TalkTalk Internet Speed Checker and troubleshooting
TalkTalk broadband Speed Checker
Click on the “Go” button on the Ookla Speed Checker to see the broadband speed of your TalkTalk internet connection.
Details on how to fix problems with your TalkTalk broadband can be found below.
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How to troubleshoot TalkTalk broadband speed problems
Before you start troubleshooting the performance of your TalkTalk internet connection, we recommend that you run a TalkTalk Internet Speedtest to measure your current internet speed.
You may also want to find out the minimum download speed that you are paying for from TalkTalk.
You can find this info by checking a TalkTalk broadband bill, your TalkTalk contract or by contacting TalkTalk.
Potential causes of TalkTalk’s slow internet performance
Is it the TalkTalk broadband that is running slow or could it be your device (PC/laptop/phone)?
You need to check the number of applications are currently running on your device.
The performance problem may be due to the over-utilisation of your system resources i.e RAM/CPU Processor and not an issue with TalkTalk’s internet connection.
If you are on a laptop then you may use the task manager to check your Processor and Memory usage.
On any other device, you should try rebooting the device which hopefully will terminate all programs that may have been hogging system resources.
Run the TalkTalk Speedtest on your computer and your mobile to see how the results compare between the two devices.
This should hopefully give you more info to help determine if the problem lies with your device or the TalkTalk internet connection.
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Is the wireless the issue?
The root cause of the performance problem could be your Wifi and not the TalkTalk broadband connection.
You can rule out the Wifi by simply connecting your PC directly to the TalkTalk broadband router using an ethernet cable and then run the TalkTalk Speedtest again.
If the result is better when you’re connected via an ethernet cable, this shows that the issue could be with your wireless.
A number of things to investigate:
- Are the WiFi channels that you’re using for your wireless network (SSID) overlapping with your neighbours?
- Is your wireless network signal from the broadband router obstructed?
- Does the speed improve when you’re standing right infront of the TalkTalk wireless router?
Who is connected to my Wi-Fi network?
Have you checked that your wireless network password has not been compromised? Do you have an open Wi-Fi network? How strong is your Wifi network password? It could be time to update it.
Others could be on your Wifi network and using up all your TalkTalk speed by downloading, uploading or even streaming music or video on your TalkTalk broadband connection! Worse still, they may be carrying out illegal activities on your TalkTalk broadband connection.
Here are three applications to use to scan your wireless network to see who is connected:
- Microsoft Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wifi network scanning application WiFi Analyzer
The above applications will scan your Wi-Fi network and show you a list of the devices connected.
Do I need a Wi-Fi network booster for my TalkTalk broadband?
You may find that you have Wi-Fi coverage gaps in your property, a wireless extender aka a Wi-Fi Booster may be the best solution to increase your Wi-Fi signal to cover any coverage gaps.
The Wifi extender simply picks up the existing wireless network signal just as it is becoming weaker and re-transmits the wireless signal to increase it’s reach.
Position the wireless network booster/extender where your Wifi network signal from your TalkTalk broadband router is becoming weaker.
Place it approximately where your Wifi network signal drops down to less than two bars. Walk around your home with a tablet to find where this is.
When did you last upgrade the TalkTalk internet router?
The TalkTalk and broadband infrastructure, in general, are constantly updated to support new features and improve performance as technology evolves. Ensure that your TalkTalk internet router is running the latest software.
Most TalkTalk broadband routers will allow you to carry out the software update by simply logging on the TalkTalk broadband router and simply clicking on a button to perform the update.
If you cannot do this, contact TalkTalk and they will be able to do this for you or alternatively, guide you through performing the upgrade yourself.
In addition to upgrading the software, if you have had hardware for a long period, it is worth talking to TalkTalk to request for a router upgrade.
Is the root cause of the issue external to your home (at the exchange)?
This is probably the most common reason for TalkTalk broadband performance issues in your area and it’s more common with internet broadband connections that are delivered via copper phone lines.
If you’re unsure if this is applicable to you, contact TalkTalk who should be able to run the relevant connection checks to check if there is a problem on the TalkTalk broadband connection.
Is the issue due to TalkTalk broadband congestion?
If you are finding that the TalkTalk internet connection speed in your area is slows down during certain times e.g weekends or evenings, it may be because of congestion during peak hours.
You should contact TalkTalk to check your guaranteed speed.
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Test your TalkTalk broadband connection
After the issue has been fixed either by yourself or TalkTalk, retest the internet connection using at least 2 independent Speedtests to ensure the problem is fixed: