The Phone Co-op Broadband Speed Checker and troubleshooting

 The Phone Co-op broadband Speed Checker

Click on the “Go” button on the Ookla Speed Checker to confirm the speed of your The Phone Co-op internet connection.

Information on how to troubleshoot problems with your The Phone Co-op broadband can be below.

For a more accurate reading, run the Speedtest twice


Troubleshooting The Phone Co-op broadband internet performance

The Phone Co-op Internet speedtest - Slow Internet speedBefore starting to troubleshoot the speed of your The Phone Co-op broadband connection, you firstly need to run the The Phone Co-op Internet Broadband speedtest and also confirm the exact Upload and Download speed that you have subscribed to.

You can get this information by checking a The Phone Co-op bill or contact The Phone Co-op to confirm this info.

Common causes of The Phone Co-op slow internet speed

Is it the The Phone Co-op broadband that is slow or is it your device (PC/laptop/phone)?

You need to check how many applications are concurrently running on your device that could be utilising your system resources (mainly RAM memory and CPU) and/or your The Phone Co-op internet bandwidth.

If you’re on a computer then you may use the task manager to check your CPU and RAM utilisation.

On any other device you should try rebooting the device which should hopefully shut down all applications that may have been running in the background.

Re-run the The Phone Co-op speed test on your personal computer and your mobile phone to see how the speedtest results compare between the 2 devices.

This should hopefully provide you with some info to work with in terms of if the issue lies with your device or the The Phone Co-op internet connection.

Is your wireless connection the problem?

The cause of the problem could be your wireless network connection and not the The Phone Co-op broadband internet connection.

You can rule out the Wi-Fi network network being the cause of the problem by connecting your computer directly into the The Phone Co-op broadband router using a network cable and run the The Phone Co-op speedtest again.

If performance is better when you’re connected via an ethernet cable then this proves that the problem could be with the Wifi network connection setup.

Possible things to investigate are:

  • Are the Wireless channels you are using for your wireless network (SSID) overlapping with the neighbors?
  • Could the Wi-Fi network signal from the router be obstructed?
  • Does your performance improve when you’re standing directly in-front of the The Phone Co-op broadband or wireless router?
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Who is connected to my Wi-Fi network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured Guest Wi-Fi network?

Neighbors could be using your wirelessi network and eating up all your The Phone Co-op bandwidth downloading/uploading or even streaming netflix! Worse still, they could be carrying out illegal activities which will all lead to your connection.

There are two applications that you can use to scan your wireless network to check who’s connected:

Both apps will scan your wireless network and show you a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wifi network Booster for my The Phone Co-op broadband?

If you find that you have wireless black holes in your house, then a Wifi extender also know as a Wi-Fi Booster is the solution to boost your signal. They are readily available online from around £15.

The Wifi booster simply picks up the existing wireless network signal as it is becoming weak and then re-transmits the wireless network signal at a more stronger rate to extend it’s reach.

Place the wireless booster/extender where your wireless signal from the The Phone Co-op broadband router is starting to become weak.  Approxiametly where your Wi-Fi network signal drops down to 2 bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your The Phone Co-op broadband router?

The The Phone Co-op and openreach infrastructure is constantly being updates to support new features (some customer facing and others internal).  Ensure that your The Phone Co-op broadband router has the latest software.

The majority of The Phone Co-op broadband routers will allow you to perform the software upgrade by logging into the The Phone Co-op broadband router and simply clicking a button to perform the upgrade.

If you can’t do this, contact The Phone Co-op and they are able to either do this for you or talk you through how to do it depending on the The Phone Co-op router model you have.

As well as updating the software, if you have had the same router for a long time, it’s worth speaking to The Phone Co-op to request for a hardware upgrade.

Is the issue external (at the exchange)?

This is probably the most likely reason for The Phone Co-op broadband performance problem in your home and it’s more common with internet broadband connections that are delivered via phone lines.

If you are not sure if this is applicable to you, you should contact The Phone Co-op who will be able to carry out the appropriate connection checks to see if there is a problem on the The Phone Co-op internet connection.

Is it due to The Phone Co-op Broadband congestion?

If you are finding that the The Phone Co-op internet connection speed in your area is slow during certain periods i.e. over weekends and evenings, then it may be due to congestion during peak times.

You should contact your The Phone Co-op to find out if the service you have subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your The Phone Co-op broadband connection

After the issue has been fixed either by yourself or The Phone Co-op, re-test your broadband connection using  at least 2 independent speedtests such as the one here and Ookla internet speedtester to ensure the fault is fixed.

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