Tollon Broadband Speed Checker and troubleshooting

 Tollon broadband Speed Checker

Simply click on the “Go” button below on the Ookla Speed Checker to confirm the broadband speed of your Tollon broadband connection.

Details on how to fix problems with your Tollon internet connection can be found below the speed test widget.

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Troubleshooting Tollon broadband performance issues

Tollon Internet Speedchecker - Slow Internet speed

Before you start troubleshooting the speed of your Tollon internet connection, we suggest that you run a Tollon Internet Speed Test to benchmark your current connection speed.

It is also a good idea find out the minimum download speed that you on your broadband package from Tollon.

You can get this information by checking a Tollon broadband bill, your Tollon contract or by contacting Tollon.

Probable causes of Tollon’s slow broadband speed

Is it your Tollon broadband that is slow or is it your device (PC/laptop/phone)?

You need to check how many applications are currently running on your device.

The speed problem could be due to over-utilization of your system resources e.g RAM/memory/CPU and as opposed to a problem with Tollon’s broadband connection.

If you’re on a laptop then you can use the task manager to see your Processor and Memory utilization.

On any other device, you should try rebooting the device which should hopefully terminate all applications that may be hogging system resources.

Run the Tollon Speedtest on your PC and your mobile to see how the speed test results compare between the two devices.

This should hopefully provide you with more information to help determine whether the problem lies with your device or the Tollon internet connection.

Is your Wifi network the cause of the performance issue?

The cause of the performance issue may be your wireless as opposed to the Tollon broadband internet connection.

You could rule out the Wifi by simply connecting your computer directly to the Tollon broadband router using a network cable and run the Tollon Speed test again.

If the speed checker result improves when you’re connected via a network cable, this indicates that the problem could be with the Wi-Fi network.

Possible things to investigate:

  • Are the WiFi channels that you’re using for your Wifi network (SSID) overlapping with the neighbors?
  • Is the wireless network signal from the wireless router obstructed?
  • Does your performance improve when your are stood right in-front of the Tollon wireless router?

Exactly who’s connected to my Wi-Fi network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured Wi-Fi network? How strong is your Wi-Fi network password? It could be time to change it.

Neighbors could be on your Wifi network and using up all your Tollon speed by downloading, uploading or even streaming music or videos on your Tollon broadband connection! Worse than that, they may be carrying out illegal activities on your Tollon internet connection.

Tollon WiFi Lagging

There are three applications that you can potentially utlise to scan your wireless network to check who is connected:

The above apps scan your Wi-Fi network and display a list of the connected devices.

Do I need a wireless booster for my Tollon broadband?

If you find that you have wireless coverage holes at your property, a Wi-Fi network extender aka a wireless Booster is the best fix to strengthen your Wifi signal to cover any black spots.

The Wifi network extender picks up your existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the Wifi signal to increase it’s reach.

Position the Wifi extender near where your Wifi signal from your Tollon broadband router is starting to become weaker.

Position it near where your wireless network signal is dropping down to less than 2 signal bars. Walk around your house with a tablet to find where this is.

When did you last upgrade the Tollon broadband router?

Tollon ISP router upgrade

The Tollon and broadband infrastructure, in general, are constantly updated to support new features and improve performance as technology evolves.  Always ensure that your Tollon internet router is running the most up-to-date software.

The majority of Tollon internet routers will allow you to carry out the software update by logging on the Tollon broadband router and simply clicking a button to perform the update.

If you cannot do this, get in touch with Tollon and they will be able to perform the upgrade for you or alternatively, guide you through the process.

In addition to upgrading the software, if you have had the same hardware for a long period, it is worth talking to Tollon to request for a hardware upgrade.

Is the fault outside your property (at the exchange)?

This is probably the most common reason for Tollon broadband performance problems in your area and is more common for internet broadband connections that are delivered via phone lines.

If you’re not sure if this is applicable to you, you should contact Tollon who will be able to carry out the appropriate connection tests to check if there is a fault on the Tollon internet line.

Is the issue because of Tollon broadband congestion?

If you’re finding that the Tollon broadband connection speed in your area is slow during certain periods i.e. over weekends and evenings, then it may be because of congestion during peak hours.

You should contact Tollon to check your guaranteed speed.

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Test your Tollon internet connection

After the problem has been fixed either by yourself or Tollon, retest the broadband connection using  at least two independent Speedtests to ensure the problem is fixed:

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