Tooway Online Internet Speed Checker and troubleshooting

 Tooway Online broadband Speed test

Click on the “Go” button on the Ookla Speed test to check the speed of your Tooway Online internet connection.

Information on how to fix issues with your Tooway Online broadband can be below.

For a more accurate reading, run the Speedtest twice


How to troubleshoot Tooway Online broadband internet performance

Tooway Online Internet speedtest - Slow broadband speedBefore you start troubleshooting the performance of your Tooway Online internet connection, you firstly need to run the Tooway Online Internet Broadband Speed Test and also confirm what Upload and Download speed you are paying for.

You can get this information by checking a Tooway Online bill or contact Tooway Online to confirm this information.

Possible causes of Tooway Online slow internet performance

Is it your Tooway Online broadband that is slow or is it your device (PC/laptop/phone)?

You need to check how many apps are currently running on your device that could be utilising your system resources (mainly RAM memory and CPU) and/or your Tooway Online internet bandwidth.

If you are on a PC then you may use the task manager to see your CPU and RAM usage.

On any other device you should try rebooting the device which should hopefully shut down all applications that may be running in the background.

Re-run the Tooway Online speed checker on your PC and your mobile to see how the speedtest results compare between the 2 devices.

This should hopefully provide you with some information to work with in terms of whether the issue lies with your device or the Tooway Online internet connection.

Is your wireless network connection the problem?

The cause of the issue could be your wireless network connection and not the Tooway Online broadband internet connection.

You could rule out the Wifi network network being the cause of the issue by connecting your PC directly into the Tooway Online broadband router using an ethernet cable and run the Tooway Online speedtest again.

If the speed improves when you’re connected by an ethernet cable then this proves that the issue could be with the wireless network connection setup.

Possible things to investigate are:

  • Are the Wireless channels you’re using for your Wifi network network (SSID) overlapping with your neighbors?
  • Could the wireless signal from the router be obstructed?
  • Does the performance improve when your are standing directly in-front of the Tooway Online broadband or wireless router?
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Who is connected to my Wi-Fi network?

Have you checked that your wireless network password has not been compromised? Do you have an open Guest Wi-Fi network?

Neighbors could be on your wirelessi network and using up all the Tooway Online bandwidth downloading/uploading or even streaming netflix! Worse still, they could be carrying out illegal activities which will all point to your connection.

There are 2 applications that you can use to scan your Wi-Fi network to check who’s connected:

Both apps will scan your wireless network and show you a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a wireless network Booster for my Tooway Online broadband?

If you find that you have Wifi black holes in your home, then a Wifi extender also know as a Wifi Booster is the fix to boost your signal. They are readily available online from around £15.

The wireless network booster simply picks up your existing Wifi signal as it is becoming weak and then re-transmits the Wi-Fi network signal at a more stronger rate to extend it’s coverage.

Place the wireless network booster/extender where your wireless network signal from the Tooway Online broadband router is becoming weak.  Approxiametly where your Wifi signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Tooway Online broadband router?

The Tooway Online and openreach infrastructure is constantly being upgraded to support new features (some end user facing and others internal).  Ensure that the Tooway Online broadband router has the most up to date software.

The majority of Tooway Online broadband routers allow you to carry out the software upgrade by logging on the Tooway Online broadband router and simply clicking a button to do the upgrade.

If you can’t do this, contact Tooway Online and they will be able to either do this for you or talk you through how to do it depending on the Tooway Online router model you have.

In addition to upgrading the software, if you have had the same router for a long period, it is worth speaking to Tooway Online to ask for a router upgrade.

Is the problem external (at the exchange)?

This is probably the most common reason for Tooway Online broadband performance problem in your area and it’s more common with broadband connections that are delivered through phone lines.

If you’re unsure if this is relevant in your case, you should contact Tooway Online who will be able to run the relevant connection tests to check if there is a fault on the Tooway Online internet line.

Is it due to Tooway Online Internet congestion?

If you’re finding that the Tooway Online internet connection speed in your area is slow during certain times i.e. weekends and evenings, then it may be due to congestion during peak times.

You should contact your Tooway Online to find out if the service you subscribed to has a minimum speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Tooway Online internet connection

After the fault has been resolved either by yourself or Tooway Online, re-test the broadband connection using  at least 2 independent speedtests such as the one here and Ookla internet speedtester to ensure the issue is fixed.

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