Sure Broadband broadband Speed test

Click on the “Go” button on the Ookla Speed Check to check the internet speed of your Sure Broadband internet connection.

Information on how to fix problems with your Sure Broadband broadband are in the sections below the Ookla Speed checker widget.

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Troubleshooting Sure Broadband broadband performance issues

Before you start troubleshooting the speed of your Sure Broadband internet connection, we recommend that you perform a Sure Broadband Internet Speedtest to benchmark your current internet speed.

It is also a good idea find out the minimum download speed that you are paying for from Sure Broadband.

You can find this info by checking a Sure Broadband broadband bill, your Sure Broadband contract or by contacting Sure Broadband.

Common causes of Sure Broadband’s slow broadband speed

Is it your Sure Broadband internet connection that is running slow or could it be your device (laptop/smartphone/PC)?

You may need to consider how many applications are running on your device.

The speed problem could be due to the over-utilization of your device’s resources i.e RAM/memory/CPU and not an issue with Sure Broadband’s internet connection.

If you are on a PC then you may use the task manager to check your Processor and RAM utilization.

On any other device, you should try rebooting the device which should hopefully kill all applications that may have been hogging your systems resources.

Re-run the Sure Broadband Speed test on your computer and your phone to check how the results compare between the two devices.

This should hopefully give you more information to help determine whether the problem is with your PC/Smartphone or the Sure Broadband internet connection.

Is the Wifi the cause of the performance issue?

The cause of the performance problem may be your wireless as opposed to the Sure Broadband internet connection.

You could rule out the wireless network by connecting your computer directly to the Sure Broadband broadband router with an ethernet cable and then run the Sure Broadband Speed checker again.

If the performance is better when you’re connected by an ethernet cable, this suggests that the problem could be with the internal wireless network.

A few other things to investigate:

Are the Wireless channels that you’re using for your wireless network (SSID) overlapping with the neighbours?
Is your wireless network signal from the internet router obstructed?
Does the speed improve when your are stood right infront of the Sure Broadband broadband router?

Who is connected to my Wifi network?

Have you checked that your wireless network password has not been hacked? Do you have an open Wifi network? How secure is your wireless network password? It could be time to change it.

Neighbors could be on your wireless network and eating up all the Sure Broadband speed by downloading, uploading or even streaming music or videos on your Sure Broadband broadband connection! Worse still, they may be carrying out illegal activities on your Sure Broadband internet connection.

Here are three apps that you can potentially utlise to analyse your wireless network to check who’s connected:

Microsoft users can use Wireless network watcher
MAC users can use whoFi (who is on my Wifi)
WiFi troubleshooting application WiFi Analyzer

The above apps will scan your Wi-Fi network and produce a list of the everything on your wifi.

How to see who’s on your Sure Broadband Wifi network

Do I need a Wifi booster for my Sure Broadband broadband?

If you discover that there are Wi-Fi black spots in your property, a Wifi network extender aka a Wi-Fi Booster may be the best solution to boost your wireless signal to cover any black holes.

Best Wireless Signal Extenders

The wireless booster picks up your existing Wifi signal as it is starting to become weaker and re-transmits the Wifi signal to increase it’s reach.

Place the wireless booster/extender near the position where your Wifi network signal from the Sure Broadband internet router is becoming weaker.

Position it approximately where your Wi-Fi network signal drops down to less than 2 signal bars. Walk around your house with a smartphone to find where this is.

When did you last upgrade the Sure Broadband broadband router?

The Sure Broadband and broadband infrastructure, in general, are constantly updated to support new features and improve performance as technology evolves. Ensure that the Sure Broadband internet router is running on the most up-to-date software.

The majority of Sure Broadband broadband routers allow you to perform the software update by simply logging into the Sure Broadband broadband router and simply clicking on a button to perform the update.

If you can’t do this, get in touch with Sure Broadband and they will be able to perform the upgrade for you or talk you through performing the upgrade yourself.

In addition to updating the software, if you have had router for a long period, it may be worth speaking to Sure Broadband to ask for a router upgrade.

Is the fault external to your home (at the exchange)?

This is probably the most likely reason for Sure Broadband broadband performance problems in your home and is more common with internet broadband connections that are delivered using phone lines.

If you are unsure if this is applicable to you, you should contact Sure Broadband who should be able to conduct the relevant connection tests to check if there is a problem on the Sure Broadband broadband connection.

Is it because of Sure Broadband Internet congestion?

If you are finding that the Sure Broadband broadband connection speed in your area is slows down during certain periods i.e. over weekends or during the evening, it may be because of congestion during peak times.

What’s Broadband Contention Ratio and does Sure Broadband have contention?

You should contact Sure Broadband to check your minimum speed.

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Re-testing your Sure Broadband internet connection

After the fault has been resolved either by yourself or Sure Broadband, retest the internet connection using at least two independent Speedtests to ensure the fault is resolved: