The Cloud Internet Speed test and troubleshooting

 The Cloud internet Speed test

Simply click on the “Go” button below on the Ookla Speed Test to confirm the speed of your The Cloud internet connection.

Details on how to fix problems with your The Cloud broadband can be found below the speed test widget.

Unhappy with Your The Cloud internet service?

Check out this list of alternatives to The Cloud Broadband. These are the Cheapest broadband offers available this week.

Prices may change during contract term.

Provider
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Package Details
click to sort
Shell Energy Fast Broadband

Shell Energy Fast Broadband
11Mb Avg. Download Speed
12 Month contract · £0 Set-up fee
£19.99 per month

View Deal
£19.99,shell,bb,t1,openr,ldn,pr1,stdb,all,12m,promo,2023,primo
NOW Brilliant Broadband

NOW Brilliant Broadband
11Mb Avg. Download Speed
12 Month contract · £0 Set-up fee
£20 £28.50 per month
£0 activation fee.

View Deal
£20 £28.50,nowb,bb,promo,primo,t1,openr,ldn,ncb,stdb,all,12m,ytbnt,pr1,
Onestream Fibre 80 Broadband Deal

Onestream Supreme Full Fibre 80 Broadband
67Mb Avg. Download Speed
12 Month contract · £0 Set-up fee
£20 £40.95 per month
Offer ends 8 Mar.

View Deal
£20 £40.95,ones,bb,t3,t7,openr,pr1,sfb,all,12m,promo,primo,yttopx,sba,npl
NOW Super Fibre Broadband

NOW Super Fibre Broadband
63Mb Avg. Download Speed
12 Month contract · £0 Set-up fee
£23 £38.50 per month
£0 activation fee. Offer ends 7 Mar.

View Deal
£23 £38.50,nowb,bb,promo,bsc,t3,t7,openr,ldn,ncb,sfb,primo,t6a,all,12m,ytbnt,pr1,
NOW Full Fibre 100Mb Broadband Deal

NOW Full Fibre 100 Broadband
100Mb Avg. Download Speed
18 Month contract · £10 Set-up fee
£24 £44 per month
Offer ends 7 Mar.

View Deal
£24 £44,nowb,bb,promo,bsc,npl,t4,t7,openr,ldn,sfb,primo,t6a,all,18m,yttopx,pr1,
Shell Energy Superfast Fibre Broadband

Shell Energy Superfast Fibre Broadband
38Mb Avg. Download Speed
12 Month contract · £0 Set-up fee
£24.99 per month
No activation fee.

View Deal
£24.99,shell,bb,t2,t7,openr,ldn,pr1,sfb,t6a,primo,promo,all,12m,2023
Vodafone Superfast 2 Broadband

Vodafone Full Fibre 2 Broadband
73Mb Avg. Download Speed
24 Month contract · £0 Set-up fee
£25 per month
Free Setup for a limited period. Offer ends 7 Mar.

View Deal
£25,voda,bb,bsc,t3,t7,openr,ldn,promo,sfb,primo,all,24m,pr1,
Sky Superfast Broadband

Sky Superfast Broadband
61Mb Avg. Download Speed
18 Month contract · £0 £19.95 Set-up fee
£27 £39.50 per month
Free Setup for a limited period. Offer ends 7 Mar.

View Deal
£27 £39.50,skyb,bb,bsc,promo,primo,t3,t7,openr,ldn,sfb,all,18m,skyvsbt,pr2,
Virgin Media M250 Fibre Broadband Only

Virgin Media M250 Fibre Broadband Only
264Mb Avg. Download Speed
18 Month contract · £0 £35 Set-up fee
£27 per month
Includes £75 bill credit + Free Setup for a limited period. Offer ends 7th Mar.

View Deal
£27,vmedia,bb,npl,t4,t7,sfb,all,18m,primo,promo,onlyb,ldn,pr2,
Vodafone Superfast 100 Broadband

Vodafone Full Fibre 100 Broadband
100Mb Avg. Download Speed
24 Month contract · £0 Set-up fee
£27 per month
Free Setup for a limited period. Offer ends 7 Mar.

View Deal
£27,voda,bb,promo,t4,t7,openr,ldn,sfb,primo,all,24m,top-10,sba,pr2,
Onestream Fibre 115 Broadband Deal

Onestream Supreme Full Fibre 115 Broadband
100Mb Avg. Download Speed
12 Month contract · £0 Set-up fee
£27.45 £45.95 per month
Offer ends 8 Mar.

View Deal
£27.45 £45.95,ones,bb,bsc,t4,t7,openr,pr2,sfb,all,12m,promo,primo,npl
Sky Ultrafast Broadband

Sky Ultrafast Broadband
145Mb Avg. Download Speed
18 Month contract · £0 £19.95 Set-up fee
£28 £43 per month
Free Setup for a limited period. Offer ends 7 Mar.

View Deal
£28 £43,skyb,bb,t4,t7,promo,primo,openr,ldn,pr2,sfb,all,18m,skyvsbt,top-10
Virgin Media M50 Fibre Broadband + Phone

Virgin Media M50 Fibre Broadband + Home Phone
54Mb Avg. Download Speed
18 Month contract · £0 £35 Set-up fee
£28 £56 per month
Free Setup for a limited period. Offer ends 8 Mar.

View Deal
£28 £56,vmedia,bb,promo,npl,bsc,t2,t7,primo,pr2,sfb,all,18m,ldn
Vodafone Ultrafast 200 Broadband

Vodafone Full Fibre 200 Broadband
200Mb Avg. Download Speed
24 Month contract · £0 Set-up fee
£28 per month
Free Setup for a limited period.

View Deal
£28,voda,bb,bsc,t4,t7,primo,openr,ldn,sfb,all,24m,promo,top-10,npl,pr2,
Shell Energy Superfast Fibre Plus Broadband

Shell Energy Superfast Fibre Plus Broadband
67Mb Avg. Download Speed
12 Month contract · £0 Set-up fee
£28.99 per month
No activation fee.

View Deal
£28.99,shell,bb,promo,bsc,t3,t7,openr,ldn,pr2,sfb,primo,all,12m,2023
Virgin Media M125 Fibre Broadband Only

Virgin Media M125 Fibre Broadband Only
132Mb Avg. Download Speed
18 Month contract · £0 £35 Set-up fee
£29 per month
Free Setup for a limited period.

View Deal
£29,vmedia,bb,npl,t4,t7,sfb,all,18m,primo,promo,onlyb,ldn,top-10,yttopx,pr2,
BT Fibre 1 Broadband

BT Fibre 1 Broadband
50Mb Avg. Download Speed
24 Month contract · £0 Set-up fee
£29.99 per month
£50 Reward Card + Free Setup.

View Deal
£29.99,btb,bb,bsc,t2,t7,primo,openr,ldn,sfb,all,24m,promo,skyvsbt,pr2,
Shell Energy Full Fibre 100 Broadband

Shell Energy Full Fibre 100 Broadband
109Mb Avg. Download Speed
12 Month contract · £0 Set-up fee
£29.99 per month
No activation fee.

View Deal
£29.99,shell,bb,promo,bsc,t4,t7,openr,ldn,pr2,sfb,primo,all,12m,2023,top-10,npl
Sky Superfast 100Mb Broadband

Sky Fibre 100 Broadband
100Mb Avg. Download Speed
18 Month contract · £0 £19.95 Set-up fee
£30 £43 per month
Free Setup for a limited period.

View Deal
£30 £43,skyb,bb,bsc,promo,primo,t4,t7,openr,ldn,sfb,all,npl,18m,skyvsbt,pr2,
Onestream Fibre 200 Broadband Deal

Onestream Supreme Full Fibre 220 Broadband
200Mb Avg. Download Speed
12 Month contract · £0 Set-up fee
£30.95 £49.95 per month
Offer ends 8 Mar.

View Deal
£30.95 £49.95,ones,bb,bsc,t4,t7,openr,pr2,sfb,all,12m,promo,primo,npl
BT Fibre 2 Broadband

BT Fibre 2 Broadband
67Mb Avg. Download Speed
24 Month contract · £0 Set-up fee
£30.99 per month
£50 Reward Card + Free Setup. Offer ends 14 Mar.

View Deal
£30.99,btb,bb,t3,t7,openr,ldn,sfb,promo,primo,all,24m,skyvsbt,pr2,
Plusnet Full Fibre 145 Broadband

Plusnet Full Fibre 145 Broadband
145Mb Avg. Download Speed
24 Month contract · £0 Set-up fee
£30.99 per month
Free Setup. Offer 20 Mar.

View Deal
£30.99,pnet,bb,t4,t7,primo,openr,ldn,sfb,npl,all,24m,promo,top-10,yttopx,pr2
Vodafone Pro Gigafast 900 Broadband

Vodafone Full Fibre 900 Broadband
900Mb Avg. Download Speed
24 Month contract · £0 Set-up fee
£31 per month
Lowest price ever. Offer ends 7 Mar.

View Deal
£31,voda,bb,npl,bsc,t5,t7,promo,openr,ldn,ufb,primo,all,24m,yttopx,pr2,
Virgin Media M250 Volt Fibre Broadband + Phone + O2 simcard

Virgin Media M250 Fibre Broadband + Home Phone & O2 SIM
264Mb Avg. Download Speed
24 Month contract · £0 £35 Set-up fee
£31.99 per month
Free Setup for a limited period. Offer ends 8 Mar.

View Deal
£31.99,vmedia,bb,promo,t4,t7,sfb,primo,all,18m,sim,ldn,npl,pr2,
Sky Ultrafast Plus Broadband

Sky Ultrafast+ Broadband
500Mb Avg. Download Speed
18 Month contract · £0 £19.95 Set-up fee
£33 £53 per month
Free Setup for a limited period. Offer ends 7 Mar.

View Deal
£33 £53,skyb,bb,bsc,t5,t7,openr,ldn,primo,pr2,ufb,all,18m,yttopx,promo,skyvsbt
Virgin Media M500 Fibre Broadband Only

Virgin Media M500 Fibre Broadband Only
516Mb Avg. Download Speed
18 Month contract · £0 £35 Set-up fee
£33 per month
Free Setup for a limited period. Offer ends 8 Mar.

View Deal
£33,vmedia,bb,npl,bsc,t5,t7,ufb,promo,primo,all,18m,onlyb,ldn,pr2,
Virgin Media M350 Fibre Broadband Only

Virgin Media M350 Fibre Broadband Only
362Mb Avg. Download Speed
18 Month contract · £0 £35 Set-up fee
£33 per month

View Deal
£33,vmedia,bb,npl,t5,t7ufb,all,18m,primo,promo,onlyb,ldn,pr2,
Onestream Fibre 500 Broadband Deal

Onestream Supreme Full Fibre 550 Broadband
500Mb Avg. Download Speed
12 Month contract · £0 Set-up fee
£33.95 £54.95 per month
Offer ends 8 Mar.

View Deal
£33.95 £54.95,ones,bb,bsc,t5,t7,openr,pr2,sfb,all,12m,promo,primo,npl
Virgin Media M125 Fibre Broadband + Phone

Virgin Media M125 Fibre Broadband + Home Phone
132Mb Avg. Download Speed
18 Month contract · £0 £35 Set-up fee
£34 £62 per month
Free Setup for a limited period. Offer ends 8 Mar.

View Deal
£34 £62,vmedia,bb,promo,npl,bsc,t4,t7,primo,pr2,sfb,all,18m,ldn,
Onestream Fibre 900 Broadband Deal

Onestream Hyperstream Full Fibre 1000 Broadband
900Mb Avg. Download Speed
12 Month contract · £0 Set-up fee
£34.95 £59.95 per month
Offer ends 8 Mar.

View Deal
£34.95 £59.95,ones,bb,bsc,t5,t7,openr,pr2,sfb,all,12m,promo,primo,yttopx,npl

Prices may change during contract term.

Provider
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Package
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Speed
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Contract
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Monthly
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NOW Brilliant Broadband

NOW Brilliant Broadband
£0 Set-up fee
£0 activation fee.

11Mb12£20 £28.50 View Deal nowb,bb,promo,primo,t1,openr,ldn,ncb,stdb,all,12m,ytbnt,pr1,
NOW Super Fibre Broadband

NOW Super Fibre Broadband
£0 Set-up fee
£0 activation fee. Offer ends 7 Mar.

63Mb12£23 £38.50 View Deal nowb,bb,promo,bsc,t3,t7,openr,ldn,ncb,sfb,primo,t6a,all,12m,ytbnt,pr1,
NOW Full Fibre 100Mb Broadband Deal

NOW Full Fibre 100 Broadband
£10 Set-up fee
Offer ends 7 Mar.

100Mb18£24 £44 View Deal nowb,bb,promo,bsc,npl,t4,t7,openr,ldn,sfb,primo,t6a,all,18m,yttopx,pr1,
Sky Superfast Broadband

Sky Superfast Broadband
£0 £19.95 Set-up fee
Free Setup for a limited period. Offer ends 7 Mar.

61Mb18£27 £39.50 View Deal skyb,bb,bsc,promo,primo,t3,t7,openr,ldn,sfb,all,18m,skyvsbt,pr2,
Sky Superfast 100Mb Broadband

Sky Fibre 100 Broadband
£0 £19.95 Set-up fee
Free Setup for a limited period.

100Mb18£30 £43 View Deal skyb,bb,bsc,promo,primo,t4,t7,openr,ldn,sfb,all,npl,18m,skyvsbt,pr2,
Sky Ultrafast Broadband

Sky Ultrafast Broadband
£0 £19.95 Set-up fee
Free Setup for a limited period. Offer ends 7 Mar.

145Mb18£28 £43 View Deal skyb,bb,t4,t7,promo,primo,openr,ldn,pr2,sfb,all,18m,skyvsbt,top-10
Sky Ultrafast Plus Broadband

Sky Ultrafast+ Broadband
£0 £19.95 Set-up fee
Free Setup for a limited period. Offer ends 7 Mar.

500Mb18£33 £53 View Deal skyb,bb,bsc,t5,t7,openr,ldn,primo,pr2,ufb,all,18m,yttopx,promo,skyvsbt
Sky Gigafast Broadband

Sky Gigafast Broadband
£0 £19.95 Set-up fee
Free Setup for a limited period. Offer ends 7 Mar.

900Mb18£43 £63 View Deal skyb,bb,bsc,promo,primo,t5,t7,openr,ldn,pr3,ufb,all,18m,skyvsbt
BT Fibre 1 Broadband

BT Fibre 1 Broadband
£0 Set-up fee
£50 Reward Card + Free Setup.

50Mb24£29.99 View Deal btb,bb,bsc,t2,t7,primo,openr,ldn,sfb,all,24m,promo,skyvsbt,pr2,
BT Fibre 2 Broadband

BT Fibre 2 Broadband
£0 Set-up fee
£50 Reward Card + Free Setup. Offer ends 14 Mar.

67Mb24£30.99 View Deal btb,bb,t3,t7,openr,ldn,sfb,promo,primo,all,24m,skyvsbt,pr2,
BT Full Fibre 100 Broadband

BT Full Fibre 100 Broadband
£20 Set-up fee
£50 Reward Card.

150Mb24£38.99 View Deal btb,bb,npl,t4,t7,primo,openr,ldn,sfb,promo,all,24m,yttopx,skyvsbt,pr2
BT Full Fibre 300 Broadband

BT Full Fibre 300 Broadband
£0 Set-up fee
£50 Reward Card + Free Setup. Offer ends 28 Mar.

300Mb24£34.99 View Deal btb,bb,npl,t4,t7,primo,openr,ldn,sfb,promo,all,24m,yttopx,skyvsbt,pr2
BT Full Fibre 500 Broadband

BT Full Fibre 500 Broadband
£20 Set-up fee
£50 Reward Card. Offer ends 28 Mar.

500Mb24£49.99 View Deal btb,bb,npl,bsc,t5,t7,openr,ldn,ufb,all,primo,24m,promo,skyvsbt,pr2,
BT Full Fibre 900 Broadband

BT Full Fibre 900 Broadband
£20 Set-up fee
£50 Reward Card. Offer ends 28 Mar.

900Mb24£59.99 View Deal btb,bb,promo,npl,t5,t7,primo,openr,ldn,ufb,all,24m,skyvsbt,pr3,
Virgin Media M50 Fibre Broadband Only

Virgin Media M50 Fibre Broadband Only
£80 Set-up fee

54Mb1£43 View Deal vmedia,bb,npl,t2,t7,sfb,all,ncb,primo,promo,onlyb,ldn,pr3,
Virgin Media M125 Fibre Broadband Only

Virgin Media M125 Fibre Broadband Only
£80 Set-up fee

132Mb1£49 View Deal vmedia,bb,npl,t4,t7,sfb,all,ncb,primo,promo,onlyb,ldn,pr3,
Virgin Media M250 Fibre Broadband Only

Virgin Media M250 Fibre Broadband Only
£80 Set-up fee

264Mb1£55 View Deal vmedia,bb,npl,t4,t7,sfb,all,ncb,primo,promo,onlyb,ldn,pr3,
Virgin Media M50 Fibre Broadband + Phone

Virgin Media M50 Fibre Broadband + Home Phone
£80 Set-up fee

54Mb1£51 View Deal vmedia,bb,promo,npl,bsc,t2,t7,primo,ncb,sfb,all,ncb,pr3,ldn
Virgin Media M125 Fibre Broadband + Phone

Virgin Media M125 Fibre Broadband + Home Phone
£80 Set-up fee

132Mb1£57 View Deal vmedia,bb,promo,npl,bsc,t4,t7,primo,ncb,sfb,all,ncb,pr3,ldn
Virgin Media M250 Fibre Broadband  + Phone

Virgin Media M250 Fibre Broadband + Home Phone
£80 Set-up fee

264Mb1£63 View Deal vmedia,bb,npl,bsc,t4,t7,primo,ncb,sfb,promo,all,ncb,pr4,ldn
Virgin Media M350 Fibre Broadband  + Phone

Virgin Media M350 Fibre Broadband + Home Phone
£80 Set-up fee

362Mb1£69 View Deal vmedia,bb,npl,bsc,t4,t7,primo,ncb,ufb,promo,all,ncb,pr4,ldn
Virgin Media M125 Fibre Broadband Only

Virgin Media M125 Fibre Broadband Only
£0 £35 Set-up fee
Free Setup for a limited period.

132Mb18£29 View Deal vmedia,bb,npl,t4,t7,sfb,all,18m,primo,promo,onlyb,ldn,top-10,yttopx,pr2,
Virgin Media M250 Fibre Broadband Only

Virgin Media M250 Fibre Broadband Only
£0 £35 Set-up fee
Includes £75 bill credit + Free Setup for a limited period. Offer ends 7th Mar.

264Mb18£27 View Deal vmedia,bb,npl,t4,t7,sfb,all,18m,primo,promo,onlyb,ldn,pr2,
Virgin Media M350 Fibre Broadband Only

Virgin Media M350 Fibre Broadband Only
£0 £35 Set-up fee

362Mb18£33 View Deal vmedia,bb,npl,t5,t7ufb,all,18m,primo,promo,onlyb,ldn,pr2,
Virgin Media M500 Fibre Broadband Only

Virgin Media M500 Fibre Broadband Only
£0 £35 Set-up fee
Free Setup for a limited period. Offer ends 8 Mar.

516Mb18£33 View Deal vmedia,bb,npl,bsc,t5,t7,ufb,promo,primo,all,18m,onlyb,ldn,pr2,
Virgin Media Gig1 Broadband Only

Virgin Media Gig1 Fibre Broadband Only
£0 £35 Set-up fee
Free Setup for a limited period.

1130Mb18£39 View Deal vmedia,bb,promo,primo,npl,t5,t7,ufb,all,18m,onlyb,ldn,pr2,
Virgin Media M50 Fibre Broadband + Phone

Virgin Media M50 Fibre Broadband + Home Phone
£0 £35 Set-up fee
Free Setup for a limited period. Offer ends 8 Mar.

54Mb18£28 £56 View Deal vmedia,bb,promo,npl,bsc,t2,t7,primo,pr2,sfb,all,18m,ldn
Virgin Media M125 Fibre Broadband + Phone

Virgin Media M125 Fibre Broadband + Home Phone
£0 £35 Set-up fee
Free Setup for a limited period. Offer ends 8 Mar.

132Mb18£34 £62 View Deal vmedia,bb,promo,npl,bsc,t4,t7,primo,pr2,sfb,all,18m,ldn,
Virgin Media M250 Fibre Broadband  + Phone

Virgin Media M250 Fibre Broadband + Home Phone
£0 £35 Set-up fee
Free Setup for a limited period. Offer ends 8 Mar.

264Mb18£40 £68 View Deal vmedia,bb,npl,bsc,t4,t7,primo,pr2,sfb,promo,all,18m,ldn,
Virgin Media M350 Fibre Broadband  + Phone

Virgin Media M350 Fibre Broadband + Home Phone
£0 £35 Set-up fee
Free Setup for a limited period. Offer ends 8 Mar.

362Mb18£46 £74 View Deal vmedia,bb,npl,bsc,t4,t7,primo,pr3,ufb,promo,all,18m,ldn
Virgin Media M500 Fibre Broadband  + Phone

Virgin Media M500 Fibre Broadband + Home Phone
£0 £35 Set-up fee
Free Setup for a limited period. Offer ends 8 Mar.

516Mb18£52 £80 View Deal vmedia,bb,npl,bsc,t4,t7,primo,pr3,ufb,promo,all,18m,ldn
Virgin Media Gig1 Fibre Broadband + Phone

Virgin Media Gig1 Fibre Broadband + Home Phone
£0 £35 Set-up fee
Free Setup for a limited period. Offer ends 8 Mar.

1130Mb18£58 £86 View Deal vmedia,bb,promo,t5,t7,pr3,ufb,primo,all,18m,ldn,npl
Virgin Media M250 Volt Fibre Broadband + Phone + O2 simcard

Virgin Media M250 Fibre Broadband + Home Phone & O2 SIM
£0 £35 Set-up fee
Free Setup for a limited period. Offer ends 8 Mar.

264Mb24£31.99 View Deal vmedia,bb,promo,t4,t7,sfb,primo,all,18m,sim,ldn,npl,pr2,
Virgin Media M350 Volt Fibre Broadband + Phone + O2 simcard

Virgin Media M350 Fibre Broadband + Home Phone & O2 SIM
£0 £35 Set-up fee
Free Setup for a limited period. Offer ends 8 Mar.

362Mb24£37.99 View Deal vmedia,bb,promo,t5,t7,ufb,primo,all,18m,sim,ldn,npl,pr2,
Virgin Media M500 Volt Fibre Broadband + Phone + O2 simcard

Virgin Media M500 Fibre Broadband + Home Phone & O2 SIM
£0 £35 Set-up fee
Free Setup for a limited period. Offer ends 8 Mar.

516Mb24£43.99 View Deal vmedia,bb,promo,t5,t7,pr3,ufb,primo,all,18m,sim,ldn,npl
Virgin Media 1gb Volt Fibre Broadband + Phone + O2 simcard

Virgin Media Gig1 Fibre Broadband + Home Phone & O2 SIM
£0 £35 Set-up fee
Free Setup for a limited period. Offer ends 8 Mar.

54Mb24£49.99 View Deal vmedia,bb,npl,t5,t7,pr4,sfb,all,18m,primo,promo,onlyb,ldn
Plusnet Full Fibre 145 Broadband

Plusnet Full Fibre 145 Broadband
£0 Set-up fee
Free Setup. Offer 20 Mar.

145Mb24£30.99 View Deal pnet,bb,t4,t7,primo,openr,ldn,sfb,npl,all,24m,promo,top-10,yttopx,pr2
Plusnet Full Fibre 300 Broadband

Plusnet Full Fibre 300 Broadband
£0 Set-up fee
Free Setup. Offer 6 Mar.

300Mb24£35.99 View Deal pnet,bb,promo,t5,t7,primo,openr,ldn,sfb,npl,all,24m,pr2
Plusnet Full Fibre 500 Broadband

Plusnet Full Fibre 500 Broadband
£0 Set-up fee
Free Setup. Offer 20 Mar.

500Mb24£40.99 View Deal pnet,bb,promo,t5,t7,primo,openr,ldn,sfb,npl,all,24m,pr2,
Plusnet Full Fibre 900 Broadband

Plusnet Full Fibre 900 Broadband
£0 Set-up fee
Free Setup. Offer 20 Mar.

900Mb24£50.99 View Deal pnet,bb,promo,t5,t7,primo,openr,ldn,sfb,npl,all,24m,pr3,
Shell Energy Fast Broadband

Shell Energy Fast Broadband
£0 Set-up fee

11Mb12£19.99 View Deal shell,bb,t1,openr,ldn,pr1,stdb,all,12m,promo,2023,primo
Shell Energy Superfast Fibre Broadband

Shell Energy Superfast Fibre Broadband
£0 Set-up fee
No activation fee.

38Mb12£24.99 View Deal shell,bb,t2,t7,openr,ldn,pr1,sfb,t6a,primo,promo,all,12m,2023
Shell Energy Superfast Fibre Plus Broadband

Shell Energy Superfast Fibre Plus Broadband
£0 Set-up fee
No activation fee.

67Mb12£28.99 View Deal shell,bb,promo,bsc,t3,t7,openr,ldn,pr2,sfb,primo,all,12m,2023
Shell Energy Full Fibre 100 Broadband

Shell Energy Full Fibre 100 Broadband
£0 Set-up fee
No activation fee.

109Mb12£29.99 View Deal shell,bb,promo,bsc,t4,t7,openr,ldn,pr2,sfb,primo,all,12m,2023,top-10,npl
Shell Energy Full Fibre 200 Broadband

Shell Energy Full Fibre 200 Broadband
£0 Set-up fee
No activation fee.

207Mb12£34.99 View Deal shell,bb,promo,bsc,t4,t7,openr,ldn,pr2,sfb,primo,all,12m,2023,npl
Shell Energy Full Fibre 300 Broadband

Shell Energy Full Fibre 300 Broadband
£0 Set-up fee
No activation fee.

311Mb12£40.99 View Deal shell,bb,promo,bsc,t5,t7,openr,ldn,sfb,primo,all,12m,2023,npl,pr2,
Shell Energy Full Fibre 500 Broadband

Shell Energy Full Fibre 500 Broadband
£0 Set-up fee
No activation fee.

525Mb12£44.99 View Deal shell,bb,promo,bsc,t5,t7,openr,ldn,sfb,primo,all,12m,2023,npl,pr3,
Shell Energy Full Fibre 900 Broadband

Shell Energy Full Fibre 900 Broadband
£0 Set-up fee
No activation fee.

944Mb12£49.99 View Deal shell,bb,promo,bsc,t5,t7,openr,ldn,sfb,primo,all,12m,2023,npl,pr3,
Vodafone Superfast 2 Broadband

Vodafone Full Fibre 2 Broadband
£0 Set-up fee
Free Setup for a limited period. Offer ends 7 Mar.

73Mb24£25 View Deal voda,bb,bsc,t3,t7,openr,ldn,promo,sfb,primo,all,24m,pr1,
Vodafone Superfast 100 Broadband

Vodafone Full Fibre 100 Broadband
£0 Set-up fee
Free Setup for a limited period. Offer ends 7 Mar.

100Mb24£27 View Deal voda,bb,promo,t4,t7,openr,ldn,sfb,primo,all,24m,top-10,sba,pr2,
Vodafone Ultrafast 200 Broadband

Vodafone Full Fibre 200 Broadband
£0 Set-up fee
Free Setup for a limited period.

200Mb24£28 View Deal voda,bb,bsc,t4,t7,primo,openr,ldn,sfb,all,24m,promo,top-10,npl,pr2,
Vodafone Ultrafast 500 Broadband

Vodafone Full Fibre 500 Broadband
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Vodafone Pro Gigafast 900 Broadband

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How to troubleshoot The Cloud internet performance problems

The Cloud Internet speed test - Slow broadband speed

Before you start troubleshooting the performance of your The Cloud broadband connection, we recommend that you run a The Cloud Internet Speed Test to benchmark your current broadband speed.

It is also a good idea find out the minimum download speed that you have subscribed to from The Cloud.

You can get this info by checking a The Cloud broadband bill, your The Cloud contract or by contacting The Cloud.

Potential causes of The Cloud’s slow broadband performance

Is it your The Cloud internet connection that is slow or could it be your device (laptop/smartphone/PC)?

You need to check how many apps are running on your device.

The speed problem could be due to over-utilization of your device’s resources e.g Memory/CPU Processor and as opposed to a problem with The Cloud’s broadband connection.

If you’re on a PC then you can use the task manager to see your Processor and Memory utilization.

On any other device, you could try rebooting the device which should hopefully kill all programs that may be using up system resources.

Re-run the The Cloud Speed checker on your PC and your mobile to see how the results compare between the two devices.

This should hopefully provide you with more information to work with in terms of whether the issue lies with your device or the The Cloud broadband connection.

Is the Wi-Fi network the issue?

The cause of the performance problem may be your internal Wifi network as opposed to the The Cloud broadband internet connection.

You could rule out the Wifi by connecting your computer directly into the The Cloud broadband router using a network cable and then run the The Cloud Speedtest again.

If the speed checker result improves when you are connected via a network cable, this indicates that the issue could be with your internal wireless network.

Possible things to check:

  • Are the Wireless channels that you are using for your Wifi network (SSID) overlapping with your neighbors?
  • Is your Wi-Fi network signal from the wireless router obstructed?
  • Does your performance improve when you’re stood right infront of the The Cloud wireless router?

Who is connected to my Wi-Fi network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured Wi-Fi network? How complex is your Wi-Fi network password? It may be time to update it.

Others could be on your Wi-Fi network and using up all your The Cloud speed by downloading, uploading or even streaming music or videos on your The Cloud broadband connection! Worse still, they may be conducting illegal activities using your The Cloud internet connection.

Here are 2 apps to use to scan your Wi-Fi network to check who is connected:

Both apps scan your Wi-Fi network and show you a list of the devices connected.

Do I need a Wi-Fi network booster for my The Cloud broadband?

You may discover that there are Wifi black spots in your house, a wireless network extender aka a Wifi Booster is the best solution to strengthen your Wi-Fi signal to cover any black holes.

The Wifi network extender picks up the existing wireless signal as it is starting to become weaker and re-transmits the Wifi signal to extend it’s coverage.

Position the Wifi booster/extender near the position where your Wifi signal from your The Cloud broadband router is becoming weaker.

Position it near where your Wi-Fi network signal is dropping down to less than two bars. Walk around your property with a mobile phone to determine where this is.

When did you last upgrade the The Cloud broadband router?

The The Cloud and broadband infrastructure, in general, are frequently upgraded to support new features and improve reliability as technology evolves.  Always ensure that your The Cloud internet router is running on the most up to date software.

The majority of The Cloud broadband routers allow you to carry out the software upgrade by simply logging on the The Cloud broadband router and simply clicking a button to perform the update.

If you can’t do this, get in touch with The Cloud and they will be able to do this for you or guide you through performing the upgrade yourself.

In addition to upgrading the software, if you have had the same router for a long period, it is worth speaking to The Cloud to ask for a hardware upgrade.

Is the root cause of the issue outside your property (at the exchange)?

This is probably the most common cause for The Cloud broadband performance issues in your area and is more common for internet broadband connections that are delivered using copper phone lines.

If you are not sure if this is relevant in your case, you should contact The Cloud who should be able to carry out the appropriate connection tests to see if there is a issue on the The Cloud broadband connection.

Is it because of The Cloud Internet congestion?

If you are finding that the The Cloud broadband connection speed in your area is slows down during certain periods e.g over weekends and evenings, then it may be due to congestion during peak hours.

You should speak to The Cloud to check your guaranteed speed.

Find Best Alternatives to The Cloud Broadband

 

Test your The Cloud internet connection

After the fault has been fixed either by yourself or The Cloud, re-test the broadband connection using  at least two independent Speedtests to ensure the problem is resolved:

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