UK Free ISP internet Speed test
Click on the “Go” button below on the Ookla Speed Checker to check the internet speed of your UK Free ISP broadband connection.
Information on how to troubleshoot issues with your UK Free ISP internet connection can be found below the Ookla Speed test widget.
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Troubleshooting UK Free ISP internet speed issues
Before you start troubleshooting the speed of your UK Free ISP internet connection, we suggest that you perform a UK Free ISP Broadband Speed Test to measure your current connection speed.
It is a good idea to also confirm the guaranteed minimum download speed you are paying for from UK Free ISP.
You can find this info by checking a UK Free ISP broadband bill, your UK Free ISP contract or by contacting UK Free ISP.
Potential causes of UK Free ISP’s slow broadband performance
Is it your UK Free ISP internet connection that is running slow or is it your device (PC/laptop/phone)?
You need to consider how many apps are running on your device.
The speed issue could be due to the over-utilisation of your system resources e.g RAM/memory/CPU Processor and as opposed to a problem with UK Free ISP’s internet connection.
If you’re on a laptop then you can use the task manager to see your Processor and RAM utilisation.
On any other device, you should try rebooting the device which hopefully will terminate all applications that may have been using up your systems resources.
Run the UK Free ISP Speedtest on your PC and your mobile phone to see how the speed test results compare between the 2 devices.
This should hopefully provide you with more info to work with in terms of if the issue lies with your device or the UK Free ISP broadband connection.
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Is your wireless the problem?
The root cause of the performance problem may be your wireless and not the UK Free ISP internet connection.
You could rule out the Wifi network by simply connecting your computer directly to the UK Free ISP broadband router with an ethernet cable and run the UK Free ISP Speedtest again.
If the speed is better when you are connected using a network cable, this indicates that the problem could be with your wireless network.
A few other things to investigate:
- Are the WiFi channels that you are using for your Wi-Fi network network (SSID) overlapping with the neighbors?
- Is your wireless network signal from the wireless router obstructed?
- Does your speed improve when you’re standing directly infront of the UK Free ISP broadband router?
Exactly who’s connected to my Wi-Fi network?
Have you checked that your wireless network password has not been hacked? Do you have an open Wi-Fi network? How strong is your Wi-Fi network password? It may be time to update it.
Neighbours could be using your wireless network and eating up all the UK Free ISP bandwidth by downloading, uploading or even streaming music or videos over your UK Free ISP internet connection! Worse still, they may be conducting illegal activities using your UK Free ISP broadband connection.
There are 3 applications that you can potentially utlise to scan your wireless network to check who’s connected:
- Microsoft users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- wireless network troubleshooting application WiFi Analyzer
The above apps scan your wireless network and produce a list of the connected devices.
Should I get a Wifi booster for my UK Free ISP broadband?
You may discover that there are Wi-Fi black spots in your home, a Wifi network extender aka a Wifi Booster may be the best fix to boost your Wi-Fi signal to cover any coverage gaps.
The Wi-Fi network extender picks up your existing Wifi network signal just as it is becoming weaker and re-transmits the Wifi network signal to extend it’s reach.
Position the Wifi booster near where your Wi-Fi network signal from the UK Free ISP internet router is starting to become weaker.
Place it approximately where your Wifi signal is dropping down to 2 signal bars. Walk around your property with a smartphone to try and establish where this location is.
When was the last time you upgraded the UK Free ISP broadband router?
The UK Free ISP and broadband infrastructure, in general, are frequently updated to support new features and improve reliability as technology evolves. Always ensure that the UK Free ISP broadband internet router is running the most up to date software.
The majority of UK Free ISP broadband routers will allow you to perform the software upgrade by logging into the UK Free ISP broadband router and simply clicking on a button to perform the upgrade.
If you cannot do this, get in touch with UK Free ISP and they will be able to perform the upgrade for you or alternatively, talk you through the process.
In addition to updating the software, if you have had the same router for a long period, it may be worth talking to UK Free ISP to ask for a router upgrade.
Is the problem outside your property (at the exchange)?
This is probably the most likely cause for UK Free ISP broadband performance problems in your property and it’s more common with broadband connections that are delivered using phone lines.
If you’re not sure if this is applicable to you, you should contact UK Free ISP who should be able to run the appropriate line checks to see if there is a fault on the UK Free ISP broadband line.
Is the issue due to UK Free ISP broadband congestion?
If you are finding that the UK Free ISP internet connection speed in your area is slows down during certain times i.e. over weekends or evenings, then it may be because of congestion during peak hours.
You should speak to UK Free ISP to find out your guaranteed speed.
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Re-testing your UK Free ISP internet connection
After the fault has been fixed either by yourself or UK Free ISP, retest your broadband connection using at least two separate Speedtests to ensure the problem is resolved: