Velocity 1 Internet Speed Checker and troubleshooting
Velocity 1 internet Speed Checker
Click on the “Go” button on the Ookla Speed Test to see the internet speed of your Velocity 1 broadband connection.
Details on how to troubleshoot issues with your Velocity 1 internet connection can be found below the Ookla Speed test widget.
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How to troubleshoot Velocity 1 internet speed issues
Before starting to troubleshoot the speed of your Velocity 1 broadband connection, we suggest that you perform a Velocity 1 Internet Speedtest to measure your current broadband speed.
You may also want to find out the minimum download speed you on your broadband package from Velocity 1.
You can get this information by checking your Velocity 1 broadband bill, your Velocity 1 contract or by contacting Velocity 1.
Common causes of Velocity 1’s slow internet performance
Is it your Velocity 1 broadband that is slow or is it your device (PC/laptop/phone)?
You need to consider the number of apps are running on your device.
The performance issue may be due to the over-utilisation of your device’s resources e.g RAM/CPU and as opposed to an issue with Velocity 1’s internet connection.
If you are on a computer then you may use the task manager to see your Processor and RAM usage.
On other device, you could try rebooting the device which should hopefully shutdown all applications that may be using up your device resources.
Re-run the Velocity 1 Speedtest on your PC and your mobile phone to see how the results differ between the two devices.
Hopefully this should give you more information to work with in terms of if the issue is with your PC/Smartphone or the Velocity 1 internet connection.
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Is your Wifi the cause of the issue?
The cause of the performance issue could be your Wifi network as opposed to the Velocity 1 broadband connection.
You could rule out the Wifi by simply connecting your PC directly into the Velocity 1 broadband router using a network cable and run the Velocity 1 Speed test again.
If the result improves when you’re connected using a network cable, this indicates that the problem may be with the wireless network.
A number of things to look further into:
- Are the WiFi channels that you are using for your Wi-Fi network network (SSID) overlapping with the neighbours?
- Is the Wifi signal from the broadband router obstructed?
- Does the performance get better when your are stood right infront of the Velocity 1 wireless router?
Who is connected to my Wifi network?
Have you checked that your wireless network password has not been hacked? Do you have an un-secured Wifi network? How secure is your Wi-Fi network password? It may be time to change it.
Others could be on your Wifi network and using up all your Velocity 1 bandwidth by downloading, uploading or even streaming music or videos on your Velocity 1 internet connection! Worse still, they may be conducting illegal activities on your Velocity 1 broadband connection.
There are three applications to utlise to analyze your Wi-Fi network to see who’s connected:
- Microsoft users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- wifi network scanning application WiFi Analyzer
The above apps analyse your wireless network and display a list of the devices connected.
Do I need a wireless booster for my Velocity 1 broadband?
You may discover that you have Wifi black holes at your property, a Wifi network extender aka a Wifi Booster is the best solution to increase your Wifi signal to cover any coverage holes.
The wireless network booster picks up the existing Wifi network signal as it is becoming weaker and re-transmits the wireless network signal to increase it’s coverage.
Place the Wi-Fi network booster/extender where your wireless signal from the Velocity 1 broadband router is starting to become weaker.
Position it near where your wireless signal is dropping down to 2 signal bars. Walk around your house with a tablet to find where this location is.
When was the last time you upgraded the Velocity 1 broadband router?
The Velocity 1 and broadband infrastructure, in general, are frequently upgraded to support new features and improve reliability as technology evolves. Always ensure that the Velocity 1 broadband router is running the most up to date software.
Most Velocity 1 broadband routers will allow you to carry out the software upgrade by logging into the Velocity 1 broadband router and simply clicking a button to perform the update.
If you can’t do this, get in touch with Velocity 1 and they will be able to perform the upgrade for you or talk you through the process.
In addition to updating the software, if you have had hardware for a long time, it’s probably worth speaking to Velocity 1 to request for a hardware upgrade.
Is the cause of the problem outside your property (at the exchange)?
This is probably the most likely reason for Velocity 1 broadband performance issues in your property and is more common with internet broadband connections that are delivered via phone lines.
If you are unsure if this is applicable to you, you should contact Velocity 1 who will be able to conduct the appropriate line checks to check if there is a fault on the Velocity 1 broadband line.
Is it due to Velocity 1 Internet congestion?
If you are finding that the Velocity 1 broadband connection speed in your area is slows down during certain times e.g over weekends or evenings, it may be because of congestion during peak hours.
You should contact Velocity 1 to check your guaranteed speed.
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Re-testing your Velocity 1 internet connection
After the issue has been resolved either by yourself or Velocity 1, retest your broadband connection using at least two independent Speedtests to ensure the fault is resolved: