Wales Broadband internet Speed test

Simply click on the “Go” button on the Ookla Speed Check to check the broadband speed of your Wales Broadband broadband connection.

Details on how to troubleshoot issues with your Wales Broadband internet connection can be found below the Ookla Speed checker widget.

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Troubleshooting Wales Broadband internet speed problems

Before you begin troubleshooting the speed of your Wales Broadband internet connection, we suggest that you run a Wales Broadband Internet Speedtest to confirm your current connection speed.

It is also a good idea confirm the guaranteed minimum download speed you are paying for from Wales Broadband.

You can get this information by checking your Wales Broadband broadband bill, your Wales Broadband contract or by contacting Wales Broadband.

Common causes of Wales Broadband’s slow internet speed

Is it the Wales Broadband broadband that is slow or is it your device (PC/laptop/phone)?

You may need to consider how many apps are running on your device.

The performance issue could be due to over-utilization of your system resources e.g Memory/CPU Processor and not an issue with Wales Broadband’s internet connection.

If you are on a laptop then you may use the task manager to see your CPU and RAM utilisation.

On other device, you could try restarting the device which hopefully should terminate all apps that may be using up your systems resources.

Run the Wales Broadband Speed test on your PC and your mobile phone to check how the results compare between the 2 devices.

This should hopefully provide you with some info to work with in terms of whether the issue is with your device or the Wales Broadband broadband connection.

Is your Wifi the reason for the issues?

The root cause of the performance problem may be your internal Wifi network and not the Wales Broadband internet connection.

You could rule out the Wifi by simply connecting your PC directly to the Wales Broadband broadband router with a network cable and run the Wales Broadband Speedtest again.

If the speed test result improves when you are connected using an ethernet cable, this suggests that the problem may be with your Wifi network.

Possible things to look further into:

Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with the neighbors?
Is your Wi-Fi network signal from the internet router obstructed?
Does the performance improve when you’re standing right in-front of the Wales Broadband broadband router?

Who’s connected to my Wifi network?

Have you checked that your Wi-Fi network password has not been hacked? Do you have an open Wifi network? How secure is your Wi-Fi network password? It could be time to update it.

Neighbors could be on your Wifi network and using up all the Wales Broadband bandwidth by downloading, uploading or even streaming music or video on your Wales Broadband internet connection! Worse than that, they may be carrying out illegal activities over your Wales Broadband internet connection.

There are 3 apps to use to analyze your Wi-Fi network to see who is connected:

Microsoft users can use Wireless network watcher
IOS users can use whoFi (who is on my Wifi)
Wireless scanning tool WiFi Analyzer

The above applications scan your wireless network and display a list of the devices connected.

How to see who’s on your Wales Broadband wireless network

Do I need a Wi-Fi network booster for my Wales Broadband broadband?

If you find that there are Wifi black spots in your property, a wireless extender also known as a Wi-Fi Booster may be the best solution to increase your Wifi signal to cover any coverage gaps.

Cheapest Wifi Signal Boosters

The Wifi booster simply picks up your existing wireless network signal just as it is becoming weaker and re-transmits the wireless network signal to extend it’s coverage.

Place the Wi-Fi network booster near where your Wi-Fi network signal from your Wales Broadband broadband router is becoming weaker.

Place it approximately where your Wi-Fi network signal drops down to less than two signal bars. Walk around your house with a mobile phone to find where this location is.

When did you last upgrade the Wales Broadband broadband router?

The Wales Broadband and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves. Ensure that your Wales Broadband broadband router is running on the latest software.

The majority of Wales Broadband broadband routers allow you to carry out the software upgrade by logging into the Wales Broadband broadband router and simply clicking on a button to do the upgrade.

If you cannot do this, get in touch with Wales Broadband and they will be able to perform the upgrade for you or guide you through the process.

As well as upgrading the software, if you have had router for a long period, it’s probably worth talking to Wales Broadband to request for a hardware upgrade.

Is the problem outside your property (at the exchange)?

This is probably the most likely reason for Wales Broadband broadband performance issues in your property and is more common with broadband connections that are delivered using phone lines.

If you are not sure if this is applicable to you, contact Wales Broadband who should be able to run the relevant connection tests to see if there is a problem on the Wales Broadband internet line.

Is the issue due to Wales Broadband broadband congestion?

If you’re finding that the Wales Broadband broadband connection speed in your area is slow during certain times e.g over weekends and during the evening, it may be due to congestion during peak times.

What is Broadband Contention Ratio and does Wales Broadband have contention?

You should contact Wales Broadband to find out your minimum speed.

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Re-testing your Wales Broadband broadband connection

After the issue has been fixed either by yourself or Wales Broadband, retest your internet connection using at least two separate Speedtests to ensure the fault is fixed: