 Tooway Online internet Speed test
Simply click on the “Go” button below on the Ookla Speed Checker to confirm the internet speed of your Tooway Online broadband connection.
Details on how to fix problems with your Tooway Online internet connection can be found below the Ookla Speed checker widget.
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How to troubleshoot Tooway Online broadband speed problems
Before you start troubleshooting the performance of your Tooway Online broadband connection, we suggest that you run a Tooway Online Broadband Speed Test to confirm your current connection speed.
It is a good idea to also find out the guaranteed minimum download speed that you have subscribed to from Tooway Online.
You can get this information by checking your Tooway Online broadband bill, your Tooway Online contract or by contacting Tooway Online.
Common causes of Tooway Online’s slow broadband speed
Is it your Tooway Online internet connection that is slow or could it be your device (PC/laptop/phone)?
You need to consider the number of apps are currently running on your device.
The performance issue may be due to the over-utilisation of your device’s resources i.e RAM/memory/CPU and not a problem with Tooway Online’s internet connection.
If you are on a computer then you can use the task manager to see your CPU and RAM usage.
On other device, you should try restarting the device which should hopefully kill all applications that may be using up your systems resources.
Re-run the Tooway Online Speed test on your computer and your mobile phone to check how the speedtest results differ between the 2 devices.
This should hopefully give you more info to help determine whether the problem is with your device or the Tooway Online broadband connection.
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Is your wireless network the cause of the slowness?
The cause of the performance issue could be your Wi-Fi network and not the Tooway Online broadband connection.
You can rule out the Wi-Fi network by connecting your computer directly into the Tooway Online broadband router with a network cable and run the Tooway Online Speed checker again.
If the performance is better when you’re connected using an ethernet cable, this suggests that the issue may be with the wireless.
A number of things to investigate:
- Are the Wireless channels that you are using for your Wi-Fi network network (SSID) overlapping with your neighbours?
- Is the wireless signal from the wireless router obstructed?
- Does your speed improve when your are standing right infront of the Tooway Online wireless router?
Who’s connected to my Wi-Fi network?
Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured wireless network? How complex is your wireless network password? It could be time to change it.
Neighbors could be on your wireless network and eating up all the Tooway Online bandwidth by downloading, uploading or even streaming music or video over your Tooway Online broadband connection! Worse than that, they may be conducting illegal activities over your Tooway Online internet connection.
Here are 3 apps to use to scan your Wifi network to check who’s connected:
- Microsoft Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- wifi network troubleshooting application WiFi Analyzer
The above apps analyse your Wifi network and produce a list of the connected devices.
Should I get a wireless network booster for my Tooway Online broadband?
If you discover that there are Wi-Fi coverage holes at your house, a Wifi network extender also known as a Wifi Booster is the best fix to boost your Wifi signal to cover any coverage holes.
The wireless extender simply picks up your existing wireless signal as it is becoming weaker and re-transmits the Wifi signal to increase it’s reach.
Position the Wi-Fi network booster where your wireless network signal from the Tooway Online broadband router is becoming weaker.
Position it approximately where your wireless network signal drops down to two bars. Walk around your property with a smartphone to determine where this is.
When was the last time you upgraded the Tooway Online broadband router?
The Tooway Online and broadband infrastructure, in general, are frequently upgraded to support new features and improve reliability as technology evolves. Always ensure that the Tooway Online broadband internet router is running on the latest software.
The majority of Tooway Online broadband routers allow you to perform the software update by simply logging into the Tooway Online broadband router and simply clicking a button to perform the update.
If you cannot do this, contact Tooway Online and they will be able to do this for you or guide you through performing the upgrade yourself.
In addition to updating the software, if you have had the same router for a long period, it is worth talking to Tooway Online to ask for a router upgrade.
Is the issue outside your property (at the exchange)?
This is probably the most common cause for Tooway Online broadband performance issues in your area and it’s more common for broadband connections that are delivered through copper phone lines.
If you are not sure if this is relevant in your case, contact Tooway Online who should be able to carry out the appropriate connection checks to check if there is a problem on the Tooway Online broadband connection.
Is the issue due to Tooway Online broadband congestion?
If you are finding that the Tooway Online broadband connection speed in your area is slows down during certain times i.e. weekends and during the evening, then it may be due to congestion during peak times.
You should speak to Tooway Online to check your minimum speed.
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Re-testing your Tooway Online broadband connection
After the problem has been resolved either by yourself or Tooway Online, re-test your broadband connection using at least 2 independent Speedtests to ensure the issue is fixed: