SurfAnyTime Broadband Speed Checker and troubleshooting
SurfAnyTime internet Speed test
Click on the “Go” button on the Ookla Speed Check to test the broadband speed of your SurfAnyTime internet connection.
Details on how to troubleshoot issues with your SurfAnyTime broadband can be found below the Ookla Speed checker widget.
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How to troubleshoot SurfAnyTime broadband performance issues
Before you begin troubleshooting the performance of your SurfAnyTime internet connection, we suggest that you perform a SurfAnyTime Internet Speed Test to benchmark your current broadband speed.
It is a good idea to also confirm the guaranteed minimum download speed you on your broadband package from SurfAnyTime.
You can get this info by checking a SurfAnyTime broadband bill, your SurfAnyTime contract or by contacting SurfAnyTime.
Likely causes of SurfAnyTime’s slow internet performance
Is it the SurfAnyTime internet connection that is slow or is it your device (laptop/smartphone/PC)?
You may need to consider the number of applications are running on your device.
The performance issue may be due to over-utilization of your device’s resources e.g Memory/CPU and as opposed to an issue with SurfAnyTime’s internet connection.
If you are on a PC then you may use the task manager to check your Processor and RAM usage.
On other device, you should try restarting the device which should hopefully shut down all applications that may have been hogging your device resources.
Run the SurfAnyTime Speed test on your computer and your mobile to see how the results compare between the two devices.
This should hopefully give you some info to help determine if the problem lies with your PC/Smartphone or the SurfAnyTime broadband connection.
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Is the Wifi the cause of the slowness?
The cause of the performance problem may be your wireless network and not the SurfAnyTime internet connection.
You can rule out the wireless network by connecting your computer directly to the SurfAnyTime broadband router with a network cable and then run the SurfAnyTime Speed test again.
If the speed checker result improves when you are connected via an ethernet cable, this proves that the issue could be with your Wifi network.
A few other things to investigate:
- Are the Wireless channels that you’re using for your Wifi network (SSID) overlapping with your neighbors?
- Is the Wifi signal from the wireless router obstructed?
- Does the performance improve when you’re stood directly in-front of the SurfAnyTime wireless router?
Who’s connected to my wireless network?
Have you checked that your Wifi network password has not been shared? Do you have an open wireless network? How secure is your Wi-Fi network password? It may be time to change it.
Neighbors could be using your Wi-Fi network and using up all your SurfAnyTime bandwidth by downloading, uploading or even streaming music or videos over your SurfAnyTime broadband connection! Worse than that, they may be carrying out illegal activities over your SurfAnyTime broadband connection.
There are three apps that you can potentially utlise to scan your Wi-Fi network to see who is connected:
- Microsoft users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- Wireless troubleshooting application WiFi Analyzer
The above applications will scan your wireless network and show you a list of the everything on your wifi.
Should I get a Wi-Fi network booster for my SurfAnyTime broadband?
You may discover that you have wireless black spots at your home, a wireless extender also known as a wireless Booster is the best fix to increase your Wi-Fi signal to cover any black holes.
The Wifi booster simply picks up your existing Wi-Fi network signal as it is becoming weaker and re-transmits the wireless signal to extend it’s reach.
Position the Wifi network booster/extender near the position where your Wifi network signal from the SurfAnyTime internet router is becoming weaker.
Position it near where your wireless signal drops down to less than 2 bars. Walk around your property with a smartphone to determine where this location is.
When did you last upgrade the SurfAnyTime broadband router?
The SurfAnyTime and broadband infrastructure, in general, are frequently upgraded to support new features and improve reliability as technology evolves. Ensure that the SurfAnyTime broadband internet router is running on the most up to date software.
The majority of SurfAnyTime internet routers will allow you to perform the software update by logging on the SurfAnyTime broadband router and simply clicking a button to do the upgrade.
If you can’t do this, get in touch with SurfAnyTime and they will be able to do this for you or alternatively, talk you through the process.
In addition to updating the software, if you have had the same hardware for a long period, it’s worth talking to SurfAnyTime to ask for a hardware upgrade.
Is the fault external to your home (at the exchange)?
This is probably the most likely reason for SurfAnyTime broadband performance problems in your area and it’s more common for broadband connections that are delivered through copper phone lines.
If you’re unsure if this is applicable to you, you should contact SurfAnyTime who should be able to conduct the appropriate connection tests to check if there is a fault on the SurfAnyTime broadband connection.
Is the issue because of SurfAnyTime Internet congestion?
If you are finding that the SurfAnyTime internet connection speed in your area is slow during certain times i.e. over weekends or during the evening, it may be because of congestion during peak hours.
You should contact SurfAnyTime to find out your minimum speed.
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Re-testing your SurfAnyTime broadband connection
After the fault has been fixed either by yourself or SurfAnyTime, retest the broadband connection using at least two independent Speedtests to ensure the fault is resolved: