to investigate are:

  • Are the WiFi channels you are using for your Wi-Fi network network (SSID) overlapping with your neighbors?
  • Could your Wifi network signal from the router be obstructed?
  • Does your performance improve when you’re stood directly infront of the Spitfire broadband or wireless router?
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Who is connected to my Wifi network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured Guest Wi-Fi network?

Neighbors could be using your Wi-Fii network and using up all your Spitfire bandwidth downloading/uploading or even streaming netflix! Worse still, they could be carrying out illegal activities which will all lead to your connection.

There are two apps that you can use to scan your Wifi network to check who is connected:

Both apps will scan your wireless network and show you a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a wireless Booster for my Spitfire broadband?

If you find that you have Wifi black holes in your home, then a Wifi extender also know as a Wi-Fi Booster is the solution to boost your signal. They are readily available online from around £15.

The Wi-Fi network booster simply picks up your existing wireless network signal as it is starting to become weak and then re-transmits the wireless signal at a more stronger rate to extend it’s coverage.

Place the Wi-Fi network booster/extender where your Wifi signal from the Spitfire broadband router is becoming weak.  Approxiametly where your Wifi signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Spitfire broadband router?

The Spitfire and openreach infrastructure is constantly being updates to support new features (some end user facing and others internal).  Ensure that your Spitfire broadband router has the most up to date software.

Most Spitfire broadband routers allow you to carry out the software update by logging on the Spitfire broadband router and simply clicking a button to perform the update.

If you cannot do this, contact Spitfire and they are able to either do this for you or guide you through how to do it depending on the Spitfire router model you have.

As well as updating the software, if you have had the same router for a long period, it’s worth speaking to Spitfire to request for a router upgrade.

Is the fault external (at the exchange)?

This is probably the most likely reason for Spitfire broadband performance problem in your home and is more common for internet broadband connections that are delivered through phone lines.

If you’re unsure if this is applicable to you, you should contact Spitfire who will be able to conduct the relevant connection tests to check if there is a problem on the Spitfire internet line.

Is it due to Spitfire Broadband congestion?

If you are finding that the Spitfire internet connection speed in your area is slow during certain times e.g weekends and evenings, then it may be because of congestion during peak times.

You should speak to your Spitfire to find out if the service you subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Spitfire internet connection

After the fault has been resolved either by yourself or Spitfire, retest your broadband connection using  at least 2 independent speedtests such as the one here and Ookla broadband speedtester to ensure the problem is fixed.

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