Troubleshooting Tooway Direct internet speed issues

Before starting to troubleshoot the performance of your Tooway Direct internet connection, we suggest that you run a Tooway Direct Broadband Speedtest to benchmark your current broadband speed.

It is a good idea to also find out the guaranteed minimum download speed you on your broadband package from Tooway Direct.

You can find this info by checking a Tooway Direct broadband bill, your Tooway Direct contract or by contacting Tooway Direct.

Probable causes of Tooway Direct’s slow internet performance

Is it the Tooway Direct internet connection that is running slow or is it your device (PC/laptop/phone)?

You may need to consider the number of applications are currently running on your device.

The performance issue could be due to over-utilisation of your system resources e.g Memory/CPU and not an issue with Tooway Direct’s internet connection.

If you’re on a laptop then you may use the task manager to check your Processor and RAM utilization.

On other device, you should try restarting the device which hopefully will kill all programs that may be hogging system resources.

Run the Tooway Direct Speed test on your computer and your phone to see how the speed test results compare between the 2 devices.

Hopefully this should provide you with some info to work with in terms of if the problem lies with your device or the Tooway Direct broadband connection.

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Is your Wi-Fi network the issue?

The cause of the performance problem may be your internal Wifi network and not the Tooway Direct internet connection.

You can rule out the wireless by simply connecting your computer directly to the Tooway Direct broadband router using an ethernet cable and then run the Tooway Direct Speedtest again.

If the speed test result is better when you’re connected by a network cable, this suggests that the problem may be with your Wifi.

Possible things to look further into:

• Are the WiFi channels that you’re using for your Wifi network network (SSID) overlapping with the neighbours?
• Is the Wi-Fi network signal from the internet router obstructed?
• Does your speed get better when your are standing directly in-front of the Tooway Direct broadband router?

Exactly who’s connected to my wireless network?

Have you checked that your Wi-Fi network password has not been hacked? Do you have an open Wifi network? How secure is your Wifi network password? It may be time to update it.

Neighbors could be using your Wi-Fi network and using up all the Tooway Direct speed by downloading, uploading or even streaming music or video over your Tooway Direct broadband connection! Worse than that, they could be conducting illegal activities using your Tooway Direct internet connection.

There are three apps that you can potentially use to analyze your wireless network to check who is connected:

• Microsoft Windows users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• Wireless scanning application WiFi Analyzer

The above applications analyse your wireless network and show you a list of the devices connected.

• How to see who is on your Tooway Direct wireless network

Do I need a Wifi network booster for my Tooway Direct broadband?

If you discover that there are Wi-Fi coverage holes at your house, a Wi-Fi network extender aka a Wi-Fi Booster is the best fix to increase your wireless signal to cover any coverage gaps.

• Best Wireless Signal Boosters

The wireless extender picks up the existing wireless network signal as it is starting to become weaker and re-transmits the Wifi signal to increase it’s coverage.

Position the Wifi extender near where your Wifi network signal from the Tooway Direct broadband router is starting to become weaker.

Place it near where your Wi-Fi network signal is dropping down to less than two signal bars. Walk around your house with a tablet to find where this location is.

https://youtube.com/watch?v=hbqkVwQwqQc

When was the last time you upgraded the Tooway Direct broadband router?

The Tooway Direct and broadband infrastructure, in general, are frequently updated to provide new features and improve reliability as technology evolves.  Ensure that your Tooway Direct internet router is running the most up-to-date software.

Most Tooway Direct internet routers will allow you to perform the software update by logging on the Tooway Direct broadband router and simply clicking on a button to start the update.

If you can’t do this, get in touch with Tooway Direct and they will be able to perform the upgrade for you or talk you through the process.

As well as updating the software, if you have had the same router for a long time, it’s worth speaking to Tooway Direct to ask for a router upgrade.

Is the cause of the problem external to your home (at the exchange)?

This is probably the most likely reason for Tooway Direct broadband performance issues in your area and is more common with broadband connections that are delivered using phone lines.

If you’re not sure if this is relevant in your case, contact Tooway Direct who will be able to run the relevant line tests to check if there is a fault on the Tooway Direct internet line.

Is the performance issue due to Tooway Direct Internet congestion?

If you’re finding that the Tooway Direct internet connection speed in your area is slows down during certain times i.e. weekends and evenings, then it may be because of congestion during peak hours.

• What’s Broadband Contention Ratio and does Tooway Direct have contention?

You should speak to Tooway Direct to find out your minimum speed.

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Test your Tooway Direct broadband connection

After the fault has been resolved either by yourself or Tooway Direct, re-test the internet connection using  at least two separate Speedtests to ensure the fault is fixed:

• • How to the ookla internet broadband speed checker to test your Tooway Direct connection
  • Test your Tooway Direct broadband speed using Ookla Offical Speed Test
  • Test your Tooway Direct internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Tooway Direct internet speed checker
  • • 0845UK Broadband Speedtest and troubleshooting