Troubleshooting Village Networks internet speed issues

Before you begin troubleshooting the speed of your Village Networks broadband connection, we recommend that you perform a Village Networks Internet Speedtest to confirm your current internet speed.

It is a good idea to also find out the minimum download speed you on your broadband package from Village Networks.

You can get this info by checking your Village Networks broadband bill, your Village Networks contract or by contacting Village Networks.

Common causes of Village Networks’s slow broadband speed

Is it the Village Networks internet connection that is running slow or could it be your device (laptop/smartphone/PC)?

You need to check how many applications are currently running on your device.

The performance issue may be due to the over-utilization of your system resources e.g RAM/CPU and not a problem with Village Networks’s broadband connection.

If you are on a computer then you can use the task manager to check your CPU and Memory usage.

On any other device, you could try restarting the device which hopefully will terminate all applications that may be using up your systems resources.

Run the Village Networks Speed checker on your PC and your mobile phone to check how the speedtest results compare between the two devices.

Hopefully this should provide you with some info to help determine if the issue is with your PC/Smartphone or the Village Networks internet connection.

• What does the Village Networks download and upload speed mean?
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• Five methods to improve your Village Networks broadband speed
• Simple DNS tip to speed up internet browsing speed on Village Networks

Is the Wifi the cause of the slowness?

The root cause of the performance issue may be your wireless and not the Village Networks broadband connection.

You could rule out the Wifi by connecting your computer directly to the Village Networks broadband router with an ethernet cable and run the Village Networks Speed test again.

If the result is better when you’re connected by a network cable, this indicates that the problem may be with the Wifi network.

Possible things to check:

• Are the WiFi channels that you’re using for your Wifi network network (SSID) overlapping with your neighbours?
• Is your Wifi network signal from the wireless router obstructed?
• Does the speed get better when your are stood directly in-front of the Village Networks wireless router?

Who’s connected to my wireless network?

Have you checked that your wireless network password has not been hacked? Do you have an un-secured Wifi network? How secure is your Wi-Fi network password? It could be time to change it.

Neighbours could be using your wireless network and using up all the Village Networks speed by downloading, uploading or even streaming music or video on your Village Networks broadband connection! Worse than that, they may be carrying out illegal activities using your Village Networks broadband connection.

There are three apps that you can potentially use to analyse your wireless network to check who is connected:

• Microsoft Windows users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• wifi network scanning tool WiFi Analyzer

The above applications analyse your wireless network and display a list of the everything on your wifi.

• How to see who is on your Village Networks wireless network

Should I get a Wifi network booster for my Village Networks broadband?

You may find that there are Wifi black spots in your property, a Wi-Fi network extender aka a Wifi Booster is the best fix to boost your Wifi signal to cover any black holes.

• Cheapest Wifi Signal Boosters

The wireless network booster picks up the existing wireless signal as it is starting to become weaker and re-transmits the Wifi signal to extend it’s coverage.

Position the wireless booster near where your Wi-Fi network signal from your Village Networks internet router is becoming weaker.

Place it approximately where your Wi-Fi network signal is dropping down to two signal bars. Walk around your home with a smartphone to try and establish where this location is.

When did you last upgrade the Village Networks broadband router?

The Village Networks and broadband infrastructure, in general, are constantly updated to provide new features and improve reliability as technology evolves.  Ensure that your Village Networks broadband router is running the most up to date software.

Most Village Networks broadband routers allow you to perform the software update by logging into the Village Networks broadband router and simply clicking a button to start the update.

If you cannot do this, get in touch with Village Networks and they will be able to do this for you or alternatively, talk you through performing the upgrade yourself.

As well as upgrading the software, if you have had router for a long period, it’s probably worth talking to Village Networks to request for a router upgrade.

Is the root cause of the issue outside your property (at the exchange)?

This is probably the most likely reason for Village Networks broadband performance issues in your area and is more common for broadband connections that are delivered using copper phone lines.

If you are not sure if this is relevant in your case, contact Village Networks who should be able to run the appropriate connection checks to check if there is a fault on the Village Networks internet connection.

Is the performance issue due to Village Networks Internet congestion?

If you are finding that the Village Networks internet connection speed in your area is slow during certain periods e.g weekends and evenings, it may be because of congestion during peak times.

• What’s Broadband Contention Ratio and does Village Networks have contention?

You should contact Village Networks to find out your minimum speed.

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Re-testing your Village Networks broadband connection

After the fault has been resolved either by yourself or Village Networks, retest the broadband connection using  at least 2 separate Speedtests to ensure the issue is fixed:

• • How to the ookla internet broadband speed checker to test your Village Networks broadband
  • Test your Village Networks broadband speed using Ookla Offical Speed Test
  • Test your Village Networks broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Village Networks broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting