SurfAnyTime Internet Speed test and troubleshooting

 SurfAnyTime internet Speed Checker

Click on the “Go” button on the Ookla Speed test to check the speed of your SurfAnyTime broadband connection.

Information on how to fix problems with your SurfAnyTime broadband can be below.

For a more accurate reading, run the Speedtest twice

Troubleshooting SurfAnyTime broadband internet speed

SurfAnyTime Internet speedtest - Slow broadband speedBefore starting to troubleshoot the performance of your SurfAnyTime broadband connection, you need to run the SurfAnyTime Internet Broadband speedtest and also confirm what Upload and Download speed you are paying for.

You can get this information by checking a SurfAnyTime bill or contact SurfAnyTime to confirm this information.

Possible causes of SurfAnyTime slow broadband performance

Is it your SurfAnyTime broadband that is slow or is it your device (PC/laptop/phone)?

You need to check how many applications are currently running on your device that could be utilising your system resources (mainly RAM memory and CPU) and/or your SurfAnyTime internet bandwidth.

If you are on a laptop then you may use the task manager to check your CPU and memory utilisation.

On any other device you could try restarting the device which should hopefully terminate all programs that may have been running in the background.

Re-run the SurfAnyTime speedtest on your personal computer and your mobile phone to see how the speedtest results compare between the 2 devices.

This should hopefully provide you with some info to work with in terms of if the problem lies with your device or the SurfAnyTime internet connection.

Is your Wi-Fi network connection the problem?

The cause of the issue could be your wireless connection and not the SurfAnyTime broadband internet connection.

You could rule out the wireless network network being the cause of the issue by connecting your PC directly into the SurfAnyTime broadband router using an ethernet cable and run the SurfAnyTime speed checker again.

If the speed improves when you’re connected via a network cable then this proves that the issue could be with the wireless network connection setup.

Possible things to investigate are:

  • Are the Wireless channels you are using for your Wi-Fi network network (SSID) overlapping with your neighbors?
  • Could the wireless network signal from the router be obstructed?
  • Does the performance improve when your are standing directly in-front of the SurfAnyTime broadband or wireless router?
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Who is connected to my wireless network?

Have you checked that your Wifi network password has not been compromised? Do you have an open Guest wireless network?

Neighbors could be on your Wi-Fii network and eating up all the SurfAnyTime bandwidth downloading/uploading or even streaming netflix! Worse still, they could be carrying out illegal activities which will all point to your connection.

There are two applications that you can use to scan your wireless network to see who’s connected:

Both apps will scan your Wi-Fi network and show you a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a wireless network Booster for my SurfAnyTime broadband?

If you find that you have Wifi black holes in your home, then a Wifi extender also know as a Wifi Booster is the fix to boost your signal. They are readily available online from around £15.

The Wi-Fi network booster simply picks up the existing Wi-Fi network signal just as it is becoming weak and then re-transmits the wireless signal at a more stronger rate to extend it’s coverage.

Place the Wifi booster/extender where your wireless network signal from the SurfAnyTime broadband router is starting to become weak.  Approxiametly where your Wifi signal drops down to 2 bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your SurfAnyTime broadband router?

The SurfAnyTime and openreach infrastructure is constantly being updates to support new features (some customer facing and others internal).  Ensure that the SurfAnyTime broadband router has the latest software.

The majority of SurfAnyTime broadband routers will allow you to perform the software update by logging on the SurfAnyTime broadband router and simply clicking a button to do the update.

If you cannot do this, contact SurfAnyTime and they will be able to either do this for you or talk you through how to do it depending on the SurfAnyTime router model you have.

As well as updating the software, if you have had the same hardware for a long period, it is worth speaking to SurfAnyTime to request for a router upgrade.

Is the problem external (at the exchange)?

This is probably the most common reason for SurfAnyTime broadband performance problem in your home and it’s more common for broadband connections that are delivered via phone lines.

If you are not sure if this is relevant in your case, you should contact SurfAnyTime who will be able to conduct the appropriate line checks to check if there is a problem on the SurfAnyTime internet line.

Is it due to SurfAnyTime Broadband congestion?

If you are finding that the SurfAnyTime internet connection speed in your area is slow during certain times i.e. weekends and during the evening, then it may be because of congestion during peak times.

You should speak to your SurfAnyTime to understand if the service you have subscribed to has a minimum speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your SurfAnyTime broadband connection

After the issue has been resolved either by yourself or SurfAnyTime, retest your broadband connection using  at least 2 independent speedtests such as the one here and Ookla internet speedtester to ensure the problem is resolved.

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