How to troubleshoot Timico broadband speed problems

Before you start troubleshooting the performance of your Timico internet connection, we recommend that you run a Timico Internet Speedtest to benchmark your current internet speed.

It is a good idea to also confirm the guaranteed minimum download speed that you are paying for from Timico.

You can find this info by checking your Timico broadband bill, your Timico contract or by contacting Timico.

Likely causes of Timico’s slow broadband speed

Is it the Timico broadband that is running slow or is it your device (PC/laptop/phone)?

You may need to check the number of apps are currently running on your device.

The performance issue may be due to over-utilisation of your system resources i.e RAM/memory/CPU Processor and not a problem with Timico’s internet connection.

If you are on a computer then you may use the task manager to see your Processor and Memory usage.

On other device, you could try rebooting the device which hopefully should kill all applications that may have been using up system resources.

Run the Timico Speed checker on your PC and your mobile to see how the results compare between the 2 devices.

This should hopefully provide you with more information to help determine whether the problem is with your device or the Timico broadband connection.

• What does the Timico download and upload speed mean?
• Who is the best Broadband Service Provider in the UK?
• 5 ways to improve your Timico Internet speed
• Simple DNS hack to speed up internet browsing speed on Timico

Is your wireless the problem?

The cause of the performance issue could be your Wifi and not the Timico broadband connection.

You could rule out the Wifi network by connecting your computer directly to the Timico broadband router with a network cable and then run the Timico Speed test again.

If the result improves when you are connected via a network cable, this shows that the problem may be with your Wi-Fi network.

Possible things to investigate:

• Are the Wireless channels that you are using for your Wi-Fi network network (SSID) overlapping with the neighbors?
• Is your Wi-Fi network signal from the internet router obstructed?
• Does the performance improve when you’re standing right infront of the Timico wireless router?

Who’s connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been hacked? Do you have an un-secured Wi-Fi network? How strong is your wireless network password? It may be time to update it.

Neighbors could be on your Wi-Fi network and eating up all the Timico bandwidth by downloading, uploading or even streaming music or videos on your Timico broadband connection! Worse than that, they could be conducting illegal activities using your Timico internet connection.

There are three applications to use to analyze your Wifi network to see who’s connected:

• Microsoft Windows users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• wireless network scanning application WiFi Analyzer

The above software analyse your Wifi network and produce a list of the everything on your wifi.

• How to see who’s on your Timico wireless network

Should I get a Wi-Fi network booster for my Timico broadband?

If you find that there are wireless black holes at your house, a Wifi extender aka a Wifi Booster is the best fix to increase your wireless signal to cover any black spots.

• Best Wireless Signal Boosters

The Wi-Fi network booster simply picks up your existing wireless signal just as it is starting to become weaker and re-transmits the Wifi signal to increase it’s coverage.

Place the Wifi network booster/extender where your wireless signal from your Timico broadband router is starting to become weaker.

Position it near where your Wifi network signal is dropping down to less than two bars. Walk around your home with a mobile phone to determine where this is.

When did you last upgrade the Timico internet router?

The Timico and broadband infrastructure, in general, are constantly updated to provide new features and improve reliability as technology evolves.  Always ensure that your Timico broadband internet router is running the most up to date software.

The majority of Timico broadband routers will allow you to perform the software upgrade by simply logging into the Timico broadband router and simply clicking a button to perform the upgrade.

If you can’t do this, get in touch with Timico and they will be able to perform the upgrade for you or alternatively, talk you through the process.

As well as upgrading the software, if you have had router for a long time, it’s worth speaking to Timico to ask for a hardware upgrade.

Is the problem outside your property (at the exchange)?

This is probably the most likely cause for Timico broadband performance issues in your home and it’s more common with internet broadband connections that are delivered using phone lines.

If you’re not sure if this is applicable to you, you should contact Timico who should be able to conduct the appropriate line tests to check if there is a issue on the Timico internet line.

Is the issue because of Timico Internet congestion?

If you are finding that the Timico internet connection speed in your area is slow during certain periods i.e. over weekends or evenings, it may be due to congestion during peak hours.

• What is Broadband Contention Ratio and does Timico have contention?

You should contact Timico to check your minimum speed.

Find Best Alternatives to Timico Broadband

 

Test your Timico internet connection

After the problem has been fixed either by yourself or Timico, re-test the broadband connection using  at least two independent Speedtests to ensure the issue is fixed:

• • Use the ookla internet broadband speed checker to test your Timico broadband
  • Test your Timico connection speed using Ookla Offical Speed Test
  • Test your Timico internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Timico broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting