The Cloud internet Speed test
Simply click on the “Go” button below on the Ookla Speed Checker to confirm the internet speed of your The Cloud broadband connection.
Information on how to fix problems with your The Cloud broadband are in the sections below the Ookla Speed checker widget.
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How to troubleshoot The Cloud broadband speed issues
Before you begin troubleshooting the performance of your The Cloud broadband connection, we recommend that you perform a The Cloud Broadband Speedtest to benchmark your current broadband speed.
Also confirm the minimum download speed that you have subscribed to from The Cloud.
You can get this information by checking your The Cloud broadband bill, your The Cloud contract or by contacting The Cloud.
Common causes of The Cloud’s slow internet speed
Is it the The Cloud broadband that is slow or is it your device (PC/laptop/phone)?
You may need to check how many apps are currently running on your device.
The speed problem may be due to over-utilization of your device’s resources i.e RAM/CPU Processor and not a problem with The Cloud’s broadband connection.
If you are on a laptop then you may use the task manager to see your Processor and RAM utilization.
On other device, you could try rebooting the device which should hopefully terminate all apps that may have been using up your device resources.
Run the The Cloud Speed test on your personal computer and your phone to check how the results differ between the 2 devices.
Hopefully this should provide you with some information to work with in terms of whether the problem lies with your device or the The Cloud broadband connection.
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Is your Wifi network the problem?
The cause of the performance problem may be your internal Wifi network and not the The Cloud internet connection.
You could rule out the wireless network by connecting your computer directly into the The Cloud broadband router using a network cable and run the The Cloud Speed test again.
If the performance is better when you are connected by a network cable, this shows that the issue could be with the wireless network.
A number of things to check:
- Are the Wireless channels that you are using for your wireless network network (SSID) overlapping with the neighbours?
- Is your Wifi signal from the internet router obstructed?
- Does your performance improve when your are stood right in-front of the The Cloud broadband router?
Exactly who’s connected to my wireless network?
Have you checked that your Wifi network password has not been hacked? Do you have an open Wi-Fi network? How complex is your wireless network password? It may be time to change it.
Neighbours could be using your Wi-Fi network and eating up all your The Cloud speed by downloading, uploading or even streaming music or videos on your The Cloud broadband connection! Worse still, they could be carrying out illegal activities over your The Cloud broadband connection.
Here are three applications to utlise to analyse your Wifi network to check who is connected:
- Microsoft Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wifi network troubleshooting application WiFi Analyzer
The above apps analyse your Wi-Fi network and show you a list of the devices connected.
Do I need a wireless booster for my The Cloud broadband?
If you discover that there are Wi-Fi black spots at your home, a wireless network extender also known as a Wi-Fi Booster may be the best fix to strengthen your Wi-Fi signal to cover any coverage holes.
The Wifi booster picks up the existing wireless network signal just as it is starting to become weaker and re-transmits the Wifi network signal to extend it’s reach.
Place the wireless network booster/extender where your wireless signal from the The Cloud internet router is becoming weaker.
Position it approximately where your Wifi signal is dropping down to less than two bars. Walk around your property with a mobile phone to try and establish where this is.
When did you last upgrade the The Cloud broadband router?
The The Cloud and broadband infrastructure, in general, are constantly updated to support new features and improve reliability as technology evolves. Ensure that your The Cloud broadband router is running the latest software.
The majority of The Cloud internet routers allow you to carry out the software update by logging on the The Cloud broadband router and simply clicking on a button to perform the upgrade.
If you cannot do this, contact The Cloud and they will be able to do this for you or guide you through performing the upgrade yourself.
As well as updating the software, if you have had hardware for a long time, it’s worth talking to The Cloud to request for a hardware upgrade.
Is the fault outside your property (at the exchange)?
This is probably the most likely cause for The Cloud broadband performance issues in your home and is more common with broadband connections that are delivered via copper phone lines.
If you’re unsure if this is relevant in your case, you should contact The Cloud who will be able to carry out the appropriate line tests to see if there is a fault on the The Cloud internet line.
Is the performance issue due to The Cloud Internet congestion?
If you’re finding that the The Cloud broadband connection speed in your area is slows down during certain times i.e. weekends or evenings, then it may be because of congestion during peak times.
You should speak to The Cloud to find out your minimum speed.
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Re-testing your The Cloud broadband connection
After the fault has been resolved either by yourself or The Cloud, retest your internet connection using at least two separate Speedtests to ensure the problem is resolved: