Vivaciti Internet Speed test and troubleshooting
Vivaciti broadband Speed Checker
Simply click on the “Go” button below on the Ookla Speed Test to test the internet speed of your Vivaciti broadband connection.
Details on how to troubleshoot problems with your Vivaciti broadband can be found below the Ookla Speed test widget.
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How to troubleshoot Vivaciti broadband performance issues
Before starting to troubleshoot the performance of your Vivaciti broadband connection, we suggest that you perform a Vivaciti Broadband Speed Test to measure your current connection speed.
It is also a good idea find out the minimum download speed you have subscribed to from Vivaciti.
You can find this information by checking a Vivaciti broadband bill, your Vivaciti contract or by contacting Vivaciti.
Possible causes of Vivaciti’s slow internet performance
Is it the Vivaciti internet connection that is slow or could it be your device (laptop/smartphone/PC)?
You need to check the number of applications are currently running on your device.
The speed issue may be due to over-utilisation of your system resources i.e RAM/CPU and not an issue with Vivaciti’s broadband connection.
If you are on a laptop then you may use the task manager to check your Processor and Memory utilisation.
On any other device, you should try rebooting the device which should hopefully shutdown all programs that may have been using up your systems resources.
Run the Vivaciti Speedtest on your computer and your mobile to see how the results differ between the 2 devices.
Hopefully this should give you some info to help determine if the issue lies with your device or the Vivaciti broadband connection.
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Is the wireless network the reason for the issues?
The root cause of the performance issue could be your Wi-Fi network as opposed to the Vivaciti broadband connection.
You can rule out the Wifi by connecting your PC directly to the Vivaciti broadband router with a network cable and run the Vivaciti Speed checker again.
If the result is better when you are connected using an ethernet cable, this shows that the issue could be with the wireless.
A number of things to investigate:
- Are the WiFi channels that you are using for your Wifi network network (SSID) overlapping with the neighbors?
- Is your Wifi network signal from the internet router obstructed?
- Does your speed improve when your are stood right infront of the Vivaciti internet router?
Exactly who’s connected to my Wi-Fi network?
Have you checked that your Wifi network password has not been shared? Do you have an un-secured wireless network? How strong is your Wifi network password? It could be time to update it.
Neighbors could be on your Wifi network and eating up all your Vivaciti bandwidth by downloading, uploading or even streaming music or videos on your Vivaciti internet connection! Worse than that, they may be conducting illegal activities over your Vivaciti broadband connection.
Here are 3 applications that you can utlise to analyse your Wifi network to see who’s connected:
- Microsoft users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- Wireless scanning tool WiFi Analyzer
The above applications scan your Wifi network and show you a list of the everything on your wifi.
Do I need a wireless booster for my Vivaciti broadband?
If you discover that there are Wi-Fi coverage holes in your home, a wireless extender aka a Wi-Fi Booster is the best fix to increase your Wi-Fi signal to cover any coverage holes.
The Wifi extender picks up your existing Wifi signal just as it is becoming weaker and re-transmits the wireless network signal to extend it’s reach.
Position the Wifi network booster/extender where your Wi-Fi network signal from your Vivaciti broadband router is starting to become weaker.
Position it approximately where your wireless signal is dropping down to 2 signal bars. Walk around your property with a tablet to try and establish where this location is.
When was the last time you upgraded the Vivaciti broadband router?
The Vivaciti and broadband infrastructure, in general, are constantly updated to provide new features and improve performance as technology evolves. Ensure that your Vivaciti broadband internet router is running on the latest software.
The majority of Vivaciti broadband routers will allow you to carry out the software update by simply logging on the Vivaciti broadband router and simply clicking on a button to perform the upgrade.
If you can’t do this, contact Vivaciti and they will perform the upgrade for you or guide you through the process.
As well as updating the software, if you have had hardware for a long period, it’s worth speaking to Vivaciti to ask for a hardware upgrade.
Is the issue external to your home (at the exchange)?
This is probably the most common cause for Vivaciti broadband performance problems in your property and is more common for broadband connections that are delivered through phone lines.
If you are not sure if this is applicable to you, you should contact Vivaciti who should be able to carry out the appropriate line tests to check if there is a fault on the Vivaciti internet connection.
Is it due to Vivaciti broadband congestion?
If you are finding that the Vivaciti internet connection speed in your area is slow during certain times i.e. over weekends and during the evening, it may be due to congestion during peak hours.
You should contact Vivaciti to check your guaranteed speed.
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Re-testing your Vivaciti internet connection
After the fault has been resolved either by yourself or Vivaciti, retest your broadband connection using at least two separate Speedtests to ensure the problem is resolved: