How to troubleshoot Trunk Networks internet performance problems

Before you start troubleshooting the performance of your Trunk Networks broadband connection, we suggest that you perform a Trunk Networks Broadband Speed Test to benchmark your current broadband speed.

You may also want to confirm the guaranteed minimum download speed that you are paying for from Trunk Networks.

You can get this info by checking a Trunk Networks broadband bill, your Trunk Networks contract or by contacting Trunk Networks.

Potential causes of Trunk Networks’s slow broadband performance

Is it the Trunk Networks broadband that is running slow or is it your device (PC/laptop/phone)?

You need to consider how many apps are running on your device.

The performance issue could be due to over-utilization of your system resources e.g RAM/memory/CPU Processor and as opposed to an issue with Trunk Networks’s internet connection.

If you are on a laptop then you can use the task manager to see your CPU and Memory utilization.

On any other device, you should try rebooting the device which hopefully should shut down all applications that may be using up your device resources.

Re-run the Trunk Networks Speed checker on your personal computer and your mobile to check how the speed test results differ between the 2 devices.

Hopefully this should give you some info to help determine if the problem is with your PC/Smartphone or the Trunk Networks internet connection.

• What does the Trunk Networks download and upload speed mean?
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Is your Wi-Fi network the cause of the slowness?

The cause of the performance problem may be your Wifi and not the Trunk Networks broadband connection.

You could rule out the Wifi by connecting your computer directly to the Trunk Networks broadband router using a network cable and run the Trunk Networks Speed test again.

If the speed test result improves when you’re connected using an ethernet cable, this indicates that the problem could be with your Wifi network.

Possible things to investigate:

• Are the WiFi channels that you are using for your wireless network (SSID) overlapping with the neighbors?
• Is the Wifi signal from the internet router obstructed?
• Does the speed get better when you’re stood directly in-front of the Trunk Networks wireless router?

Who’s connected to my Wi-Fi network?

Have you checked that your Wi-Fi network password has not been hacked? Do you have an open Wifi network? How strong is your wireless network password? It could be time to change it.

Others could be on your Wifi network and using up all the Trunk Networks speed by downloading, uploading or even streaming music or video over your Trunk Networks broadband connection! Worse than that, they could be conducting illegal activities on your Trunk Networks internet connection.

There are three applications that you can utlise to analyze your Wifi network to check who is connected:

• Windows users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• Wireless troubleshooting application WiFi Analyzer

The above apps will scan your Wi-Fi network and show you a list of the connected devices.

• How to check who is on your Trunk Networks Wi-Fi network

Do I need a Wi-Fi network booster for my Trunk Networks broadband?

You may find that you have Wi-Fi black spots at your home, a wireless network extender aka a wireless Booster is the best fix to boost your wireless signal to cover any coverage holes.

• Cheapest Wireless Signal Boosters

The wireless network extender simply picks up your existing Wifi network signal just as it is becoming weaker and re-transmits the Wi-Fi network signal to increase it’s reach.

Place the wireless network extender where your Wifi signal from the Trunk Networks broadband router is becoming weaker.

Position it near where your Wifi signal drops down to less than two bars. Walk around your property with a tablet to determine where this location is.

When was the last time you upgraded the Trunk Networks broadband router?

The Trunk Networks and broadband infrastructure, in general, are constantly updated to support new features and improve reliability as technology evolves.  Always ensure that your Trunk Networks broadband router is running the most up to date software.

Most Trunk Networks broadband routers will allow you to carry out the software upgrade by simply logging into the Trunk Networks broadband router and simply clicking on a button to do the update.

If you cannot do this, contact Trunk Networks and they will do this for you or talk you through performing the upgrade yourself.

In addition to updating the software, if you have had the same hardware for a long period, it’s probably worth speaking to Trunk Networks to request for a router upgrade.

Is the cause of the problem external to your home (at the exchange)?

This is probably the most likely reason for Trunk Networks broadband performance issues in your property and is more common for broadband connections that are delivered via phone lines.

If you’re unsure if this is relevant in your case, contact Trunk Networks who should be able to run the relevant connection checks to check if there is a problem on the Trunk Networks internet line.

Is the performance issue because of Trunk Networks broadband congestion?

If you’re finding that the Trunk Networks internet connection speed in your area is slow during certain periods e.g over weekends and evenings, it may be because of congestion during peak times.

• What’s Broadband Contention Ratio and does Trunk Networks have contention?

You should contact Trunk Networks to find out your minimum speed.

Find Best Alternatives to Trunk Networks Broadband

 

Re-testing your Trunk Networks broadband connection

After the fault has been resolved either by yourself or Trunk Networks, re-test the broadband connection using  at least two separate Speedtests to ensure the problem is resolved:

• • Use the ookla internet broadband speed checker to test your Trunk Networks connection
  • Check your Trunk Networks internet speed using Ookla Offical Speed Test
  • Test your Trunk Networks internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Trunk Networks internet speed checker
  • • 0845UK Broadband Speedtest and troubleshooting