Trunk Networks Broadband Speedtest and troubleshooting

 Trunk Networks broadband Speed test

Click on the “Go” button below on the Ookla Speed Checker to check the speed of your Trunk Networks broadband connection.

Information on how to troubleshoot problems with your Trunk Networks internet connection can be found below the Ookla Speed test widget.


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How to troubleshoot Trunk Networks internet performance problems

Trunk Networks Internet Speedchecker - Slow broadband speed

Before you start troubleshooting the performance of your Trunk Networks broadband connection, we suggest that you run a Trunk Networks Internet Speedtest to benchmark your current broadband speed.

It is a good idea to also find out the guaranteed minimum download speed that you are paying for from Trunk Networks.

You can get this information by checking your Trunk Networks broadband bill, your Trunk Networks contract or by contacting Trunk Networks.

Common causes of Trunk Networks’s slow internet speed

Is it your Trunk Networks broadband that is running slow or could it be your device (PC/laptop/phone)?

You may need to consider how many applications are currently running on your device.

The speed issue may be due to over utilisation of your device’s resources i.e RAM/CPU Processor and not an problem with Trunk Networks’s internet connection.

If you’re on a PC then you can use the task manager to check your Processor and RAM usage.

On any other device, you could try restarting the device which should hopefully shutdown all programs that may be hogging system resources.

Run the Trunk Networks Speedtest on your personal computer and your mobile phone to check how the results differ between the 2 devices.

This should hopefully give you more information to to help determine if the problem is with your PC/Smartphone or the Trunk Networks internet connection.

Is the wireless network the reason for the issues?

The cause of the performance issue may be your Wifi and not the Trunk Networks broadband connection.

You could rule out the wireless by simply connecting your PC directly to the Trunk Networks broadband router using a network cable and run the Trunk Networks Speedtest again.

If the result improves when you are connected using an ethernet cable, this suggests that the problem may be with the wireless.

A number of things to investigate:

  • Are the Wireless channels that you are using for your Wi-Fi network network (SSID) overlapping with your neighbors?
  • Is the Wifi network signal from the internet router obstructed?
  • Does your performance improve when you’re standing right infront of the Trunk Networks internet router?

Exactly who’s connected to my Wifi network?

Have you checked that your wireless network password has not been hacked? Do you have an un-secured wireless network? How strong is your Wi-Fi network password? It could be time to update it.

Neighbours could be using your Wi-Fii network and using up all your Trunk Networks speed by downloading, uploading or even streaming music or video on your Trunk Networks internet connection! Worse still, they could be conducting illegal activities on your Trunk Networks internet connection.

There are two applications to use to scan your Wi-Fi network to see who is connected:

Both apps scan your Wi-Fi network and display a list of the devices connected.

Do I need a Wifi network booster for my Trunk Networks broadband?

You may find that there are wireless coverage gaps at your house, a wireless network extender aka a Wifi Booster is the best solution to boost your Wifi signal to cover any black spots.

The Wi-Fi network booster picks up your existing wireless signal just as it is becoming weaker and re-transmits the wireless signal to extend it’s coverage.

Position the Wifi booster near the position where your Wifi network signal from your Trunk Networks broadband router is becoming weaker.

Place it near where your Wi-Fi network signal is dropping down to two signal bars. Walk around your property with a smartphone to find where this is.

When was the last time you upgraded the Trunk Networks internet router?

The Trunk Networks and broadband infrastructure in general are constantly updated to support new features and improve reliability as technology evolves.  Always ensure that the Trunk Networks internet router is running the most up to date software.

Most Trunk Networks internet routers allow you to carry out the software upgrade by simply logging into the Trunk Networks broadband router and simply clicking a button to perform the update.

If you cannot do this, contact Trunk Networks and they will be able to perform the upgrade for you or guide you through the process.

In addition to updating the software, if you have had the same router for a long period, it may be worth talking to Trunk Networks to ask for a router upgrade.

Is the issue outside your property (at the exchange)?

This is probably the most common reason for Trunk Networks broadband performance issue in your home and it’s more common for internet broadband connections that are delivered using phone lines.

If you’re not sure if this is applicable to you, contact Trunk Networks who should be able to carry out the relevant line checks to see if there is a problem on the Trunk Networks internet connection.

Is the issue because of Trunk Networks Internet congestion?

If you’re finding that the Trunk Networks internet connection speed in your area is slow during certain times i.e. over weekends or evenings, then it may be due to congestion during peak hours.

You should speak to Trunk Networks to check your guaranteed speed.

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Test your Trunk Networks broadband connection

After the fault has been fixed either by yourself or Trunk Networks, re-test your broadband connection using  at least 2 separate Speedtests to ensure the problem is fixed: