UrbanWimax Internet Speed Checker and troubleshooting

 UrbanWimax internet Speed Checker

Click on the “Go” button on the Ookla Speed Checker to check the speed of your UrbanWimax broadband connection.

Information on how to fix issues with your UrbanWimax broadband can be below.

For a more accurate reading, run the Speedtest twice

Troubleshooting UrbanWimax broadband internet speed

UrbanWimax Internet speedtest - Slow broadband speedBefore starting to troubleshoot the speed of your UrbanWimax internet connection, you firstly need to run the UrbanWimax Internet Broadband speedtest and also confirm what Upload and Download speed you have subscribed to.

You can get this information by checking a UrbanWimax bill or contact UrbanWimax to confirm this info.

Possible causes of UrbanWimax slow internet speed

Is it the UrbanWimax broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many applications are concurrently running on your device that could be using your system resources (mainly RAM memory and CPU) and/or your UrbanWimax internet bandwidth.

If you are on a laptop then you can use the task manager to see your CPU and RAM usage.

On any other device you should try restarting the device which should hopefully kill all applications that may be running in the background.

Re-run the UrbanWimax speed checker on your personal computer and your mobile to see how the speedtest results compare between the 2 devices.

This should hopefully give you some info to work with in terms of if the issue lies with your device or the UrbanWimax internet connection.

Is your Wifi network connection the problem?

The cause of the issue could be your wireless connection and not the UrbanWimax broadband internet connection.

You could rule out the wireless network being the cause of the problem by connecting your computer directly into the UrbanWimax broadband router using an ethernet cable and run the UrbanWimax speed checker again.

If the speed improves when you’re connected via an ethernet cable then this proves that the issue could be with your wireless network connection setup.

Possible things to check are:

  • Are the Wireless channels you’re using for your Wifi network network (SSID) overlapping with your neighbors?
  • Could your wireless network signal from the router be obstructed?
  • Does your performance improve when you’re stood directly infront of the UrbanWimax broadband or wireless router?
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Who is connected to my Wi-Fi network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an open Guest wireless network?

Neighbors could be using your Wi-Fii network and using up all the UrbanWimax bandwidth downloading/uploading or even streaming netflix! Worse still, they could be carrying out illegal activities which will all lead to your connection.

There are two applications that you can use to scan your Wifi network to check who’s connected:

Both applications will scan your wireless network and show you a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wifi network Booster for my UrbanWimax broadband?

If you find that you have wireless black holes in your home, then a Wifi extender aka a Wi-Fi Booster is the fix to boost your signal. They are readily available online from around £15.

The Wi-Fi network booster simply picks up your existing wireless signal just as it is becoming weak and then re-transmits the wireless signal at a more stronger rate to extend it’s reach.

Place the wireless booster/extender where your Wifi signal from the UrbanWimax broadband router is becoming weak.  Approxiametly where your Wi-Fi network signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your UrbanWimax broadband router?

The UrbanWimax and openreach infrastructure is constantly being updates to support new features (some end user facing and others internal).  Ensure that your UrbanWimax broadband router has the latest software.

Most UrbanWimax broadband routers allow you to carry out the software upgrade by logging on the UrbanWimax broadband router and simply clicking a button to do the update.

If you can’t do this, contact UrbanWimax and they are able to either do this for you or guide you through how to do it depending on the UrbanWimax router model you have.

In addition to updating the software, if you have had the same router for a long period, it is worth speaking to UrbanWimax to ask for a hardware upgrade.

Is the problem external (at the exchange)?

This is probably the most common reason for UrbanWimax broadband performance problem in your area and it’s more common with broadband connections that are delivered through phone lines.

If you are unsure if this is relevant in your case, you should contact UrbanWimax who will be able to conduct the appropriate connection tests to see if there is a problem on the UrbanWimax internet line.

Is it due to UrbanWimax Internet congestion?

If you are finding that the UrbanWimax internet connection speed in your area is slow during certain periods e.g weekends and evenings, it may be due to congestion during peak times.

You should contact your UrbanWimax to find out if the service you have subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your UrbanWimax broadband connection

After the fault has been resolved either by yourself or UrbanWimax, re-test the internet connection using  at least 2 independent speedtests such as the one here and Ookla internet speedtester to ensure the fault is resolved.

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