Trunk Networks Internet Speed Checker and troubleshooting

 Trunk Networks internet Speed Checker

Click on the “Go” button on the Ookla Speed Checker to confirm the speed of your Trunk Networks broadband connection.

Information on how to troubleshoot problems with your Trunk Networks broadband can be below.

For a more accurate reading, run the Speedtest twice

Troubleshooting Trunk Networks broadband internet performance

Trunk Networks Internet speed test - Slow Internet speedBefore starting to troubleshoot the speed of your Trunk Networks broadband connection, you firstly need to run the Trunk Networks Internet Broadband Speed Test and also confirm the exact Upload and Download speed that you are paying for.

You can get this information by checking a Trunk Networks bill or contact Trunk Networks to confirm this information.

Possible causes of Trunk Networks slow broadband speed

Is it your Trunk Networks broadband that is slow or is it your device (PC/laptop/phone)?

You need to check how many apps are currently running on your device that could be utilizing your system resources (mainly RAM memory and CPU) and/or your Trunk Networks internet bandwidth.

If you are on a PC then you may use the task manager to see your processor and RAM utilization.

On any other device you could try restarting the device which should hopefully shutdown all programs that may have been running in the background.

Re-run the Trunk Networks speed test on your computer and your phone to see how the speedtest results compare between the two devices.

This should hopefully give you some information to work with in terms of whether the issue lies with your device or the Trunk Networks broadband connection.

Is your Wi-Fi network connection the problem?

The cause of the issue could be your wireless network connection and not the Trunk Networks broadband internet connection.

You could rule out the wireless network network being the cause of the issue by connecting your PC directly to the Trunk Networks broadband router using a network cable and run the Trunk Networks speed checker again.

If speed improves when you are connected by an ethernet cable then this proves that the issue could be with your Wi-Fi network connection setup.

Possible things to investigate are:

  • Are the WiFi channels you’re using for your wireless network (SSID) overlapping with your neighbors?
  • Could your wireless network signal from the router be obstructed?
  • Does your performance improve when you’re stood directly infront of the Trunk Networks broadband or wireless router?
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Who is connected to my Wifi network?

Have you checked that your Wifi network password has not been compromised? Do you have an un-secured Guest wireless network?

Neighbors could be using your Wi-Fii network and eating up all your Trunk Networks bandwidth downloading/uploading or even streaming netflix! Worse than that, they could be carrying out illegal activities which will all point to your connection.

There are two apps that you can use to scan your Wi-Fi network to check who’s connected:

Both applications will scan your wireless network and show you a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a wireless Booster for my Trunk Networks broadband?

If you find that you have Wifi black holes in your home, then a Wifi extender aka a Wi-Fi Booster is the solution to boost your signal. They are readily available online from around £15.

The Wi-Fi network booster simply picks up the existing wireless network signal as it is becoming weak and then re-transmits the Wi-Fi network signal at a more stronger rate to extend it’s reach.

Place the Wifi network booster/extender where your Wi-Fi network signal from the Trunk Networks broadband router is starting to become weak.  Approxiametly where your Wi-Fi network signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Trunk Networks broadband router?

The Trunk Networks and openreach infrastructure is constantly being upgraded to support new features (some end user facing and others internal).  Always ensure that the Trunk Networks broadband router has the most up to date software.

The majority of Trunk Networks broadband routers allow you to perform the software update by logging on the Trunk Networks broadband router and simply clicking a button to do the upgrade.

If you cannot do this, contact Trunk Networks and they are able to either do this for you or talk you through how to do it depending on the Trunk Networks router model you have.

As well as upgrading the software, if you have had the same hardware for a long time, it’s worth speaking to Trunk Networks to ask for a hardware upgrade.

Is the problem external (at the exchange)?

This is probably the most likely reason for Trunk Networks broadband performance issue in your home and is more common for broadband connections that are delivered through phone lines.

If you’re unsure if this is relevant in your case, you should contact Trunk Networks who should be able to run the relevant connection checks to check if there is a problem on the Trunk Networks internet connection.

Is it due to Trunk Networks Internet congestion?

If you’re finding that the Trunk Networks internet connection speed in your area is slow during certain times i.e. over weekends and evenings, it may be due to congestion during peak times.

You should contact your Trunk Networks to understand if the service you have subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Trunk Networks internet connection

After the problem has been fixed either by yourself or Trunk Networks, retest the internet connection using  at least 2 independent speedtests such as the one here and Ookla internet speedtester to ensure the fault is fixed.

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