Wales Broadband internet Speed Checker

Simply click on the “Go” button below on the Ookla Speed Checker to check the broadband speed of your Wales Broadband internet connection.

Details on how to fix problems with your Wales Broadband broadband are in the sections below the speed test widget.

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Troubleshooting Wales Broadband internet performance problems

Before starting to troubleshoot the performance of your Wales Broadband internet connection, we suggest that you perform a Wales Broadband Broadband Speed Test to benchmark your current internet speed.

It is a good idea to also confirm the minimum download speed that you are paying for from Wales Broadband.

You can find this information by checking a Wales Broadband broadband bill, your Wales Broadband contract or by contacting Wales Broadband.

Common causes of Wales Broadband’s slow internet performance

Is it your Wales Broadband internet connection that is running slow or could it be your device (PC/laptop/phone)?

You need to check how many apps are currently running on your device.

The performance issue may be due to the over-utilisation of your system resources i.e RAM/CPU and as opposed to an issue with Wales Broadband’s broadband connection.

If you’re on a computer then you can use the task manager to see your CPU and Memory utilisation.

On other device, you could try restarting the device which should hopefully shutdown all apps that may have been using up your systems resources.

Run the Wales Broadband Speed checker on your computer and your mobile phone to see how the results differ between the 2 devices.

This should hopefully give you some info to work with in terms of if the problem lies with your device or the Wales Broadband broadband connection.

Is your Wi-Fi network the cause of the performance issue?

The root cause of the performance issue could be your wireless network as opposed to the Wales Broadband broadband connection.

You could rule out the wireless by simply connecting your computer directly into the Wales Broadband broadband router with an ethernet cable and run the Wales Broadband Speed test again.

If the speed test result improves when you’re connected using an ethernet cable, this proves that the problem could be with your wireless.

A few other things to check:

Are the WiFi channels that you’re using for your wireless network (SSID) overlapping with the neighbours?
Is the Wi-Fi network signal from the broadband router obstructed?
Does your performance improve when your are stood directly infront of the Wales Broadband internet router?

Who’s connected to my Wi-Fi network?

Have you checked that your wireless network password has not been shared? Do you have an open Wifi network? How secure is your Wi-Fi network password? It could be time to update it.

Neighbours could be on your Wifi network and using up all your Wales Broadband bandwidth by downloading, uploading or even streaming music or video over your Wales Broadband internet connection! Worse still, they could be conducting illegal activities using your Wales Broadband broadband connection.

There are 3 apps that you can use to analyze your Wi-Fi network to check who’s connected:

Microsoft Windows users can use Wireless network watcher
MAC users can use whoFi (who is on my Wifi)
wifi network troubleshooting tool WiFi Analyzer

The above software analyse your Wifi network and show you a list of the connected devices.

How to see who is on your Wales Broadband Wifi network

Do I need a wireless network booster for my Wales Broadband broadband?

If you discover that you have Wifi black spots in your house, a Wi-Fi network extender aka a Wi-Fi Booster may be the best solution to increase your Wifi signal to cover any black holes.

Best Wi-Fi Signal Extenders

The wireless booster simply picks up your existing Wifi network signal just as it is starting to become weaker and re-transmits the Wifi signal to increase it’s reach.

Place the wireless booster where your Wifi network signal from the Wales Broadband broadband router is starting to become weaker.

Place it approximately where your wireless signal drops down to less than two signal bars. Walk around your property with a tablet to try and establish where this is.

When was the last time you upgraded the Wales Broadband broadband router?

The Wales Broadband and broadband infrastructure, in general, are constantly updated to provide new features and improve reliability as technology evolves. Always ensure that your Wales Broadband internet router is running the most up to date software.

The majority of Wales Broadband internet routers allow you to perform the software upgrade by simply logging on the Wales Broadband broadband router and simply clicking a button to start the update.

If you can’t do this, contact Wales Broadband and they will perform the upgrade for you or guide you through the process.

As well as upgrading the software, if you have had router for a long period, it is worth speaking to Wales Broadband to ask for a router upgrade.

Is the problem external to your home (at the exchange)?

This is probably the most likely reason for Wales Broadband broadband performance problems in your home and is more common with broadband connections that are delivered using copper phone lines.

If you are unsure if this is relevant in your case, contact Wales Broadband who should be able to run the appropriate line checks to see if there is a fault on the Wales Broadband broadband line.

Is the performance issue due to Wales Broadband Internet congestion?

If you are finding that the Wales Broadband broadband connection speed in your area is slows down during certain periods i.e. over weekends or evenings, it may be because of congestion during peak times.

What is Broadband Contention Ratio and does Wales Broadband have contention?

You should contact Wales Broadband to check your minimum speed.

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Re-testing your Wales Broadband broadband connection

After the problem has been fixed either by yourself or Wales Broadband, retest your internet connection using at least two separate Speedtests to ensure the problem is resolved:

Wales Broadband Internet Speed Checker and troubleshooting