Suffolk Online broadband Speed Checker

Click on the “Go” button below on the Ookla Speed Check to see the broadband speed of your Suffolk Online internet connection.

Details on how to troubleshoot issues with your Suffolk Online internet connection can be found below the speed test widget.

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How to troubleshoot Suffolk Online internet speed issues

Before you begin troubleshooting the performance of your Suffolk Online internet connection, we suggest that you perform a Suffolk Online Broadband Speedtest to measure your current connection speed.

It is a good idea to also find out the guaranteed minimum download speed you have subscribed to from Suffolk Online.

You can get this information by checking a Suffolk Online broadband bill, your Suffolk Online contract or by contacting Suffolk Online.

Common causes of Suffolk Online’s slow broadband performance

Is it the Suffolk Online internet connection that is running slow or could it be your device (PC/laptop/phone)?

You may need to check how many apps are running on your device.

The performance problem may be due to over-utilization of your device’s resources e.g RAM/memory/CPU Processor and as opposed to a problem with Suffolk Online’s broadband connection.

If you’re on a PC then you can use the task manager to see your CPU and Memory utilization.

On any other device, you should try rebooting the device which hopefully will shut down all apps that may have been hogging your device resources.

Run the Suffolk Online Speed checker on your PC and your phone to see how the results differ between the 2 devices.

This should hopefully provide you with some information to work with in terms of whether the problem is with your device or the Suffolk Online internet connection.

Is your wireless network the issue?

The root cause of the performance problem could be your internal Wifi network as opposed to the Suffolk Online internet connection.

You can rule out the wireless by connecting your PC directly to the Suffolk Online broadband router using a network cable and then run the Suffolk Online Speed test again.

If the speed improves when you’re connected via an ethernet cable, this shows that the problem may be with your internal wireless network.

A number of things to investigate:

Are the Wireless channels that you are using for your Wifi network network (SSID) overlapping with the neighbors?
Is the Wifi network signal from the broadband router obstructed?
Does your performance improve when your are stood directly in-front of the Suffolk Online broadband router?

Who is connected to my Wifi network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an open Wifi network? How secure is your Wifi network password? It may be time to change it.

Others could be using your Wifi network and using up all the Suffolk Online bandwidth by downloading, uploading or even streaming music or video over your Suffolk Online internet connection! Worse than that, they may be conducting illegal activities over your Suffolk Online internet connection.

Here are three apps that you can potentially use to scan your Wifi network to check who’s connected:

Microsoft Windows users can use Wireless network watcher
IOS users can use whoFi (who is on my Wifi)
WiFi scanning tool WiFi Analyzer

The above apps scan your Wifi network and show you a list of the everything on your wifi.

How to see who is on your Suffolk Online Wi-Fi network

Should I get a wireless booster for my Suffolk Online broadband?

If you discover that you have wireless coverage gaps at your property, a Wifi extender aka a Wi-Fi Booster is the best fix to increase your Wifi signal to cover any coverage holes.

Cheapest Wifi Signal Extenders

The Wifi extender picks up the existing Wi-Fi network signal as it is starting to become weaker and re-transmits the Wifi network signal to increase it’s reach.

Place the wireless extender where your Wifi signal from the Suffolk Online broadband router is becoming weaker.

Position it near where your wireless network signal is dropping down to less than two bars. Walk around your property with a tablet to find where this location is.

When did you last upgrade the Suffolk Online internet router?

The Suffolk Online and broadband infrastructure, in general, are frequently updated to provide new features and improve performance as technology evolves. Ensure that the Suffolk Online broadband internet router is running on the most up-to-date software.

Most Suffolk Online internet routers will allow you to perform the software update by simply logging into the Suffolk Online broadband router and simply clicking on a button to do the upgrade.

If you can’t do this, contact Suffolk Online and they will be able to do this for you or guide you through the process.

In addition to updating the software, if you have had hardware for a long time, it’s probably worth speaking to Suffolk Online to request for a hardware upgrade.

Is the fault external to your home (at the exchange)?

This is probably the most likely cause for Suffolk Online broadband performance issues in your property and it’s more common for internet broadband connections that are delivered through phone lines.

If you’re not sure if this is relevant in your case, you should contact Suffolk Online who will be able to carry out the appropriate connection checks to see if there is a issue on the Suffolk Online internet connection.

Is the issue due to Suffolk Online Internet congestion?

If you’re finding that the Suffolk Online broadband connection speed in your area is slow during certain periods i.e. weekends or evenings, it may be because of congestion during peak hours.

What’s Broadband Contention Ratio and does Suffolk Online have contention?

You should speak to Suffolk Online to find out your minimum speed.

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Re-testing your Suffolk Online broadband connection

After the problem has been fixed either by yourself or Suffolk Online, re-test the broadband connection using at least two independent Speedtests to ensure the problem is resolved: