How to troubleshoot Vivaciti broadband speed problems

Before starting to troubleshoot the speed of your Vivaciti internet connection, we suggest that you perform a Vivaciti Broadband Speedtest to measure your current connection speed.

Also confirm the guaranteed minimum download speed you on your broadband package from Vivaciti.

You can find this information by checking a Vivaciti broadband bill, your Vivaciti contract or by contacting Vivaciti.

Common causes of Vivaciti’s slow internet speed

Is it the Vivaciti broadband that is slow or is it your device (laptop/smartphone/PC)?

You need to consider how many apps are currently running on your device.

The speed problem may be due to over-utilization of your device’s resources i.e RAM/memory/CPU Processor and as opposed to a problem with Vivaciti’s internet connection.

If you’re on a laptop then you can use the task manager to see your Processor and Memory utilisation.

On other device, you should try restarting the device which hopefully will shut down all apps that may be using up your device resources.

Run the Vivaciti Speedtest on your PC and your mobile phone to check how the speed test results compare between the 2 devices.

This should hopefully provide you with some information to work with in terms of if the problem is with your device or the Vivaciti internet connection.

• What exactly does the Vivaciti download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• 5 ways to improve your Vivaciti Internet speed
• Simple DNS hack to speed up internet browsing speed on Vivaciti

Is the Wifi network the cause of the performance issue?

The cause of the performance problem may be your wireless network as opposed to the Vivaciti broadband internet connection.

You could rule out the Wi-Fi network by simply connecting your computer directly to the Vivaciti broadband router with an ethernet cable and run the Vivaciti Speedtest again.

If the speed checker result is better when you are connected using a network cable, this proves that the problem could be with your wireless.

A few other things to look further into:

• Are the WiFi channels that you’re using for your Wifi network (SSID) overlapping with the neighbors?
• Is the Wi-Fi network signal from the broadband router obstructed?
• Does the performance improve when your are standing directly in-front of the Vivaciti broadband router?

Who is connected to my Wi-Fi network?

Have you checked that your Wi-Fi network password has not been hacked? Do you have an un-secured wireless network? How strong is your wireless network password? It could be time to change it.

Others could be using your Wifi network and using up all the Vivaciti speed by downloading, uploading or even streaming music or videos on your Vivaciti broadband connection! Worse than that, they may be conducting illegal activities on your Vivaciti broadband connection.

Here are three applications that you can potentially utlise to analyse your wireless network to check who’s connected:

• Windows users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• wireless network troubleshooting application WiFi Analyzer

The above software scan your Wi-Fi network and produce a list of the everything on your wifi.

• How to see who is on your Vivaciti Wi-Fi network

Do I need a Wifi booster for my Vivaciti broadband?

If you find that there are Wifi black holes in your home, a Wi-Fi network extender also known as a Wifi Booster is the best fix to increase your Wifi signal to cover any coverage holes.

• Best Wifi Signal Extenders

The Wi-Fi network booster picks up your existing Wifi signal just as it is starting to become weaker and re-transmits the wireless signal to extend it’s coverage.

Place the wireless booster/extender where your Wifi network signal from your Vivaciti broadband router is starting to become weaker.

Position it near where your Wi-Fi network signal is dropping down to less than two signal bars. Walk around your home with a tablet to try and establish where this location is.

When was the last time you upgraded the Vivaciti broadband router?

The Vivaciti and broadband infrastructure, in general, are frequently updated to support new features and improve reliability as technology evolves.  Always ensure that your Vivaciti broadband router is running on the most up to date software.

The majority of Vivaciti broadband routers allow you to perform the software update by logging on the Vivaciti broadband router and simply clicking a button to start the upgrade.

If you cannot do this, get in touch with Vivaciti and they will be able to do this for you or guide you through performing the upgrade yourself.

In addition to updating the software, if you have had router for a long time, it is worth speaking to Vivaciti to ask for a router upgrade.

Is the problem external to your home (at the exchange)?

This is probably the most likely reason for Vivaciti broadband performance problems in your home and is more common for broadband connections that are delivered through phone lines.

If you’re not sure if this is relevant in your case, you should contact Vivaciti who will be able to run the appropriate connection tests to see if there is a fault on the Vivaciti broadband line.

Is it because of Vivaciti broadband congestion?

If you are finding that the Vivaciti broadband connection speed in your area is slows down during certain times e.g weekends or evenings, it may be because of congestion during peak times.

• What is Broadband Contention Ratio and does Vivaciti have contention?

You should speak to Vivaciti to check your guaranteed speed.

Find Best Alternatives to Vivaciti Broadband

 

Re-testing your Vivaciti broadband connection

After the fault has been resolved either by yourself or Vivaciti, retest your broadband connection using  at least two independent Speedtests to ensure the problem is fixed:

• • How to the ookla internet broadband speed checker to test your Vivaciti connection
  • Test your Vivaciti connection speed using Ookla Offical Speed Test
  • Test your Vivaciti broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Vivaciti broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting