Virgin Media Internet Speed Checker and troubleshooting
Virgin Media broadband Speed test
Simply click on the “Go” button below on the Ookla Speed Check to confirm the internet speed of your Virgin Media broadband connection.
Details on how to fix problems with your Virgin Media internet connection can be found below the Ookla Speed test widget.
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Troubleshooting Virgin Media internet performance problems
Before starting to troubleshoot the speed of your Virgin Media broadband connection, we suggest that you perform a Virgin Media Internet Speed Test to measure your current internet speed.
It is also a good idea confirm the minimum download speed that you are paying for from Virgin Media.
You can get this information by checking a Virgin Media broadband bill, your Virgin Media contract or by contacting Virgin Media.
Possible causes of Virgin Media’s slow broadband performance
Is it your Virgin Media broadband that is running slow or could it be your device (PC/laptop/phone)?
You may need to check the number of apps are running on your device.
The performance problem may be due to the over-utilization of your system resources i.e Memory/CPU Processor and as opposed to a problem with Virgin Media’s broadband connection.
If you are on a computer then you may use the task manager to see your CPU and Memory utilisation.
On any other device, you could try restarting the device which should hopefully shutdown all programs that may be hogging system resources.
Run the Virgin Media Speed checker on your PC and your phone to see how the results differ between the 2 devices.
This should hopefully provide you with more information to work with in terms of if the problem lies with your PC/Smartphone or the Virgin Media broadband connection.
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Is your Wi-Fi network the cause of the performance issue?
The cause of the performance issue could be your wireless network as opposed to the Virgin Media internet connection.
You could rule out the Wi-Fi network by simply connecting your computer directly into the Virgin Media broadband router using a network cable and run the Virgin Media Speedtest again.
If the performance is better when you’re connected using a network cable, this indicates that the issue could be with the Wifi.
A few other things to look further into:
- Are the WiFi channels that you are using for your Wifi network network (SSID) overlapping with your neighbors?
- Is your Wi-Fi network signal from the wireless router obstructed?
- Does the performance improve when your are standing directly in-front of the Virgin Media internet router?
Exactly who’s connected to my wireless network?
Have you checked that your wireless network password has not been compromised? Do you have an un-secured Wi-Fi network? How strong is your Wi-Fi network password? It could be time to change it.
Neighbors could be on your Wi-Fi network and eating up all your Virgin Media bandwidth by downloading, uploading or even streaming music or video over your Virgin Media internet connection! Worse than that, they may be conducting illegal activities using your Virgin Media broadband connection.
There are three apps that you can potentially utlise to analyse your wireless network to check who is connected:
- Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- wifi network scanning tool WiFi Analyzer
The above software analyse your Wifi network and display a list of the everything on your wifi.
Should I get a wireless network booster for my Virgin Media broadband?
You may find that you have Wi-Fi black spots in your property, a wireless extender aka a Wifi Booster may be the best solution to boost your Wifi signal to cover any coverage holes.
The Wifi network booster simply picks up your existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the Wifi network signal to increase it’s reach.
Place the wireless network booster near the position where your Wi-Fi network signal from the Virgin Media broadband router is becoming weaker.
Place it near where your Wifi signal is dropping down to less than two signal bars. Walk around your house with a mobile phone to find where this is.
When did you last upgrade the Virgin Media broadband router?
The Virgin Media and broadband infrastructure, in general, are constantly upgraded to provide new features and improve performance as technology evolves. Ensure that your Virgin Media broadband router is running on the most up-to-date software.
The majority of Virgin Media internet routers allow you to perform the software update by simply logging on the Virgin Media broadband router and simply clicking a button to start the upgrade.
If you can’t do this, get in touch with Virgin Media and they will be able to do this for you or talk you through performing the upgrade yourself.
As well as upgrading the software, if you have had the same hardware for a long period, it is worth speaking to Virgin Media to request for a hardware upgrade.
Is the problem outside your property (at the exchange)?
This is probably the most likely reason for Virgin Media broadband performance issues in your area and it’s more common with internet broadband connections that are delivered through phone lines.
If you are not sure if this is relevant in your case, you should contact Virgin Media who should be able to run the appropriate connection tests to check if there is a problem on the Virgin Media broadband connection.
Is it due to Virgin Media Internet congestion?
If you’re finding that the Virgin Media internet connection speed in your area is slow during certain periods e.g over weekends and evenings, it may be because of congestion during peak times.
You should contact Virgin Media to find out your guaranteed speed.
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Test your Virgin Media internet connection
After the fault has been resolved either by yourself or Virgin Media, retest your internet connection using at least 2 independent Speedtests to ensure the fault is resolved: