Troubleshooting Vtesse Broadband broadband performance issues

Before starting to troubleshoot the speed of your Vtesse Broadband broadband connection, we suggest that you run a Vtesse Broadband Broadband Speed Test to confirm your current connection speed.

It is a good idea to also find out the minimum download speed that you have subscribed to from Vtesse Broadband.

You can find this information by checking your Vtesse Broadband broadband bill, your Vtesse Broadband contract or by contacting Vtesse Broadband.

Possible causes of Vtesse Broadband’s slow internet speed

Is it your Vtesse Broadband internet connection that is running slow or could it be your device (PC/laptop/phone)?

You may need to check the number of applications are currently running on your device.

The speed issue could be due to over-utilisation of your system resources i.e Memory/CPU and as opposed to a problem with Vtesse Broadband’s internet connection.

If you’re on a PC then you can use the task manager to check your CPU and Memory utilization.

On other device, you could try restarting the device which should hopefully kill all programs that may be using up your systems resources.

Run the Vtesse Broadband Speedtest on your personal computer and your mobile to check how the speed test results differ between the two devices.

Hopefully this should provide you with more info to help determine whether the issue lies with your device or the Vtesse Broadband broadband connection.

• What exactly does the Vtesse Broadband download and upload speed mean?
• Who’s the best Broadband Service Provider in the UK?
• Five ways to improve your Vtesse Broadband broadband speed
• DNS hack to improve internet browsing speed on Vtesse Broadband

Is the wireless the cause of the slowness?

The cause of the performance issue may be your Wifi and not the Vtesse Broadband internet connection.

You could rule out the wireless by connecting your PC directly into the Vtesse Broadband broadband router using an ethernet cable and then run the Vtesse Broadband Speedtest again.

If the speed test result is better when you’re connected via a network cable, this indicates that the problem may be with the wireless.

A number of things to check:

• Are the WiFi channels that you are using for your wireless network (SSID) overlapping with the neighbours?
• Is your Wi-Fi network signal from the internet router obstructed?
• Does the performance get better when you’re standing right in-front of the Vtesse Broadband broadband router?

Who is connected to my wireless network?

Have you checked that your Wifi network password has not been shared? Do you have an un-secured Wi-Fi network? How complex is your Wifi network password? It could be time to update it.

Others could be using your Wi-Fi network and eating up all the Vtesse Broadband bandwidth by downloading, uploading or even streaming music or videos on your Vtesse Broadband internet connection! Worse than that, they could be carrying out illegal activities on your Vtesse Broadband internet connection.

Here are 3 apps that you can potentially use to scan your wireless network to see who is connected:

• Microsoft users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wireless network scanning tool WiFi Analyzer

The above software analyse your Wifi network and display a list of the devices connected.

• How to check who’s on your Vtesse Broadband Wi-Fi network

Do I need a wireless network booster for my Vtesse Broadband broadband?

You may find that there are Wi-Fi coverage gaps at your house, a Wifi extender also known as a wireless Booster is the best solution to increase your Wi-Fi signal to cover any coverage gaps.

• Best Wifi Signal Boosters

The wireless network booster picks up your existing Wifi signal just as it is becoming weaker and re-transmits the Wifi signal to increase it’s coverage.

Position the wireless network booster near where your Wifi network signal from your Vtesse Broadband broadband router is starting to become weaker.

Place it approximately where your wireless network signal drops down to two bars. Walk around your home with a mobile phone to try and establish where this is.

When did you last upgrade the Vtesse Broadband internet router?

The Vtesse Broadband and broadband infrastructure, in general, are frequently updated to provide new features and improve performance as technology evolves.  Always ensure that the Vtesse Broadband broadband router is running the latest software.

Most Vtesse Broadband internet routers allow you to perform the software update by simply logging on the Vtesse Broadband broadband router and simply clicking on a button to do the update.

If you can’t do this, contact Vtesse Broadband and they will be able to do this for you or guide you through the process.

In addition to updating the software, if you have had router for a long time, it’s worth speaking to Vtesse Broadband to request for a router upgrade.

Is the problem outside your property (at the exchange)?

This is probably the most likely cause for Vtesse Broadband broadband performance problems in your area and is more common for internet broadband connections that are delivered through copper phone lines.

If you are not sure if this is relevant in your case, contact Vtesse Broadband who will be able to run the appropriate line tests to check if there is a issue on the Vtesse Broadband internet connection.

Is it due to Vtesse Broadband Internet congestion?

If you’re finding that the Vtesse Broadband broadband connection speed in your area is slows down during certain periods e.g over weekends and during the evening, then it may be because of congestion during peak hours.

• What’s Broadband Contention Ratio and does Vtesse Broadband have contention?

You should speak to Vtesse Broadband to check your guaranteed speed.

Re-testing your Vtesse Broadband broadband connection

After the problem has been fixed either by yourself or Vtesse Broadband, retest your internet connection using  at least two separate Speedtests to ensure the issue is fixed:

• • Use the ookla internet broadband speed checker to test your Vtesse Broadband connection
  • Test your Vtesse Broadband broadband speed using Ookla Offical Speed Test
  • Test your Vtesse Broadband internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Vtesse Broadband internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting