UtilityWarehouse Internet Speed Checker and troubleshooting

 UtilityWarehouse broadband Speed test

Click on the “Go” button on the Ookla Speed Checker to check the speed of your UtilityWarehouse broadband connection.

Information on how to troubleshoot problems with your UtilityWarehouse broadband can be below.

For a more accurate reading, run the Speedtest twice


How to troubleshoot UtilityWarehouse broadband internet speed

UtilityWarehouse Internet Speedchecker - Slow Internet speedBefore starting to troubleshoot the speed of your UtilityWarehouse broadband connection, you firstly need to run the UtilityWarehouse Internet Broadband Speed Test and also confirm what Upload and Download speed that you have subscribed to.

You can get this information by checking a UtilityWarehouse bill or contact UtilityWarehouse to confirm this info.

Possible causes of UtilityWarehouse slow broadband speed

Is it the UtilityWarehouse broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many apps are concurrently running on your device that could be using your system resources (mainly RAM memory and CPU) and/or your UtilityWarehouse internet bandwidth.

If you are on a PC then you may use the task manager to see your CPU and memory usage.

On any other device you could try rebooting the device which should hopefully shut down all apps that may be running in the background.

Re-run the UtilityWarehouse speedtest on your PC and your mobile phone to see how the speedtest results compare between the two devices.

This should hopefully give you some information to work with in terms of whether the issue lies with your device or the UtilityWarehouse internet connection.

Is your Wifi network connection the problem?

The cause of the problem could be your Wifi network connection and not the UtilityWarehouse broadband internet connection.

You can rule out the Wifi network network being the cause of the problem by connecting your computer directly to the UtilityWarehouse broadband router using an ethernet cable and run the UtilityWarehouse speedtest again.

If speed improves when you’re connected by an ethernet cable then this proves that the problem may be with your wireless network connection setup.

Possible things to check are:

  • Are the WiFi channels you are using for your wireless network network (SSID) overlapping with your neighbors?
  • Could the Wifi signal from the router be obstructed?
  • Does the performance improve when your are standing directly infront of the UtilityWarehouse broadband or wireless router?
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Who is connected to my Wifi network?

Have you checked that your wireless network password has not been compromised? Do you have an open Guest wireless network?

Neighbors could be using your wirelessi network and using up all the UtilityWarehouse bandwidth downloading/uploading or even streaming netflix! Worse than that, they could be carrying out illegal activities which will all point to your connection.

There are 2 apps that you can use to scan your Wi-Fi network to see who is connected:

Both apps will scan your Wi-Fi network and show you a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wi-Fi network Booster for my UtilityWarehouse broadband?

If you find that you have wireless black holes in your house, then a Wifi extender also know as a Wi-Fi Booster is the fix to boost your signal. They are readily available online from around £15.

The Wifi network booster simply picks up the existing Wifi signal just as it is becoming weak and then re-transmits the Wifi network signal at a more stronger rate to extend it’s reach.

Place the Wi-Fi network booster/extender where your wireless network signal from the UtilityWarehouse broadband router is becoming weak.  Approxiametly where your wireless signal drops down to 2 bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your UtilityWarehouse broadband router?

The UtilityWarehouse and openreach infrastructure is constantly being upgraded to support new features (some end user facing and others internal).  Always ensure that your UtilityWarehouse broadband router has the latest software.

The majority of UtilityWarehouse broadband routers allow you to carry out the software update by logging on the UtilityWarehouse broadband router and simply clicking a button to do the update.

If you cannot do this, contact UtilityWarehouse and they are able to either do this for you or talk you through how to do it depending on the UtilityWarehouse router model you have.

As well as upgrading the software, if you have had the same router for a long period, it’s worth speaking to UtilityWarehouse to ask for a hardware upgrade.

Is the problem external (at the exchange)?

This is probably the most likely reason for UtilityWarehouse broadband performance issue in your home and it’s more common with internet broadband connections that are delivered via phone lines.

If you’re unsure if this is applicable to you, you should contact UtilityWarehouse who will be able to carry out the appropriate connection checks to see if there is a issue on the UtilityWarehouse internet line.

Is it due to UtilityWarehouse Internet congestion?

If you’re finding that the UtilityWarehouse internet connection speed in your area is slow during certain periods e.g weekends and evenings, it may be because of congestion during peak times.

You should contact your UtilityWarehouse to understand if the service you have subscribed to has a minimum speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your UtilityWarehouse internet connection

After the problem has been fixed either by yourself or UtilityWarehouse, retest your internet connection using  at least 2 independent speedtests such as the one here and Ookla broadband speedtester to ensure the fault is fixed.

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