UtilityWarehouse internet Speed test

Simply click on the “Go” button below on the Ookla Speed Test to check the broadband speed of your UtilityWarehouse internet connection.

Details on how to troubleshoot problems with your UtilityWarehouse broadband can be found below.

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Troubleshooting UtilityWarehouse internet performance issues

Before you begin troubleshooting the speed of your UtilityWarehouse internet connection, we suggest that you perform a UtilityWarehouse Broadband Speedtest to measure your current broadband speed.

It is a good idea to also confirm the guaranteed minimum download speed that you have subscribed to from UtilityWarehouse.

You can find this info by checking your UtilityWarehouse broadband bill, your UtilityWarehouse contract or by contacting UtilityWarehouse.

Likely causes of UtilityWarehouse’s slow internet speed

Is it your UtilityWarehouse internet connection that is running slow or is it your device (PC/laptop/phone)?

You may need to check how many applications are currently running on your device.

The performance problem could be due to the over-utilization of your device’s resources i.e RAM/memory/CPU Processor and not a problem with UtilityWarehouse’s broadband connection.

If you are on a computer then you may use the task manager to check your CPU and Memory utilisation.

On other device, you could try restarting the device which hopefully should kill all apps that may be using up system resources.

Re-run the UtilityWarehouse Speed checker on your computer and your mobile to see how the speed test results compare between the 2 devices.

This should hopefully give you some info to help determine if the problem lies with your device or the UtilityWarehouse internet connection.

Is your wireless network the cause of the performance issue?

The root cause of the performance problem could be your Wifi and not the UtilityWarehouse broadband connection.

You could rule out the wireless by simply connecting your PC directly to the UtilityWarehouse broadband router using an ethernet cable and run the UtilityWarehouse Speed test again.

If the speed is better when you’re connected by an ethernet cable, this proves that the issue may be with your Wi-Fi network.

A number of things to look further into:

Are the Wireless channels that you are using for your wireless network network (SSID) overlapping with the neighbours?
Is your wireless signal from the wireless router obstructed?
Does your performance improve when your are stood right in-front of the UtilityWarehouse internet router?

Exactly who’s connected to my wireless network?

Have you checked that your Wi-Fi network password has not been hacked? Do you have an open wireless network? How secure is your Wi-Fi network password? It could be time to update it.

Others could be on your Wifi network and using up all your UtilityWarehouse bandwidth by downloading, uploading or even streaming music or video over your UtilityWarehouse internet connection! Worse than that, they could be carrying out illegal activities on your UtilityWarehouse broadband connection.

There are 3 applications that you can utlise to analyze your wireless network to check who is connected:

Microsoft users can use Wireless network watcher
MAC users can use whoFi (who is on my Wifi)
wireless network scanning tool WiFi Analyzer

The above software scan your wireless network and produce a list of the devices connected.

How to check who is on your UtilityWarehouse Wifi network

Should I get a Wifi booster for my UtilityWarehouse broadband?

If you discover that you have wireless coverage holes in your property, a wireless extender also known as a Wifi Booster may be the best solution to strengthen your wireless signal to cover any black holes.

Cheapest Wifi Signal Extenders

The Wifi network extender picks up your existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the wireless signal to increase it’s coverage.

Position the wireless network booster where your Wifi signal from the UtilityWarehouse internet router is starting to become weaker.

Position it approximately where your Wi-Fi network signal drops down to less than 2 bars. Walk around your home with a tablet to find where this is.

When was the last time you upgraded the UtilityWarehouse broadband router?

The UtilityWarehouse and broadband infrastructure, in general, are constantly updated to provide new features and improve performance as technology evolves. Ensure that the UtilityWarehouse broadband internet router is running on the latest software.

Most UtilityWarehouse broadband routers will allow you to carry out the software upgrade by simply logging into the UtilityWarehouse broadband router and simply clicking on a button to perform the update.

If you cannot do this, get in touch with UtilityWarehouse and they will be able to perform the upgrade for you or alternatively, guide you through the process.

As well as updating the software, if you have had the same hardware for a long time, it’s worth talking to UtilityWarehouse to request for a router upgrade.

Is the issue external to your home (at the exchange)?

This is probably the most common cause for UtilityWarehouse broadband performance issues in your home and it’s more common with internet broadband connections that are delivered using phone lines.

If you are unsure if this is relevant in your case, contact UtilityWarehouse who should be able to run the relevant connection checks to see if there is a issue on the UtilityWarehouse broadband connection.

Is it due to UtilityWarehouse Internet congestion?

If you are finding that the UtilityWarehouse broadband connection speed in your area is slow during certain times i.e. over weekends or evenings, then it may be due to congestion during peak times.

What is Broadband Contention Ratio and does UtilityWarehouse have contention?

You should contact UtilityWarehouse to find out your guaranteed speed.

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Test your UtilityWarehouse broadband connection

After the problem has been resolved either by yourself or UtilityWarehouse, re-test your broadband connection using at least two independent Speedtests to ensure the problem is resolved: