How to troubleshoot UTV internet performance issues

Before you start troubleshooting the speed of your UTV broadband connection, we recommend that you run a UTV Internet Speedtest to measure your current broadband speed.

Also find out the minimum download speed you are paying for from UTV.

You can get this information by checking a UTV broadband bill, your UTV contract or by contacting UTV.

Probable causes of UTV’s slow internet performance

Is it the UTV broadband that is slow or could it be your device (laptop/smartphone/PC)?

You need to check how many applications are currently running on your device.

The speed problem may be due to the over-utilisation of your device’s resources e.g RAM/CPU and as opposed to a problem with UTV’s broadband connection.

If you’re on a PC then you may use the task manager to see your Processor and Memory usage.

On other device, you should try restarting the device which hopefully will shutdown all programs that may be using up your device resources.

Re-run the UTV Speedtest on your computer and your mobile to check how the speedtest results compare between the 2 devices.

This should hopefully give you some info to help determine whether the issue is with your PC/Smartphone or the UTV broadband connection.

• What does the UTV download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• 5 tips to speed up your UTV broadband performance
• Simple DNS tip to speed up internet browsing speed on UTV

Is your wireless network the reason for the issues?

The cause of the performance problem could be your Wifi as opposed to the UTV broadband internet connection.

You could rule out the wireless network by connecting your computer directly to the UTV broadband router using an ethernet cable and then run the UTV Speed test again.

If the result is better when you’re connected via an ethernet cable, this suggests that the issue may be with your Wifi.

Possible things to investigate:

• Are the Wireless channels that you’re using for your wireless network network (SSID) overlapping with the neighbors?
• Is your Wifi signal from the broadband router obstructed?
• Does your performance get better when you’re standing directly infront of the UTV wireless router?

Exactly who’s connected to my Wifi network?

Have you checked that your Wifi network password has not been compromised? Do you have an open Wifi network? How complex is your wireless network password? It could be time to update it.

Neighbors could be on your Wifi network and using up all the UTV speed by downloading, uploading or even streaming music or video over your UTV internet connection! Worse still, they may be carrying out illegal activities over your UTV broadband connection.

Here are 3 applications that you can potentially use to analyze your wireless network to see who’s connected:

• Microsoft users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• wifi network scanning tool WiFi Analyzer

The above apps will scan your wireless network and show you a list of the devices connected.

• How to see who is on your UTV wireless network

Should I get a Wi-Fi network booster for my UTV broadband?

If you find that you have Wifi coverage holes at your property, a Wi-Fi network extender also known as a Wi-Fi Booster is the best solution to strengthen your Wi-Fi signal to cover any coverage gaps.

• Best Wi-Fi Signal Boosters

The wireless booster picks up the existing Wifi signal as it is becoming weaker and re-transmits the Wi-Fi network signal to increase it’s coverage.

Place the Wifi extender where your Wifi network signal from your UTV internet router is starting to become weaker.

Place it near where your Wifi network signal drops down to less than two bars. Walk around your house with a smartphone to find where this is.

When was the last time you upgraded the UTV broadband router?

The UTV and broadband infrastructure, in general, are frequently upgraded to support new features and improve reliability as technology evolves.  Ensure that your UTV broadband router is running on the most up to date software.

The majority of UTV internet routers will allow you to perform the software update by simply logging into the UTV broadband router and simply clicking on a button to do the upgrade.

If you can’t do this, contact UTV and they will be able to do this for you or talk you through the process.

As well as upgrading the software, if you have had router for a long period, it is worth talking to UTV to ask for a hardware upgrade.

Is the root cause of the issue external to your home (at the exchange)?

This is probably the most common reason for UTV broadband performance problems in your home and is more common for internet broadband connections that are delivered via phone lines.

If you are not sure if this is applicable to you, you should contact UTV who will be able to run the relevant line checks to see if there is a issue on the UTV internet line.

Is the issue due to UTV broadband congestion?

If you’re finding that the UTV broadband connection speed in your area is slows down during certain times e.g over weekends or during the evening, then it may be due to congestion during peak times.

• What’s Broadband Contention Ratio and does UTV have contention?

You should contact UTV to find out your guaranteed speed.

Find Best Alternatives to UTV Broadband

 

Test your UTV broadband connection

After the fault has been fixed either by yourself or UTV, retest the internet connection using  at least 2 independent Speedtests to ensure the problem is fixed:

• • How to the ookla internet broadband speed test to test your UTV connection
  • Check your UTV internet speed using Ookla Offical Speed Test
  • Test your UTV internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker UTV internet speed checker
  • • 0845UK Broadband Speedtest and troubleshooting