TalkTalk Broadband Speedtest and troubleshooting
TalkTalk broadband Speed test
Simply click on the “Go” button on the Ookla Speed Check to test the broadband speed of your TalkTalk internet connection.
Details on how to fix problems with your TalkTalk internet connection are in the sections below the speed test widget.
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Troubleshooting TalkTalk internet performance problems
Before you start troubleshooting the speed of your TalkTalk broadband connection, we suggest that you perform a TalkTalk Broadband Speedtest to measure your current broadband speed.
You may also want to find out the minimum download speed you have subscribed to from TalkTalk.
You can find this info by checking your TalkTalk broadband bill, your TalkTalk contract or by contacting TalkTalk.
Probable causes of TalkTalk’s slow broadband speed
Is it the TalkTalk internet connection that is running slow or could it be your device (laptop/smartphone/PC)?
You may need to consider the number of apps are currently running on your device.
The speed issue could be due to the over-utilization of your device’s resources i.e RAM/memory/CPU and not an issue with TalkTalk’s broadband connection.
If you are on a PC then you can use the task manager to see your Processor and RAM usage.
On other device, you could try rebooting the device which should hopefully terminate all programs that may have been hogging your systems resources.
Re-run the TalkTalk Speed checker on your PC and your phone to check how the results compare between the two devices.
Hopefully this should provide you with some information to work with in terms of whether the issue lies with your PC/Smartphone or the TalkTalk internet connection.
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Is the wireless the cause of the slowness?
The root cause of the performance issue may be your wireless network and not the TalkTalk internet connection.
You could rule out the Wifi by connecting your computer directly to the TalkTalk broadband router with an ethernet cable and then run the TalkTalk Speed test again.
If the speed improves when you are connected by an ethernet cable, this proves that the problem could be with your internal wireless network.
A few other things to check:
- Are the WiFi channels that you’re using for your Wifi network (SSID) overlapping with the neighbors?
- Is your Wifi network signal from the internet router obstructed?
- Does your performance improve when you’re stood right in-front of the TalkTalk wireless router?
Exactly who’s connected to my Wi-Fi network?
Have you checked that your Wi-Fi network password has not been compromised? Do you have an open Wifi network? How strong is your wireless network password? It may be time to update it.
Others could be using your wireless network and using up all the TalkTalk bandwidth by downloading, uploading or even streaming music or videos over your TalkTalk broadband connection! Worse still, they may be conducting illegal activities on your TalkTalk broadband connection.
Here are 3 apps that you can use to scan your Wi-Fi network to check who is connected:
- Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- Wireless scanning tool WiFi Analyzer
The above applications scan your wireless network and display a list of the everything on your wifi.
Should I get a Wifi network booster for my TalkTalk broadband?
You may discover that there are Wi-Fi black spots in your property, a wireless extender aka a wireless Booster may be the best solution to increase your Wi-Fi signal to cover any black holes.
The wireless booster picks up your existing wireless network signal just as it is becoming weaker and re-transmits the Wifi network signal to increase it’s reach.
Position the wireless booster near the position where your wireless network signal from your TalkTalk internet router is starting to become weaker.
Place it approximately where your wireless signal drops down to less than 2 signal bars. Walk around your home with a tablet to determine where this is.
When was the last time you upgraded the TalkTalk broadband router?
The TalkTalk and broadband infrastructure, in general, are frequently updated to provide new features and improve performance as technology evolves. Always ensure that your TalkTalk broadband internet router is running the most up-to-date software.
Most TalkTalk internet routers will allow you to carry out the software upgrade by simply logging into the TalkTalk broadband router and simply clicking a button to perform the upgrade.
If you cannot do this, get in touch with TalkTalk and they will be able to do this for you or alternatively, guide you through the process.
In addition to updating the software, if you have had hardware for a long time, it may be worth speaking to TalkTalk to request for a router upgrade.
Is the issue outside your property (at the exchange)?
This is probably the most common reason for TalkTalk broadband performance problems in your area and is more common for internet broadband connections that are delivered through copper phone lines.
If you are unsure if this is relevant in your case, contact TalkTalk who will be able to conduct the relevant connection checks to see if there is a issue on the TalkTalk broadband line.
Is the issue because of TalkTalk broadband congestion?
If you are finding that the TalkTalk broadband connection speed in your area is slow during certain periods e.g over weekends and during the evening, then it may be due to congestion during peak hours.
You should speak to TalkTalk to find out your guaranteed speed.
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Re-testing your TalkTalk internet connection
After the issue has been fixed either by yourself or TalkTalk, retest the broadband connection using at least 2 independent Speedtests to ensure the issue is fixed: