The Cloud Broadband Speedtest and troubleshooting
The Cloud broadband Speed test
Click on the “Go” button on the Ookla Speed Check to test the broadband speed of your The Cloud broadband connection.
Information on how to troubleshoot issues with your The Cloud internet connection are in the sections below the Ookla Speed test widget.
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Troubleshooting The Cloud internet performance issues
Before you start troubleshooting the performance of your The Cloud broadband connection, we recommend that you perform a The Cloud Broadband Speedtest to measure your current internet speed.
It is a good idea to also find out the guaranteed minimum download speed you are paying for from The Cloud.
You can find this info by checking a The Cloud broadband bill, your The Cloud contract or by contacting The Cloud.
Potential causes of The Cloud’s slow broadband performance
Is it your The Cloud broadband that is running slow or is it your device (laptop/smartphone/PC)?
You may need to consider the number of apps are currently running on your device.
The performance issue could be due to the over-utilization of your system resources i.e RAM/CPU and as opposed to a problem with The Cloud’s broadband connection.
If you are on a laptop then you can use the task manager to see your Processor and RAM utilization.
On any other device, you should try rebooting the device which should hopefully kill all apps that may have been using up your systems resources.
Run the The Cloud Speed test on your computer and your mobile to see how the speedtest results compare between the 2 devices.
This should hopefully give you some info to help determine whether the problem is with your PC/Smartphone or the The Cloud broadband connection.
- What exactly does the The Cloud download and upload speed mean?
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Is the wireless the cause of the issue?
The root cause of the performance issue could be your Wifi network and not the The Cloud broadband connection.
You can rule out the wireless by simply connecting your PC directly to the The Cloud broadband router with an ethernet cable and run the The Cloud Speedtest again.
If the performance is better when you are connected using an ethernet cable, this suggests that the issue may be with your wireless.
A number of things to check:
- Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with the neighbors?
- Is your Wi-Fi network signal from the wireless router obstructed?
- Does the performance get better when you’re stood directly in-front of the The Cloud wireless router?
Who is connected to my Wifi network?
Have you checked that your Wifi network password has not been compromised? Do you have an un-secured wireless network? How strong is your Wifi network password? It may be time to update it.
Others could be using your Wifi network and eating up all the The Cloud bandwidth by downloading, uploading or even streaming music or video over your The Cloud internet connection! Worse still, they could be conducting illegal activities using your The Cloud internet connection.
There are three applications that you can potentially use to analyse your wireless network to see who’s connected:
- Microsoft users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- WiFi troubleshooting tool WiFi Analyzer
The above apps analyse your Wifi network and show you a list of the devices connected.
Should I get a wireless network booster for my The Cloud broadband?
If you find that there are wireless black holes at your home, a Wifi network extender aka a wireless Booster may be the best fix to boost your Wifi signal to cover any black spots.
The Wi-Fi network booster picks up your existing Wifi network signal as it is becoming weaker and re-transmits the Wifi network signal to increase it’s coverage.
Place the wireless booster near the position where your Wi-Fi network signal from your The Cloud broadband router is starting to become weaker.
Place it approximately where your wireless signal drops down to 2 bars. Walk around your property with a mobile phone to determine where this location is.
When was the last time you upgraded the The Cloud internet router?
The The Cloud and broadband infrastructure, in general, are frequently upgraded to provide new features and improve performance as technology evolves. Always ensure that your The Cloud broadband router is running the most up-to-date software.
The majority of The Cloud broadband routers will allow you to perform the software upgrade by logging on the The Cloud broadband router and simply clicking on a button to perform the upgrade.
If you cannot do this, get in touch with The Cloud and they will be able to do this for you or alternatively, guide you through performing the upgrade yourself.
In addition to updating the software, if you have had the same router for a long period, it is worth speaking to The Cloud to ask for a router upgrade.
Is the cause of the problem outside your property (at the exchange)?
This is probably the most common reason for The Cloud broadband performance issues in your home and is more common for internet broadband connections that are delivered using copper phone lines.
If you’re unsure if this is applicable to you, you should contact The Cloud who will be able to run the appropriate line checks to see if there is a fault on the The Cloud broadband line.
Is the issue because of The Cloud Internet congestion?
If you’re finding that the The Cloud broadband connection speed in your area is slow during certain times e.g over weekends or evenings, it may be due to congestion during peak hours.
You should contact The Cloud to check your minimum speed.
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Re-testing your The Cloud broadband connection
After the problem has been fixed either by yourself or The Cloud, re-test your broadband connection using at least 2 separate Speedtests to ensure the problem is resolved: