The Cloud Internet Speed test and troubleshooting
The Cloud broadband Speed test
Click on the “Go” button below on the Ookla Speed Test to confirm the internet speed of your The Cloud broadband connection.
Details on how to fix issues with your The Cloud broadband can be found below the Ookla Speed checker widget.
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How to troubleshoot The Cloud broadband speed issues
Before you begin troubleshooting the performance of your The Cloud internet connection, we suggest that you perform a The Cloud Broadband Speedtest to measure your current connection speed.
It is a good idea to also confirm the minimum download speed that you have subscribed to from The Cloud.
You can find this information by checking your The Cloud broadband bill, your The Cloud contract or by contacting The Cloud.
Possible causes of The Cloud’s slow internet speed
Is it your The Cloud internet connection that is running slow or could it be your device (PC/laptop/phone)?
You need to consider how many apps are running on your device.
The performance issue could be due to over-utilisation of your device’s resources e.g Memory/CPU Processor and not an issue with The Cloud’s broadband connection.
If you are on a computer then you may use the task manager to check your CPU and RAM utilisation.
On any other device, you should try restarting the device which hopefully should kill all apps that may be hogging your systems resources.
Run the The Cloud Speed test on your personal computer and your mobile phone to check how the speed test results differ between the 2 devices.
This should hopefully provide you with more information to work with in terms of whether the problem lies with your PC/Smartphone or the The Cloud internet connection.
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Is the Wi-Fi network the issue?
The cause of the performance issue could be your wireless as opposed to the The Cloud internet connection.
You could rule out the wireless network by connecting your computer directly into the The Cloud broadband router with a network cable and then run the The Cloud Speed test again.
If the speed checker result is better when you’re connected via an ethernet cable, this indicates that the issue may be with your Wifi.
Possible things to check:
- Are the WiFi channels that you’re using for your Wifi network network (SSID) overlapping with the neighbors?
- Is your wireless signal from the internet router obstructed?
- Does your performance improve when your are stood right infront of the The Cloud broadband router?
Who’s connected to my Wi-Fi network?
Have you checked that your Wifi network password has not been compromised? Do you have an un-secured Wifi network? How complex is your Wi-Fi network password? It could be time to update it.
Others could be using your Wi-Fi network and using up all the The Cloud speed by downloading, uploading or even streaming music or videos on your The Cloud internet connection! Worse still, they could be conducting illegal activities over your The Cloud internet connection.
There are three applications that you can potentially utlise to analyze your wireless network to see who is connected:
- Microsoft Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- Wireless troubleshooting application WiFi Analyzer
The above software analyse your Wi-Fi network and produce a list of the everything on your wifi.
Do I need a Wi-Fi network booster for my The Cloud broadband?
You may find that you have Wi-Fi coverage holes at your property, a Wifi network extender also known as a Wifi Booster may be the best solution to strengthen your wireless signal to cover any black holes.
The Wifi network extender picks up the existing Wifi network signal just as it is becoming weaker and re-transmits the wireless signal to increase it’s coverage.
Place the Wifi booster near the position where your wireless signal from your The Cloud broadband router is starting to become weaker.
Place it near where your wireless signal drops down to two bars. Walk around your house with a mobile phone to try and establish where this is.
When was the last time you upgraded the The Cloud internet router?
The The Cloud and broadband infrastructure, in general, are frequently updated to support new features and improve performance as technology evolves. Always ensure that the The Cloud broadband internet router is running the most up-to-date software.
The majority of The Cloud internet routers will allow you to perform the software update by logging on the The Cloud broadband router and simply clicking on a button to start the upgrade.
If you cannot do this, get in touch with The Cloud and they will perform the upgrade for you or alternatively, guide you through the process.
As well as updating the software, if you have had the same hardware for a long time, it may be worth talking to The Cloud to request for a router upgrade.
Is the cause of the problem outside your property (at the exchange)?
This is probably the most likely cause for The Cloud broadband performance issues in your home and is more common for internet broadband connections that are delivered via phone lines.
If you’re not sure if this is applicable to you, you should contact The Cloud who will be able to carry out the relevant connection checks to see if there is a fault on the The Cloud internet connection.
Is the performance issue because of The Cloud Internet congestion?
If you are finding that the The Cloud broadband connection speed in your area is slows down during certain times i.e. weekends or evenings, it may be due to congestion during peak hours.
You should contact The Cloud to check your guaranteed speed.
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Test your The Cloud internet connection
After the fault has been resolved either by yourself or The Cloud, retest your internet connection using at least 2 independent Speedtests to ensure the issue is fixed: