UrbanWimax Internet Speed test and troubleshooting

 UrbanWimax internet Speed test

Click on the “Go” button on the Ookla Speed Test to check the broadband speed of your UrbanWimax broadband connection.

Details on how to fix issues with your UrbanWimax internet connection can be found below the Ookla Speed checker widget.

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Troubleshooting UrbanWimax broadband performance problems

UrbanWimax Internet speedtest - Slow Internet speed

Before you begin troubleshooting the performance of your UrbanWimax internet connection, we suggest that you perform a UrbanWimax Internet Speed Test to confirm your current connection speed.

Also confirm the guaranteed minimum download speed you on your broadband package from UrbanWimax.

You can find this information by checking a UrbanWimax broadband bill, your UrbanWimax contract or by contacting UrbanWimax.

Probable causes of UrbanWimax’s slow internet speed

Is it your UrbanWimax internet connection that is running slow or is it your device (laptop/smartphone/PC)?

You may need to consider the number of applications are running on your device.

The speed issue could be due to over-utilisation of your system resources e.g Memory/CPU Processor and not an issue with UrbanWimax’s internet connection.

If you’re on a PC then you can use the task manager to see your CPU and RAM utilisation.

On other device, you should try rebooting the device which hopefully will shutdown all programs that may have been using up your systems resources.

Run the UrbanWimax Speed checker on your computer and your mobile phone to see how the speed test results differ between the two devices.

Hopefully this should give you more info to help determine if the issue is with your PC/Smartphone or the UrbanWimax internet connection.

Is your wireless network the cause of the performance issue?

The cause of the performance issue could be your wireless network and not the UrbanWimax internet connection.

You could rule out the Wi-Fi network by connecting your computer directly to the UrbanWimax broadband router with a network cable and run the UrbanWimax Speed test again.

If the speed checker result is better when you are connected using an ethernet cable, this proves that the problem may be with your wireless.

A number of things to look further into:

  • Are the WiFi channels that you’re using for your Wi-Fi network network (SSID) overlapping with the neighbors?
  • Is your wireless signal from the broadband router obstructed?
  • Does your speed improve when you’re standing right in-front of the UrbanWimax broadband router?

Who is connected to my Wifi network?

Have you checked that your Wifi network password has not been hacked? Do you have an open Wi-Fi network? How secure is your Wi-Fi network password? It could be time to change it.

Others could be using your Wifi network and eating up all your UrbanWimax bandwidth by downloading, uploading or even streaming music or videos on your UrbanWimax internet connection! Worse still, they may be carrying out illegal activities over your UrbanWimax internet connection.

UrbanWimax WiFi no connection

There are three apps that you can potentially utlise to analyze your Wifi network to see who is connected:

The above software scan your wireless network and display a list of the everything on your wifi.

Should I get a wireless booster for my UrbanWimax broadband?

If you discover that there are Wifi black spots in your house, a wireless network extender aka a Wifi Booster is the best solution to strengthen your Wifi signal to cover any coverage gaps.

The Wi-Fi network booster simply picks up the existing Wifi signal as it is becoming weaker and re-transmits the wireless signal to extend it’s coverage.

Place the wireless booster where your Wifi network signal from the UrbanWimax internet router is starting to become weaker.

Place it approximately where your wireless signal is dropping down to 2 bars. Walk around your house with a smartphone to try and establish where this is.

When did you last upgrade the UrbanWimax broadband router?

UrbanWimax broadband router upgrade

The UrbanWimax and broadband infrastructure, in general, are frequently upgraded to support new features and improve performance as technology evolves.  Always ensure that the UrbanWimax broadband internet router is running on the most up to date software.

Most UrbanWimax broadband routers allow you to perform the software update by simply logging on the UrbanWimax broadband router and simply clicking on a button to do the update.

If you cannot do this, contact UrbanWimax and they will do this for you or alternatively, talk you through the process.

In addition to upgrading the software, if you have had the same router for a long time, it is worth talking to UrbanWimax to request for a router upgrade.

Is the problem external to your home (at the exchange)?

This is probably the most likely cause for UrbanWimax broadband performance problems in your area and is more common with internet broadband connections that are delivered through phone lines.

If you are unsure if this is applicable to you, contact UrbanWimax who will be able to conduct the relevant connection tests to see if there is a fault on the UrbanWimax internet connection.

Is the performance issue due to UrbanWimax broadband congestion?

If you’re finding that the UrbanWimax broadband connection speed in your area is slows down during certain periods i.e. over weekends or during the evening, it may be due to congestion during peak times.

You should contact UrbanWimax to check your guaranteed speed.

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Test your UrbanWimax internet connection

After the problem has been resolved either by yourself or UrbanWimax, retest the internet connection using  at least 2 independent Speedtests to ensure the problem is fixed:


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