Troubleshooting Tooway Direct internet speed issues

Before you begin troubleshooting the performance of your Tooway Direct internet connection, we recommend that you perform a Tooway Direct Internet Speed Test to benchmark your current internet speed.

You may also want to confirm the minimum download speed that you on your broadband package from Tooway Direct.

You can find this information by checking your Tooway Direct broadband bill, your Tooway Direct contract or by contacting Tooway Direct.

Probable causes of Tooway Direct’s slow internet speed

Is it your Tooway Direct internet connection that is slow or is it your device (laptop/smartphone/PC)?

You may need to check how many applications are running on your device.

The speed problem may be due to the over-utilization of your device’s resources i.e RAM/CPU and not a problem with Tooway Direct’s internet connection.

If you are on a PC then you can use the task manager to see your CPU and Memory utilisation.

On any other device, you could try restarting the device which hopefully will shut down all programs that may have been using up your systems resources.

Re-run the Tooway Direct Speedtest on your computer and your mobile phone to see how the results differ between the 2 devices.

Hopefully this should provide you with more information to work with in terms of if the problem is with your device or the Tooway Direct internet connection.

• What exactly does the Tooway Direct download and upload speed mean?
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• 5 ways to improve your Tooway Direct Internet speed
• DNS tip to improve internet browsing speed on Tooway Direct

Is the Wifi network the issue?

The root cause of the performance issue could be your Wifi as opposed to the Tooway Direct internet connection.

You can rule out the Wi-Fi network by connecting your PC directly to the Tooway Direct broadband router with an ethernet cable and then run the Tooway Direct Speedtest again.

If the speed test result improves when you are connected by a network cable, this proves that the problem could be with the Wi-Fi network.

A number of things to check:

• Are the Wireless channels that you’re using for your wireless network network (SSID) overlapping with the neighbors?
• Is the wireless network signal from the internet router obstructed?
• Does your speed get better when you’re stood directly infront of the Tooway Direct wireless router?

Who’s connected to my wireless network?

Have you checked that your Wifi network password has not been shared? Do you have an open Wi-Fi network? How complex is your wireless network password? It may be time to change it.

Neighbours could be using your Wi-Fi network and eating up all the Tooway Direct speed by downloading, uploading or even streaming music or video on your Tooway Direct internet connection! Worse still, they may be carrying out illegal activities on your Tooway Direct broadband connection.

Here are three apps that you can potentially utlise to scan your Wifi network to see who is connected:

• Microsoft Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• Wireless troubleshooting tool WiFi Analyzer

The above apps analyse your Wi-Fi network and display a list of the devices connected.

• How to see who is on your Tooway Direct wireless network

Should I get a Wifi booster for my Tooway Direct broadband?

You may find that there are Wifi coverage holes at your property, a Wifi extender also known as a Wi-Fi Booster is the best solution to boost your Wi-Fi signal to cover any black spots.

• Cheapest Wi-Fi Signal Boosters

The wireless booster simply picks up the existing Wifi network signal as it is starting to become weaker and re-transmits the Wifi network signal to extend it’s coverage.

Place the wireless extender near the position where your Wi-Fi network signal from your Tooway Direct internet router is starting to become weaker.

Place it near where your Wi-Fi network signal drops down to less than 2 bars. Walk around your home with a mobile phone to try and establish where this is.

When was the last time you upgraded the Tooway Direct broadband router?

The Tooway Direct and broadband infrastructure, in general, are frequently upgraded to support new features and improve performance as technology evolves.  Always ensure that your Tooway Direct broadband router is running on the most up to date software.

The majority of Tooway Direct broadband routers allow you to perform the software update by logging into the Tooway Direct broadband router and simply clicking a button to do the update.

If you cannot do this, contact Tooway Direct and they will perform the upgrade for you or alternatively, talk you through the process.

In addition to upgrading the software, if you have had hardware for a long period, it may be worth speaking to Tooway Direct to ask for a hardware upgrade.

Is the root cause of the issue external to your home (at the exchange)?

This is probably the most likely cause for Tooway Direct broadband performance problems in your area and is more common for broadband connections that are delivered via phone lines.

If you are not sure if this is relevant in your case, you should contact Tooway Direct who should be able to conduct the appropriate line tests to check if there is a problem on the Tooway Direct internet line.

Is the issue due to Tooway Direct Internet congestion?

If you’re finding that the Tooway Direct broadband connection speed in your area is slow during certain periods i.e. over weekends or evenings, it may be because of congestion during peak hours.

• What’s Broadband Contention Ratio and does Tooway Direct have contention?

You should speak to Tooway Direct to find out your minimum speed.

Test your Tooway Direct broadband connection

After the issue has been resolved either by yourself or Tooway Direct, re-test your broadband connection using  at least 2 independent Speedtests to ensure the fault is resolved:

• • How to the ookla internet broadband speed checker to test your Tooway Direct connection
  • Test your Tooway Direct broadband speed using Ookla Offical Speed Test
  • Test your Tooway Direct broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Tooway Direct broadband speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting