UtilityWarehouse broadband Speed test

Simply click on the “Go” button on the Ookla Speed Test to see the internet speed of your UtilityWarehouse broadband connection.

Details on how to fix problems with your UtilityWarehouse internet connection are in the sections below.

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Troubleshooting UtilityWarehouse internet speed issues

Before you start troubleshooting the performance of your UtilityWarehouse internet connection, we suggest that you run a UtilityWarehouse Broadband Speed Test to confirm your current internet speed.

Also find out the guaranteed minimum download speed you have subscribed to from UtilityWarehouse.

You can get this info by checking your UtilityWarehouse broadband bill, your UtilityWarehouse contract or by contacting UtilityWarehouse.

Likely causes of UtilityWarehouse’s slow broadband speed

Is it the UtilityWarehouse broadband that is running slow or could it be your device (PC/laptop/phone)?

You may need to consider how many apps are currently running on your device.

The speed problem may be due to over-utilisation of your device’s resources i.e RAM/CPU Processor and as opposed to an issue with UtilityWarehouse’s broadband connection.

If you’re on a computer then you can use the task manager to check your CPU and RAM utilisation.

On any other device, you could try rebooting the device which hopefully will shutdown all apps that may have been using up system resources.

Re-run the UtilityWarehouse Speedtest on your computer and your mobile phone to check how the results compare between the 2 devices.

This should hopefully provide you with more info to help determine if the problem lies with your device or the UtilityWarehouse broadband connection.

Is your Wi-Fi network the cause of the slowness?

The root cause of the performance problem could be your Wifi as opposed to the UtilityWarehouse internet connection.

You can rule out the wireless by simply connecting your computer directly to the UtilityWarehouse broadband router using a network cable and run the UtilityWarehouse Speedtest again.

If the speed checker result is better when you’re connected via a network cable, this suggests that the problem could be with the Wifi network.

A few other things to check:

Are the WiFi channels that you’re using for your Wifi network (SSID) overlapping with your neighbors?
Is the Wifi signal from the broadband router obstructed?
Does your speed get better when you’re stood directly in-front of the UtilityWarehouse wireless router?

Who is connected to my wireless network?

Have you checked that your Wi-Fi network password has not been shared? Do you have an open wireless network? How complex is your Wifi network password? It may be time to update it.

Neighbours could be on your Wi-Fi network and eating up all the UtilityWarehouse bandwidth by downloading, uploading or even streaming music or videos over your UtilityWarehouse broadband connection! Worse still, they may be carrying out illegal activities on your UtilityWarehouse broadband connection.

There are 3 applications that you can utlise to scan your wireless network to check who’s connected:

Windows users can use Wireless network watcher
Apple users can use whoFi (who is on my Wifi)
wifi network scanning application WiFi Analyzer

The above applications will scan your wireless network and display a list of the connected devices.

How to see who is on your UtilityWarehouse Wi-Fi network

Should I get a Wifi network booster for my UtilityWarehouse broadband?

If you discover that there are wireless black holes at your home, a wireless extender aka a Wi-Fi Booster may be the best fix to boost your wireless signal to cover any coverage gaps.

Cheapest Wi-Fi Signal Boosters

The Wifi network extender picks up the existing Wi-Fi network signal as it is becoming weaker and re-transmits the wireless signal to increase it’s coverage.

Place the Wi-Fi network extender where your Wi-Fi network signal from the UtilityWarehouse broadband router is becoming weaker.

Place it near where your wireless network signal is dropping down to less than two signal bars. Walk around your house with a tablet to find where this location is.

When did you last upgrade the UtilityWarehouse broadband router?

The UtilityWarehouse and broadband infrastructure, in general, are constantly upgraded to provide new features and improve performance as technology evolves. Always ensure that your UtilityWarehouse broadband internet router is running the most up to date software.

Most UtilityWarehouse broadband routers will allow you to perform the software upgrade by logging into the UtilityWarehouse broadband router and simply clicking on a button to start the update.

If you cannot do this, contact UtilityWarehouse and they will perform the upgrade for you or guide you through the process.

As well as updating the software, if you have had the same hardware for a long time, it’s probably worth talking to UtilityWarehouse to ask for a router upgrade.

Is the root cause of the issue outside your property (at the exchange)?

This is probably the most common reason for UtilityWarehouse broadband performance problems in your area and is more common for broadband connections that are delivered using phone lines.

If you’re not sure if this is applicable to you, contact UtilityWarehouse who will be able to carry out the relevant line checks to see if there is a problem on the UtilityWarehouse internet line.

Is the issue because of UtilityWarehouse broadband congestion?

If you’re finding that the UtilityWarehouse internet connection speed in your area is slows down during certain times e.g over weekends or evenings, then it may be because of congestion during peak hours.

What’s Broadband Contention Ratio and does UtilityWarehouse have contention?

You should contact UtilityWarehouse to check your minimum speed.

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Test your UtilityWarehouse broadband connection

After the fault has been fixed either by yourself or UtilityWarehouse, retest the internet connection using at least two independent Speedtests to ensure the problem is resolved:

UtilityWarehouse Internet Speed test and troubleshooting