Troubleshooting SurfAnyTime internet speed problems

Before starting to troubleshoot the speed of your SurfAnyTime internet connection, we recommend that you run a SurfAnyTime Internet Speedtest to confirm your current connection speed.

Also find out the minimum download speed you are paying for from SurfAnyTime.

You can get this information by checking your SurfAnyTime broadband bill, your SurfAnyTime contract or by contacting SurfAnyTime.

Likely causes of SurfAnyTime’s slow internet speed

Is it the SurfAnyTime broadband that is running slow or could it be your device (laptop/smartphone/PC)?

You need to consider the number of apps are currently running on your device.

The performance issue could be due to over-utilisation of your device’s resources i.e RAM/CPU Processor and as opposed to a problem with SurfAnyTime’s broadband connection.

If you’re on a PC then you can use the task manager to check your Processor and Memory utilization.

On other device, you could try restarting the device which hopefully should shutdown all applications that may be using up system resources.

Run the SurfAnyTime Speedtest on your computer and your mobile to see how the speed test results compare between the 2 devices.

This should hopefully give you more information to work with in terms of whether the issue is with your device or the SurfAnyTime internet connection.

• What exactly does the SurfAnyTime download and upload speed mean?
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• 5 methods to speed up your SurfAnyTime broadband performance
• DNS hack to improve internet browsing speed on SurfAnyTime

Is the Wifi network the issue?

The root cause of the performance problem could be your internal Wifi network and not the SurfAnyTime broadband connection.

You can rule out the Wi-Fi network by simply connecting your computer directly into the SurfAnyTime broadband router using a network cable and then run the SurfAnyTime Speed checker again.

If the speed test result is better when you’re connected using an ethernet cable, this indicates that the problem could be with your Wifi network.

Possible things to look further into:

• Are the WiFi channels that you are using for your Wifi network network (SSID) overlapping with the neighbors?
• Is your Wifi signal from the broadband router obstructed?
• Does the performance improve when your are standing right in-front of the SurfAnyTime broadband router?

Who’s connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been compromised? Do you have an un-secured wireless network? How strong is your Wifi network password? It may be time to change it.

Neighbours could be on your Wi-Fi network and using up all your SurfAnyTime speed by downloading, uploading or even streaming music or videos on your SurfAnyTime broadband connection! Worse than that, they may be conducting illegal activities over your SurfAnyTime broadband connection.

There are 3 applications that you can potentially utlise to analyze your Wi-Fi network to see who’s connected:

• Microsoft Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wireless network troubleshooting application WiFi Analyzer

The above apps analyse your Wi-Fi network and show you a list of the everything on your wifi.

• How to check who is on your SurfAnyTime wireless network

Should I get a Wifi network booster for my SurfAnyTime broadband?

You may discover that there are wireless black holes at your house, a Wifi extender aka a wireless Booster is the best solution to boost your Wi-Fi signal to cover any coverage holes.

• Cheapest Wi-Fi Signal Extenders

The wireless network booster picks up your existing Wifi network signal just as it is starting to become weaker and re-transmits the Wifi network signal to increase it’s reach.

Position the Wi-Fi network booster/extender near where your Wi-Fi network signal from the SurfAnyTime broadband router is starting to become weaker.

Place it approximately where your wireless network signal drops down to two bars. Walk around your property with a mobile phone to find where this location is.

When was the last time you upgraded the SurfAnyTime broadband router?

The SurfAnyTime and broadband infrastructure, in general, are frequently updated to provide new features and improve reliability as technology evolves.  Ensure that the SurfAnyTime internet router is running the latest software.

The majority of SurfAnyTime internet routers allow you to carry out the software upgrade by simply logging into the SurfAnyTime broadband router and simply clicking on a button to do the update.

If you can’t do this, contact SurfAnyTime and they will be able to perform the upgrade for you or alternatively, talk you through performing the upgrade yourself.

In addition to updating the software, if you have had hardware for a long period, it’s probably worth speaking to SurfAnyTime to ask for a router upgrade.

Is the problem outside your property (at the exchange)?

This is probably the most likely cause for SurfAnyTime broadband performance problems in your home and it’s more common for broadband connections that are delivered through phone lines.

If you’re unsure if this is applicable to you, contact SurfAnyTime who will be able to carry out the appropriate line checks to see if there is a problem on the SurfAnyTime internet connection.

Is it because of SurfAnyTime broadband congestion?

If you’re finding that the SurfAnyTime internet connection speed in your area is slow during certain times e.g weekends or during the evening, then it may be due to congestion during peak times.

• What’s Broadband Contention Ratio and does SurfAnyTime have contention?

You should contact SurfAnyTime to check your minimum speed.

Re-testing your SurfAnyTime broadband connection

After the fault has been resolved either by yourself or SurfAnyTime, retest the broadband connection using  at least two separate Speedtests to ensure the problem is resolved:

• • Use the ookla internet broadband speed checker to test your SurfAnyTime broadband
  • Check your SurfAnyTime connection speed using Ookla Offical Speed Test
  • Test your SurfAnyTime broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker SurfAnyTime broadband speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting