Troubleshooting Trunk Networks broadband performance problems

Before you begin troubleshooting the speed of your Trunk Networks broadband connection, we recommend that you run a Trunk Networks Broadband Speedtest to confirm your current connection speed.

It is also a good idea confirm the minimum download speed you on your broadband package from Trunk Networks.

You can get this information by checking your Trunk Networks broadband bill, your Trunk Networks contract or by contacting Trunk Networks.

Possible causes of Trunk Networks’s slow internet performance

Is it the Trunk Networks broadband that is slow or could it be your device (laptop/smartphone/PC)?

You may need to check how many applications are running on your device.

The performance problem may be due to the over-utilisation of your system resources i.e RAM/CPU Processor and as opposed to an issue with Trunk Networks’s internet connection.

If you are on a laptop then you may use the task manager to see your Processor and RAM usage.

On any other device, you could try rebooting the device which should hopefully shutdown all apps that may have been using up system resources.

Run the Trunk Networks Speedtest on your PC and your phone to see how the results compare between the 2 devices.

This should hopefully give you more info to help determine if the issue is with your device or the Trunk Networks broadband connection.

• What exactly does the Trunk Networks download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• 5 ways to speed up your Trunk Networks broadband speed
• Simple DNS hack to improve internet browsing speed on Trunk Networks

Is the Wifi network the cause of the issue?

The root cause of the performance issue could be your wireless and not the Trunk Networks broadband internet connection.

You can rule out the wireless network by connecting your PC directly to the Trunk Networks broadband router using an ethernet cable and run the Trunk Networks Speed checker again.

If the speed improves when you’re connected by a network cable, this proves that the issue may be with your Wifi.

A few other things to check:

• Are the Wireless channels that you’re using for your wireless network network (SSID) overlapping with the neighbors?
• Is the Wifi signal from the internet router obstructed?
• Does the speed improve when your are stood right in-front of the Trunk Networks internet router?

Who is connected to my Wifi network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured wireless network? How strong is your Wi-Fi network password? It could be time to update it.

Neighbours could be on your wireless network and eating up all the Trunk Networks speed by downloading, uploading or even streaming music or videos over your Trunk Networks broadband connection! Worse than that, they may be conducting illegal activities over your Trunk Networks broadband connection.

There are 3 apps that you can potentially use to analyze your Wifi network to see who is connected:

• Windows users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• Wireless scanning tool WiFi Analyzer

The above software analyse your wireless network and display a list of the everything on your wifi.

• How to check who is on your Trunk Networks Wifi network

Should I get a Wifi network booster for my Trunk Networks broadband?

You may find that you have Wi-Fi coverage gaps at your property, a Wifi extender also known as a wireless Booster is the best solution to increase your wireless signal to cover any coverage gaps.

• Best Wi-Fi Signal Boosters

The Wifi network extender simply picks up the existing Wi-Fi network signal as it is becoming weaker and re-transmits the Wi-Fi network signal to extend it’s coverage.

Place the Wifi network booster near where your wireless signal from the Trunk Networks internet router is starting to become weaker.

Place it approximately where your Wi-Fi network signal is dropping down to less than two signal bars. Walk around your home with a tablet to find where this is.

When was the last time you upgraded the Trunk Networks broadband router?

The Trunk Networks and broadband infrastructure, in general, are frequently upgraded to support new features and improve performance as technology evolves.  Always ensure that the Trunk Networks internet router is running on the latest software.

Most Trunk Networks internet routers allow you to carry out the software update by simply logging into the Trunk Networks broadband router and simply clicking a button to perform the upgrade.

If you cannot do this, contact Trunk Networks and they will perform the upgrade for you or alternatively, talk you through performing the upgrade yourself.

As well as upgrading the software, if you have had the same hardware for a long period, it’s probably worth speaking to Trunk Networks to request for a router upgrade.

Is the cause of the problem outside your property (at the exchange)?

This is probably the most likely reason for Trunk Networks broadband performance problems in your property and it’s more common for broadband connections that are delivered through phone lines.

If you’re not sure if this is relevant in your case, you should contact Trunk Networks who will be able to conduct the relevant connection tests to check if there is a fault on the Trunk Networks internet connection.

Is the performance issue because of Trunk Networks Internet congestion?

If you’re finding that the Trunk Networks broadband connection speed in your area is slows down during certain periods i.e. weekends and evenings, then it may be because of congestion during peak hours.

• What is Broadband Contention Ratio and does Trunk Networks have contention?

You should speak to Trunk Networks to check your minimum speed.

Test your Trunk Networks broadband connection

After the fault has been resolved either by yourself or Trunk Networks, re-test the broadband connection using  at least 2 separate Speedtests to ensure the fault is fixed:

• • Use the ookla internet broadband speed test to test your Trunk Networks connection
  • Test your Trunk Networks broadband speed using Ookla Offical Speed Test
  • Test your Trunk Networks internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Trunk Networks internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting