Vispa Broadband Speed Checker and troubleshooting
Vispa broadband Speed test
Simply click on the “Go” button on the Ookla Speed Check to test the broadband speed of your Vispa broadband connection.
Details on how to troubleshoot issues with your Vispa broadband can be found below the Ookla Speed test widget.
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Troubleshooting Vispa internet speed problems
Before you start troubleshooting the speed of your Vispa internet connection, we recommend that you perform a Vispa Broadband Speed Test to benchmark your current broadband speed.
It is also a good idea confirm the guaranteed minimum download speed that you are paying for from Vispa.
You can get this info by checking a Vispa broadband bill, your Vispa contract or by contacting Vispa.
Possible causes of Vispa’s slow broadband performance
Is it the Vispa broadband that is slow or could it be your device (PC/laptop/phone)?
You need to check how many applications are running on your device.
The performance issue could be due to over-utilization of your system resources i.e RAM/CPU and not an issue with Vispa’s broadband connection.
If you’re on a laptop then you may use the task manager to check your CPU and RAM utilisation.
On any other device, you could try restarting the device which hopefully will shut down all programs that may be hogging your systems resources.
Re-run the Vispa Speed test on your computer and your phone to see how the speedtest results differ between the two devices.
Hopefully this should provide you with some info to help determine if the problem lies with your device or the Vispa broadband connection.
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Is the wireless the problem?
The cause of the performance issue may be your Wifi as opposed to the Vispa broadband internet connection.
You can rule out the Wifi network by connecting your computer directly into the Vispa broadband router with a network cable and then run the Vispa Speedtest again.
If the speed test result is better when you are connected by a network cable, this indicates that the issue could be with your Wi-Fi network.
Possible things to investigate:
- Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with your neighbours?
- Is the Wifi signal from the broadband router obstructed?
- Does your speed improve when your are stood directly in-front of the Vispa wireless router?
Who is connected to my Wifi network?
Have you checked that your Wifi network password has not been compromised? Do you have an open Wifi network? How complex is your Wifi network password? It could be time to update it.
Others could be using your Wifi network and using up all your Vispa speed by downloading, uploading or even streaming music or video over your Vispa broadband connection! Worse than that, they could be carrying out illegal activities using your Vispa internet connection.
There are 3 apps that you can use to scan your wireless network to see who’s connected:
- Microsoft Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- wireless network troubleshooting application WiFi Analyzer
The above apps will scan your Wi-Fi network and produce a list of the everything on your wifi.
Do I need a wireless booster for my Vispa broadband?
You may find that you have wireless coverage holes at your house, a Wifi extender aka a Wi-Fi Booster is the best fix to strengthen your wireless signal to cover any black spots.
The Wifi network booster picks up your existing Wifi signal just as it is starting to become weaker and re-transmits the Wifi signal to extend it’s reach.
Place the Wifi booster near where your Wifi network signal from the Vispa broadband router is becoming weaker.
Place it near where your Wifi network signal is dropping down to two bars. Walk around your home with a mobile phone to try and establish where this is.
When was the last time you upgraded the Vispa broadband router?
The Vispa and broadband infrastructure, in general, are constantly upgraded to support new features and improve performance as technology evolves. Always ensure that the Vispa broadband router is running the most up-to-date software.
Most Vispa internet routers allow you to carry out the software update by logging on the Vispa broadband router and simply clicking on a button to start the update.
If you can’t do this, get in touch with Vispa and they will be able to perform the upgrade for you or talk you through performing the upgrade yourself.
As well as updating the software, if you have had router for a long time, it’s probably worth talking to Vispa to request for a router upgrade.
Is the cause of the problem outside your property (at the exchange)?
This is probably the most common reason for Vispa broadband performance problems in your property and it’s more common with broadband connections that are delivered through copper phone lines.
If you are unsure if this is relevant in your case, contact Vispa who should be able to conduct the relevant line checks to see if there is a problem on the Vispa broadband line.
Is it due to Vispa broadband congestion?
If you’re finding that the Vispa broadband connection speed in your area is slow during certain periods i.e. weekends and evenings, it may be due to congestion during peak times.
You should speak to Vispa to check your minimum speed.
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Re-testing your Vispa broadband connection
After the problem has been fixed either by yourself or Vispa, retest your internet connection using at least two separate Speedtests to ensure the issue is fixed: