Turboweb Internet Speed Checker and troubleshooting

 Turboweb broadband Speed test

Click on the “Go” button below on the Ookla Speed Checker to test the broadband speed of your Turboweb broadband connection.

Information on how to fix problems with your Turboweb broadband can be found below the speed test widget.

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Troubleshooting Turboweb internet speed issues

Turboweb Internet Speedchecker - Slow Internet speed

Before starting to troubleshoot the speed of your Turboweb internet connection, we suggest that you perform a Turboweb Broadband Speedtest to benchmark your current connection speed.

You may also want to find out the minimum download speed that you have subscribed to from Turboweb.

You can get this info by checking a Turboweb broadband bill, your Turboweb contract or by contacting Turboweb.

Potential causes of Turboweb’s slow internet speed

Is it your Turboweb internet connection that is running slow or is it your device (laptop/smartphone/PC)?

You need to consider the number of applications are currently running on your device.

The speed issue could be due to over-utilisation of your system resources e.g RAM/CPU Processor and as opposed to a problem with Turboweb’s broadband connection.

If you are on a PC then you can use the task manager to see your Processor and RAM utilisation.

On any other device, you could try restarting the device which hopefully will terminate all apps that may have been hogging system resources.

Run the Turboweb Speed test on your PC and your mobile phone to see how the speedtest results compare between the 2 devices.

Hopefully this should provide you with some info to work with in terms of if the problem is with your PC/Smartphone or the Turboweb broadband connection.

Is your Wifi network the problem?

The root cause of the performance problem may be your wireless network as opposed to the Turboweb broadband internet connection.

You could rule out the Wifi by simply connecting your PC directly into the Turboweb broadband router with a network cable and run the Turboweb Speedtest again.

If the speed checker result is better when you are connected via a network cable, this proves that the problem could be with the wireless network.

A number of things to look further into:

  • Are the WiFi channels that you are using for your wireless network network (SSID) overlapping with the neighbors?
  • Is the Wifi network signal from the internet router obstructed?
  • Does your speed get better when you’re stood right in-front of the Turboweb internet router?

Who is connected to my Wifi network?

Have you checked that your Wifi network password has not been shared? Do you have an un-secured wireless network? How complex is your Wi-Fi network password? It could be time to change it.

Neighbours could be on your Wifi network and using up all your Turboweb speed by downloading, uploading or even streaming music or videos over your Turboweb broadband connection! Worse than that, they may be conducting illegal activities using your Turboweb broadband connection.

Turboweb wireless issues

There are 3 applications that you can potentially utlise to analyse your Wifi network to check who’s connected:

The above applications scan your wireless network and display a list of the devices connected.

Do I need a wireless network booster for my Turboweb broadband?

If you discover that you have Wifi black spots at your home, a Wifi extender also known as a wireless Booster may be the best fix to strengthen your Wifi signal to cover any coverage holes.

The Wi-Fi network extender simply picks up the existing wireless network signal as it is starting to become weaker and re-transmits the wireless network signal to extend it’s reach.

Place the wireless network extender near the position where your wireless signal from your Turboweb internet router is becoming weaker.

Place it near where your Wi-Fi network signal is dropping down to 2 signal bars. Walk around your house with a tablet to find where this is.

When was the last time you upgraded the Turboweb broadband router?

Turboweb router upgrade

The Turboweb and broadband infrastructure, in general, are frequently upgraded to support new features and improve performance as technology evolves.  Ensure that the Turboweb broadband internet router is running the latest software.

Most Turboweb broadband routers allow you to perform the software upgrade by simply logging into the Turboweb broadband router and simply clicking on a button to perform the update.

If you cannot do this, contact Turboweb and they will perform the upgrade for you or talk you through the process.

As well as updating the software, if you have had router for a long period, it’s worth speaking to Turboweb to request for a router upgrade.

Is the fault external to your home (at the exchange)?

This is probably the most likely cause for Turboweb broadband performance problems in your property and it’s more common with internet broadband connections that are delivered through phone lines.

If you are unsure if this is relevant in your case, contact Turboweb who will be able to run the appropriate line tests to see if there is a fault on the Turboweb internet line.

Is it due to Turboweb broadband congestion?

If you’re finding that the Turboweb broadband connection speed in your area is slows down during certain periods i.e. weekends or during the evening, it may be because of congestion during peak times.

You should speak to Turboweb to check your guaranteed speed.

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Re-testing your Turboweb internet connection

After the issue has been resolved either by yourself or Turboweb, retest the broadband connection using  at least 2 independent Speedtests to ensure the problem is resolved:

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