Total Web Solutions broadband Speed test

Simply click on the “Go” button on the Ookla Speed Check to see the internet speed of your Total Web Solutions broadband connection.

Details on how to fix problems with your Total Web Solutions internet connection are in the sections below the speed test widget.

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Troubleshooting Total Web Solutions internet speed problems

Before you start troubleshooting the performance of your Total Web Solutions broadband connection, we recommend that you perform a Total Web Solutions Broadband Speedtest to confirm your current internet speed.

Also confirm the guaranteed minimum download speed you are paying for from Total Web Solutions.

You can get this information by checking a Total Web Solutions broadband bill, your Total Web Solutions contract or by contacting Total Web Solutions.

Likely causes of Total Web Solutions’s slow broadband speed

Is it your Total Web Solutions broadband that is slow or is it your device (laptop/smartphone/PC)?

You may need to check how many apps are currently running on your device.

The performance problem may be due to over-utilisation of your device’s resources i.e Memory/CPU Processor and not an issue with Total Web Solutions’s internet connection.

If you are on a computer then you can use the task manager to see your CPU and RAM utilization.

On any other device, you could try restarting the device which should hopefully shut down all applications that may have been using up system resources.

Run the Total Web Solutions Speed checker on your personal computer and your phone to check how the speed test results compare between the 2 devices.

Hopefully this should provide you with more info to help determine if the issue is with your PC/Smartphone or the Total Web Solutions broadband connection.

Is your wireless network the issue?

The cause of the performance problem may be your internal Wifi network and not the Total Web Solutions broadband connection.

You could rule out the Wifi by connecting your PC directly to the Total Web Solutions broadband router using a network cable and then run the Total Web Solutions Speedtest again.

If the result improves when you are connected by an ethernet cable, this suggests that the problem may be with the internal wireless network.

Possible things to check:

Are the Wireless channels that you are using for your Wifi network network (SSID) overlapping with the neighbors?
Is your Wifi network signal from the internet router obstructed?
Does the performance improve when your are stood directly infront of the Total Web Solutions wireless router?

Who’s connected to my Wifi network?

Have you checked that your Wifi network password has not been shared? Do you have an un-secured wireless network? How complex is your Wifi network password? It could be time to change it.

Neighbours could be using your wireless network and using up all your Total Web Solutions speed by downloading, uploading or even streaming music or videos on your Total Web Solutions broadband connection! Worse than that, they could be conducting illegal activities on your Total Web Solutions internet connection.

Here are 3 apps that you can potentially utlise to analyse your Wi-Fi network to check who is connected:

Microsoft Windows users can use Wireless network watcher
IOS users can use whoFi (who is on my Wifi)
WiFi troubleshooting application WiFi Analyzer

The above applications will scan your wireless network and produce a list of the devices connected.

How to see who is on your Total Web Solutions Wi-Fi network

Do I need a wireless booster for my Total Web Solutions broadband?

You may discover that there are Wifi coverage gaps at your home, a wireless network extender aka a wireless Booster is the best solution to strengthen your wireless signal to cover any black holes.

Best Wireless Signal Extenders

The Wifi booster simply picks up the existing Wifi network signal as it is becoming weaker and re-transmits the Wifi network signal to extend it’s coverage.

Place the wireless booster/extender where your Wi-Fi network signal from the Total Web Solutions internet router is starting to become weaker.

Place it approximately where your wireless signal drops down to less than two signal bars. Walk around your property with a mobile phone to determine where this location is.

When was the last time you upgraded the Total Web Solutions internet router?

The Total Web Solutions and broadband infrastructure, in general, are constantly upgraded to provide new features and improve performance as technology evolves. Ensure that the Total Web Solutions broadband router is running on the most up to date software.

Most Total Web Solutions broadband routers will allow you to perform the software update by logging on the Total Web Solutions broadband router and simply clicking a button to start the update.

If you can’t do this, get in touch with Total Web Solutions and they will do this for you or talk you through performing the upgrade yourself.

In addition to updating the software, if you have had the same router for a long time, it may be worth speaking to Total Web Solutions to ask for a router upgrade.

Is the fault external to your home (at the exchange)?

This is probably the most likely reason for Total Web Solutions broadband performance problems in your area and it’s more common with internet broadband connections that are delivered using phone lines.

If you are not sure if this is applicable to you, contact Total Web Solutions who will be able to run the appropriate connection checks to see if there is a problem on the Total Web Solutions internet line.

Is it because of Total Web Solutions Internet congestion?

If you are finding that the Total Web Solutions internet connection speed in your area is slows down during certain periods e.g weekends or during the evening, then it may be due to congestion during peak hours.

What is Broadband Contention Ratio and does Total Web Solutions have contention?

You should contact Total Web Solutions to find out your guaranteed speed.

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Re-testing your Total Web Solutions internet connection

After the issue has been resolved either by yourself or Total Web Solutions, re-test the broadband connection using at least 2 separate Speedtests to ensure the issue is resolved: