Wales Broadband Broadband Speed Checker and troubleshooting
Wales Broadband internet Speed test
Click on the “Go” button below on the Ookla Speed Check to confirm the broadband speed of your Wales Broadband broadband connection.
Details on how to troubleshoot issues with your Wales Broadband internet connection are in the sections below the Ookla Speed test widget.
Not happy with Your Wales Broadband internet speed?
Enter Your Postcode to check out alternative options to Wales Broadband Broadband.
You deserve a completely unbiased look at the UK internet market. Our broadband comparison database gives you a completely of every network available on your street. We list everything from the giant brands to the fastest local networks. We focus entirely on finding you the best broadband deal available in your area. We also add reward cards to specific broadband packages.
Loading the latest broadband deals in your area...
Troubleshooting Wales Broadband internet performance issues
Before you start troubleshooting the speed of your Wales Broadband broadband connection, we suggest that you run a Wales Broadband Broadband Speed Test to benchmark your current internet speed.
You may also want to confirm the minimum download speed you have subscribed to from Wales Broadband.
You can get this info by checking your Wales Broadband broadband bill, your Wales Broadband contract or by contacting Wales Broadband.
Potential causes of Wales Broadband’s slow broadband performance
Is it your Wales Broadband broadband that is running slow or could it be your device (laptop/smartphone/PC)?
You need to consider how many apps are running on your device.
The performance problem could be due to over-utilisation of your device’s resources i.e RAM/memory/CPU Processor and as opposed to an issue with Wales Broadband’s internet connection.
If you are on a PC then you can use the task manager to check your CPU and Memory utilization.
On other device, you should try rebooting the device which hopefully should shutdown all programs that may have been using up your device resources.
Re-run the Wales Broadband Speed checker on your PC and your mobile phone to see how the speedtest results differ between the two devices.
This should hopefully provide you with more information to work with in terms of whether the issue lies with your PC/Smartphone or the Wales Broadband internet connection.
- What exactly does the Wales Broadband download and upload speed mean?
- Who’s the best Broadband Service Provider in the UK?
- Five ways to improve your Wales Broadband broadband performance
- Simple DNS hack to speed up internet browsing speed on Wales Broadband
Is the Wifi the issue?
The cause of the performance problem could be your Wifi and not the Wales Broadband broadband internet connection.
You could rule out the wireless by connecting your PC directly into the Wales Broadband broadband router with a network cable and run the Wales Broadband Speedtest again.
If the speed improves when you’re connected using a network cable, this shows that the problem could be with your Wifi.
A number of things to investigate:
- Are the Wireless channels that you are using for your Wifi network (SSID) overlapping with the neighbours?
- Is your wireless network signal from the wireless router obstructed?
- Does the performance get better when your are stood directly in-front of the Wales Broadband broadband router?
Who’s connected to my Wifi network?
Have you checked that your Wi-Fi network password has not been shared? Do you have an un-secured wireless network? How secure is your wireless network password? It could be time to change it.
Neighbours could be using your wireless network and using up all the Wales Broadband bandwidth by downloading, uploading or even streaming music or videos over your Wales Broadband broadband connection! Worse than that, they could be carrying out illegal activities over your Wales Broadband internet connection.
Here are 3 applications to utlise to analyze your Wi-Fi network to see who is connected:
- Microsoft users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- WiFi troubleshooting tool WiFi Analyzer
The above software scan your Wifi network and display a list of the devices connected.
Do I need a Wi-Fi network booster for my Wales Broadband broadband?
You may discover that you have Wifi coverage gaps at your home, a wireless network extender aka a wireless Booster is the best fix to increase your Wi-Fi signal to cover any coverage holes.
The Wifi network booster picks up the existing wireless network signal as it is starting to become weaker and re-transmits the Wifi network signal to increase it’s coverage.
Place the Wifi network booster near where your Wi-Fi network signal from the Wales Broadband broadband router is becoming weaker.
Place it approximately where your wireless network signal is dropping down to two signal bars. Walk around your house with a smartphone to try and establish where this is.
When did you last upgrade the Wales Broadband broadband router?
The Wales Broadband and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves. Always ensure that the Wales Broadband broadband internet router is running on the most up to date software.
Most Wales Broadband broadband routers allow you to perform the software update by simply logging on the Wales Broadband broadband router and simply clicking on a button to perform the update.
If you can’t do this, get in touch with Wales Broadband and they will perform the upgrade for you or alternatively, guide you through performing the upgrade yourself.
As well as upgrading the software, if you have had hardware for a long period, it’s probably worth talking to Wales Broadband to ask for a hardware upgrade.
Is the issue external to your home (at the exchange)?
This is probably the most common cause for Wales Broadband broadband performance problems in your area and is more common for broadband connections that are delivered using copper phone lines.
If you are not sure if this is applicable to you, contact Wales Broadband who should be able to conduct the appropriate line checks to check if there is a problem on the Wales Broadband internet connection.
Is it because of Wales Broadband broadband congestion?
If you are finding that the Wales Broadband internet connection speed in your area is slows down during certain times i.e. over weekends or evenings, then it may be due to congestion during peak hours.
You should contact Wales Broadband to check your guaranteed speed.
Find Best Alternatives to Wales Broadband Broadband
Test your Wales Broadband internet connection
After the issue has been resolved either by yourself or Wales Broadband, re-test your internet connection using at least 2 separate Speedtests to ensure the fault is resolved: