How to troubleshoot UrbanWimax internet speed issues

Before you start troubleshooting the speed of your UrbanWimax internet connection, we suggest that you perform a UrbanWimax Broadband Speed Test to benchmark your current connection speed.

Also find out the minimum download speed that you are paying for from UrbanWimax.

You can get this information by checking a UrbanWimax broadband bill, your UrbanWimax contract or by contacting UrbanWimax.

Possible causes of UrbanWimax’s slow internet performance

Is it the UrbanWimax internet connection that is running slow or could it be your device (PC/laptop/phone)?

You may need to check the number of apps are currently running on your device.

The performance problem could be due to the over-utilization of your system resources i.e RAM/CPU and as opposed to a problem with UrbanWimax’s internet connection.

If you’re on a laptop then you may use the task manager to see your Processor and RAM utilisation.

On other device, you should try restarting the device which hopefully should terminate all apps that may have been hogging system resources.

Run the UrbanWimax Speed test on your PC and your phone to check how the results compare between the 2 devices.

This should hopefully provide you with some info to help determine whether the issue lies with your device or the UrbanWimax internet connection.

• What exactly does the UrbanWimax download and upload speed mean?
• Who is the best Broadband Service Provider in the UK?
• 5 tips to improve your UrbanWimax broadband speed
• DNS tip to speed up internet browsing speed on UrbanWimax

Is your Wi-Fi network the issue?

The cause of the performance issue could be your internal Wifi network and not the UrbanWimax broadband connection.

You can rule out the Wi-Fi network by connecting your computer directly to the UrbanWimax broadband router with an ethernet cable and run the UrbanWimax Speedtest again.

If the speed is better when you are connected by an ethernet cable, this proves that the problem may be with the internal wireless network.

Possible things to investigate:

• Are the Wireless channels that you’re using for your Wi-Fi network network (SSID) overlapping with your neighbors?
• Is the wireless signal from the broadband router obstructed?
• Does your performance get better when your are stood right infront of the UrbanWimax wireless router?

Exactly who’s connected to my Wifi network?

Have you checked that your wireless network password has not been hacked? Do you have an un-secured Wi-Fi network? How secure is your wireless network password? It could be time to change it.

Neighbors could be on your wireless network and using up all the UrbanWimax bandwidth by downloading, uploading or even streaming music or videos over your UrbanWimax internet connection! Worse than that, they could be carrying out illegal activities using your UrbanWimax internet connection.

There are three apps that you can potentially utlise to analyze your Wifi network to check who is connected:

• Microsoft users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• WiFi scanning tool WiFi Analyzer

The above software scan your wireless network and display a list of the connected devices.

• How to check who is on your UrbanWimax wireless network

Do I need a Wifi booster for my UrbanWimax broadband?

If you discover that there are wireless black holes in your house, a Wifi network extender also known as a wireless Booster may be the best fix to boost your Wifi signal to cover any black spots.

• Best Wi-Fi Signal Boosters

The Wifi extender simply picks up your existing Wi-Fi network signal as it is becoming weaker and re-transmits the Wifi signal to extend it’s coverage.

Position the Wifi booster/extender near the position where your Wifi signal from your UrbanWimax internet router is starting to become weaker.

Place it approximately where your wireless signal drops down to two signal bars. Walk around your property with a mobile phone to determine where this location is.

When was the last time you upgraded the UrbanWimax broadband router?

The UrbanWimax and broadband infrastructure, in general, are constantly upgraded to support new features and improve performance as technology evolves.  Always ensure that your UrbanWimax internet router is running on the most up-to-date software.

The majority of UrbanWimax internet routers allow you to perform the software update by simply logging into the UrbanWimax broadband router and simply clicking on a button to start the update.

If you cannot do this, contact UrbanWimax and they will perform the upgrade for you or alternatively, guide you through performing the upgrade yourself.

As well as updating the software, if you have had the same hardware for a long period, it is worth speaking to UrbanWimax to ask for a router upgrade.

Is the problem outside your property (at the exchange)?

This is probably the most common cause for UrbanWimax broadband performance issues in your area and is more common with internet broadband connections that are delivered via phone lines.

If you’re unsure if this is relevant in your case, contact UrbanWimax who will be able to carry out the appropriate line checks to check if there is a issue on the UrbanWimax broadband connection.

Is the issue because of UrbanWimax broadband congestion?

If you’re finding that the UrbanWimax broadband connection speed in your area is slows down during certain periods e.g over weekends or evenings, it may be due to congestion during peak times.

• What’s Broadband Contention Ratio and does UrbanWimax have contention?

You should contact UrbanWimax to find out your guaranteed speed.

Test your UrbanWimax internet connection

After the issue has been resolved either by yourself or UrbanWimax, re-test your broadband connection using  at least 2 separate Speedtests to ensure the problem is resolved:

• • How to the ookla internet broadband speed test to test your UrbanWimax connection
  • Check your UrbanWimax broadband speed using Ookla Offical Speed Test
  • Test your UrbanWimax internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker UrbanWimax broadband speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting