Troubleshooting UTV internet speed problems

Before starting to troubleshoot the speed of your UTV broadband connection, we suggest that you perform a UTV Broadband Speed Test to confirm your current broadband speed.

Also find out the minimum download speed that you have subscribed to from UTV.

You can find this info by checking your UTV broadband bill, your UTV contract or by contacting UTV.

Common causes of UTV’s slow internet performance

Is it your UTV internet connection that is slow or could it be your device (PC/laptop/phone)?

You may need to check how many apps are currently running on your device.

The performance issue may be due to the over-utilization of your device’s resources e.g Memory/CPU and as opposed to a problem with UTV’s broadband connection.

If you’re on a computer then you may use the task manager to check your CPU and Memory usage.

On any other device, you could try rebooting the device which should hopefully shut down all apps that may have been using up system resources.

Re-run the UTV Speed checker on your PC and your mobile to see how the speed test results differ between the two devices.

Hopefully this should provide you with more info to help determine if the issue is with your device or the UTV internet connection.

• What does the UTV download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• 5 ways to improve your UTV Internet performance
• DNS hack to speed up internet browsing speed on UTV

Is the Wi-Fi network the cause of the issue?

The cause of the performance issue may be your wireless network as opposed to the UTV broadband connection.

You can rule out the Wifi by simply connecting your PC directly into the UTV broadband router using a network cable and then run the UTV Speed test again.

If the speed improves when you’re connected via an ethernet cable, this shows that the issue could be with your Wifi.

A few other things to check:

• Are the Wireless channels that you are using for your Wifi network network (SSID) overlapping with your neighbours?
• Is the wireless signal from the broadband router obstructed?
• Does your speed get better when you’re stood right infront of the UTV internet router?

Exactly who’s connected to my Wifi network?

Have you checked that your wireless network password has not been hacked? Do you have an un-secured wireless network? How secure is your Wi-Fi network password? It may be time to update it.

Others could be using your Wi-Fi network and using up all the UTV bandwidth by downloading, uploading or even streaming music or videos over your UTV broadband connection! Worse than that, they could be carrying out illegal activities over your UTV internet connection.

There are three apps that you can potentially utlise to analyze your Wi-Fi network to see who is connected:

• Microsoft users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• Wireless scanning application WiFi Analyzer

The above apps scan your Wifi network and produce a list of the everything on your wifi.

• How to check who is on your UTV Wi-Fi network

Should I get a Wifi network booster for my UTV broadband?

If you discover that you have Wifi black holes at your property, a Wifi extender aka a wireless Booster may be the best solution to strengthen your Wi-Fi signal to cover any coverage holes.

• Best Wireless Signal Extenders

The Wi-Fi network extender picks up the existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the wireless network signal to extend it’s reach.

Position the Wi-Fi network booster/extender where your wireless network signal from your UTV internet router is starting to become weaker.

Place it approximately where your Wi-Fi network signal drops down to less than two bars. Walk around your house with a mobile phone to find where this is.

When did you last upgrade the UTV broadband router?

The UTV and broadband infrastructure, in general, are constantly updated to support new features and improve reliability as technology evolves.  Ensure that your UTV internet router is running the most up to date software.

Most UTV broadband routers will allow you to carry out the software upgrade by logging into the UTV broadband router and simply clicking on a button to do the upgrade.

If you cannot do this, get in touch with UTV and they will be able to perform the upgrade for you or alternatively, talk you through performing the upgrade yourself.

In addition to upgrading the software, if you have had the same hardware for a long period, it is worth talking to UTV to request for a hardware upgrade.

Is the fault outside your property (at the exchange)?

This is probably the most likely cause for UTV broadband performance issues in your area and is more common for broadband connections that are delivered using phone lines.

If you’re unsure if this is relevant in your case, you should contact UTV who will be able to run the relevant connection checks to see if there is a issue on the UTV internet line.

Is the performance issue due to UTV broadband congestion?

If you are finding that the UTV broadband connection speed in your area is slows down during certain periods e.g over weekends and evenings, it may be because of congestion during peak hours.

• What’s Broadband Contention Ratio and does UTV have contention?

You should speak to UTV to check your minimum speed.

Find Best Alternatives to UTV Broadband

 

Test your UTV broadband connection

After the issue has been fixed either by yourself or UTV, retest the internet connection using  at least two independent Speedtests to ensure the problem is resolved:

• • Use the ookla internet broadband speed test to test your UTV broadband
  • Test your UTV connection speed using Ookla Offical Speed Test
  • Test your UTV broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker UTV internet speed checker
  • • 0845UK Internet Speed test and troubleshooting