SurfAnyTime Internet Speedtest and troubleshooting

 SurfAnyTime broadband Speed test

Click on the “Go” button below on the Ookla Speed Checker to confirm the speed of your SurfAnyTime broadband connection.

Details on how to troubleshoot problems with your SurfAnyTime broadband can be found below the speed test widget.


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Troubleshooting SurfAnyTime internet performance issues

SurfAnyTime Internet speed test - Slow Internet speed

Before you begin troubleshooting the performance of your SurfAnyTime internet connection, we recommend that you run a SurfAnyTime Broadband Speedtest to confirm your current connection speed.

It is also a good idea confirm the guaranteed minimum download speed that you on your broadband package from SurfAnyTime.

You can get this information by checking a SurfAnyTime broadband bill, your SurfAnyTime contract or by contacting SurfAnyTime.

Potential causes of SurfAnyTime’s slow broadband speed

Is it your SurfAnyTime broadband that is running slow or could it be your device (PC/laptop/phone)?

You may need to consider how many apps are currently running on your device.

The performance issue could be due to the over utilization of your system resources i.e RAM/CPU Processor and as opposed to an issue with SurfAnyTime’s broadband connection.

If you are on a PC then you can use the task manager to check your CPU and Memory utilisation.

On any other device, you should try restarting the device which should hopefully terminate all programs that may have been hogging system resources.

Re-run the SurfAnyTime Speed test on your computer and your phone to check how the speedtest results differ between the 2 devices.

This should hopefully give you some info to work with in terms of if the issue is with your device or the SurfAnyTime internet connection.

Is the wireless network the problem?

The root cause of the performance problem could be your Wifi network as opposed to the SurfAnyTime broadband internet connection.

You could rule out the wireless network by simply connecting your computer directly to the SurfAnyTime broadband router with an ethernet cable and then run the SurfAnyTime Speed checker again.

If the performance is better when you’re connected via an ethernet cable, this suggests that the problem may be with the internal wireless network.

Possible things to check:

  • Are the Wireless channels that you are using for your Wifi network (SSID) overlapping with the neighbours?
  • Is your Wi-Fi network signal from the broadband router obstructed?
  • Does the speed get better when you’re stood right infront of the SurfAnyTime wireless router?

Exactly who’s connected to my Wi-Fi network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured Wi-Fi network? How strong is your Wi-Fi network password? It could be time to change it.

Others could be on your Wi-Fii network and eating up all the SurfAnyTime speed by downloading, uploading or even streaming music or videos over your SurfAnyTime broadband connection! Worse still, they could be conducting illegal activities using your SurfAnyTime internet connection.

Here are 2 apps that you can use to scan your wireless network to see who is connected:

Both applications will scan your Wi-Fi network and display a list of the connected devices.

Do I need a Wifi booster for my SurfAnyTime broadband?

If you discover that you have wireless coverage holes at your house, a Wifi network extender also know as a wireless Booster may be the best solution to boost your Wi-Fi signal to cover any coverage holes.

The Wifi network extender picks up the existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the Wifi signal to extend it’s coverage.

Position the wireless network extender near the position where your Wifi signal from your SurfAnyTime broadband router is becoming weaker.

Position it near where your wireless signal is dropping down to less than 2 bars. Walk around your home with a mobile phone to find where this is.

When was the last time you upgraded the SurfAnyTime broadband router?

The SurfAnyTime and broadband infrastructure in general are constantly updated to provide new features and improve reliability as technology evolves.  Always ensure that your SurfAnyTime broadband internet router is running on the latest software.

Most SurfAnyTime broadband routers will allow you to carry out the software upgrade by simply logging into the SurfAnyTime broadband router and simply clicking on a button to start the upgrade.

If you can’t do this, get in touch with SurfAnyTime and they will be able to do this for you or guide you through performing the upgrade yourself.

In addition to upgrading the software, if you have had router for a long period, it is worth talking to SurfAnyTime to ask for a hardware upgrade.

Is the fault external to your home (at the exchange)?

This is probably the most likely reason for SurfAnyTime broadband performance issue in your area and it’s more common with broadband connections that are delivered using phone lines.

If you are not sure if this is relevant in your case, contact SurfAnyTime who should be able to conduct the relevant line tests to see if there is a problem on the SurfAnyTime internet connection.

Is the performance issue because of SurfAnyTime Internet congestion?

If you are finding that the SurfAnyTime broadband connection speed in your area is slow during certain times i.e. weekends or during the evening, then it may be due to congestion during peak hours.

You should contact SurfAnyTime to check your minimum speed.

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Test your SurfAnyTime broadband connection

After the fault has been fixed either by yourself or SurfAnyTime, retest your internet connection using  at least 2 independant Speedtests to ensure the issue is resolved: