Turboweb Broadband Speedtest and troubleshooting
Turboweb internet Speed test
Click on the “Go” button on the Ookla Speed Checker to check the broadband speed of your Turboweb broadband connection.
Information on how to fix problems with your Turboweb internet connection can be found below.
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How to troubleshoot Turboweb internet speed issues
Before starting to troubleshoot the speed of your Turboweb broadband connection, we suggest that you perform a Turboweb Broadband Speedtest to confirm your current connection speed.
You may also want to confirm the minimum download speed you on your broadband package from Turboweb.
You can find this info by checking a Turboweb broadband bill, your Turboweb contract or by contacting Turboweb.
Probable causes of Turboweb’s slow internet performance
Is it your Turboweb broadband that is running slow or could it be your device (laptop/smartphone/PC)?
You may need to check the number of apps are currently running on your device.
The performance problem may be due to the over-utilization of your system resources e.g Memory/CPU and as opposed to an issue with Turboweb’s broadband connection.
If you are on a laptop then you can use the task manager to see your CPU and RAM utilization.
On any other device, you should try rebooting the device which hopefully will terminate all programs that may have been hogging your device resources.
Re-run the Turboweb Speed checker on your PC and your mobile to check how the speedtest results differ between the 2 devices.
This should hopefully provide you with more info to work with in terms of if the issue lies with your device or the Turboweb broadband connection.
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Is your Wifi the cause of the performance issue?
The root cause of the performance problem may be your wireless network and not the Turboweb broadband connection.
You can rule out the Wi-Fi network by simply connecting your PC directly into the Turboweb broadband router with a network cable and then run the Turboweb Speed test again.
If the performance improves when you’re connected using an ethernet cable, this shows that the issue could be with your wireless network.
A few other things to check:
- Are the Wireless channels that you’re using for your Wifi network (SSID) overlapping with your neighbors?
- Is the Wifi signal from the broadband router obstructed?
- Does your speed improve when you’re standing directly infront of the Turboweb wireless router?
Who’s connected to my Wi-Fi network?
Have you checked that your Wifi network password has not been hacked? Do you have an open wireless network? How strong is your Wi-Fi network password? It could be time to update it.
Others could be using your Wifi network and eating up all your Turboweb speed by downloading, uploading or even streaming music or video over your Turboweb broadband connection! Worse still, they may be carrying out illegal activities on your Turboweb internet connection.
There are three apps that you can potentially utlise to analyse your Wifi network to check who is connected:
- Microsoft users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wireless network scanning application WiFi Analyzer
The above software scan your Wi-Fi network and show you a list of the everything on your wifi.
Should I get a wireless booster for my Turboweb broadband?
If you find that there are wireless coverage holes in your home, a Wi-Fi network extender also known as a Wi-Fi Booster may be the best solution to strengthen your Wifi signal to cover any black spots.
The Wifi network booster simply picks up the existing Wifi network signal just as it is becoming weaker and re-transmits the Wifi network signal to increase it’s reach.
Place the Wifi network extender near the position where your wireless signal from the Turboweb broadband router is starting to become weaker.
Position it near where your wireless network signal is dropping down to less than 2 bars. Walk around your house with a smartphone to try and establish where this is.
When did you last upgrade the Turboweb internet router?
The Turboweb and broadband infrastructure, in general, are constantly upgraded to support new features and improve performance as technology evolves. Always ensure that your Turboweb internet router is running on the most up to date software.
The majority of Turboweb internet routers will allow you to perform the software update by simply logging on the Turboweb broadband router and simply clicking on a button to perform the upgrade.
If you cannot do this, get in touch with Turboweb and they will do this for you or guide you through performing the upgrade yourself.
In addition to updating the software, if you have had the same router for a long period, it’s worth talking to Turboweb to request for a router upgrade.
Is the cause of the problem outside your property (at the exchange)?
This is probably the most common cause for Turboweb broadband performance issues in your area and is more common for internet broadband connections that are delivered through phone lines.
If you are unsure if this is relevant in your case, you should contact Turboweb who should be able to carry out the appropriate line checks to see if there is a problem on the Turboweb broadband line.
Is it because of Turboweb broadband congestion?
If you’re finding that the Turboweb internet connection speed in your area is slows down during certain periods i.e. over weekends or during the evening, then it may be because of congestion during peak hours.
You should speak to Turboweb to check your minimum speed.
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Re-testing your Turboweb broadband connection
After the problem has been resolved either by yourself or Turboweb, retest your internet connection using at least two separate Speedtests to ensure the issue is resolved: