Turboweb Internet Speed Checker and troubleshooting

 Turboweb broadband Speed test

Click on the “Go” button on the Ookla Speed test to confirm the speed of your Turboweb internet connection.

Information on how to fix problems with your Turboweb broadband can be below.

For a more accurate reading, run the Speedtest twice

How to troubleshoot Turboweb broadband internet speed

Turboweb Internet speedtest - Slow broadband speedBefore starting to troubleshoot the performance of your Turboweb broadband connection, you firstly need to run the Turboweb Internet Broadband Speed Test and also confirm what Upload and Download speed that you are paying for.

You can get this info by checking your Turboweb bill or contact Turboweb to confirm this information.

Likely causes of Turboweb slow internet speed

Is it your Turboweb broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many applications are concurrently running on your device that could be utilising your system resources (mainly RAM memory and CPU) and/or your Turboweb internet bandwidth.

If you are on a computer then you may use the task manager to see your CPU and RAM usage.

On any other device you could try rebooting the device which should hopefully terminate all programs that may have been running in the background.

Re-run the Turboweb speed test on your personal computer and your phone to see how the speedtest results compare between the 2 devices.

This should hopefully give you some information to work with in terms of whether the issue lies with your device or the Turboweb internet connection.

Is your wireless network connection the problem?

The cause of the issue could be your wireless connection and not the Turboweb broadband internet connection.

You can rule out the Wifi network network being the cause of the issue by connecting your PC directly to the Turboweb broadband router using a network cable and run the Turboweb speed test again.

If speed is better when you’re connected using an ethernet cable then this proves that the issue could be with the Wifi connection setup.

Possible things to check are:

  • Are the Wireless channels you’re using for your Wi-Fi network network (SSID) overlapping with your neighbors?
  • Could your Wifi signal from the router be obstructed?
  • Does the performance improve when you’re stood directly in-front of the Turboweb broadband or wireless router?
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Who is connected to my Wi-Fi network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured Guest wireless network?

Neighbors could be on your wirelessi network and using up all your Turboweb bandwidth downloading/uploading or even streaming netflix! Worse still, they could be carrying out illegal activities which will all point to your connection.

There are 2 applications that you can use to scan your wireless network to check who’s connected:

Both applications will scan your Wifi network and show you a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a wireless network Booster for my Turboweb broadband?

If you find that you have wireless black holes in your house, then a Wifi extender aka a Wifi Booster is the fix to boost your signal. They are readily available online from around £15.

The wireless network booster simply picks up your existing Wifi signal as it is starting to become weak and then re-transmits the Wifi signal at a more stronger rate to extend it’s coverage.

Place the Wifi network booster/extender where your Wifi signal from the Turboweb broadband router is starting to become weak.  Approxiametly where your wireless network signal drops down to 2 bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Turboweb broadband router?

The Turboweb and openreach infrastructure is constantly being updates to support new features (some customer facing and others internal).  Ensure that your Turboweb broadband router has the most up to date software.

The majority of Turboweb broadband routers will allow you to perform the software update by logging into the Turboweb broadband router and simply clicking a button to do the update.

If you cannot do this, contact Turboweb and they will be able to either do this for you or guide you through how to do it depending on the Turboweb router model you have.

In addition to updating the software, if you have had the same hardware for a long time, it is worth speaking to Turboweb to ask for a router upgrade.

Is the fault external (at the exchange)?

This is probably the most common reason for Turboweb broadband performance problem in your home and it’s more common with broadband connections that are delivered via phone lines.

If you are not sure if this is relevant in your case, you should contact Turboweb who will be able to conduct the appropriate line tests to check if there is a issue on the Turboweb internet connection.

Is it due to Turboweb Broadband congestion?

If you are finding that the Turboweb internet connection speed in your area is slow during certain times e.g weekends and evenings, it may be due to congestion during peak times.

You should speak to your Turboweb to understand if the service you have subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Turboweb internet connection

After the fault has been fixed either by yourself or Turboweb, retest the internet connection using  at least 2 independent speedtests such as the one here and Ookla internet speedtester to ensure the problem is resolved.

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