How to troubleshoot WebTapestry internet performance problems

Before you begin troubleshooting the performance of your WebTapestry internet connection, we recommend that you run a WebTapestry Internet Speed Test to confirm your current internet speed.

It is a good idea to also find out the guaranteed minimum download speed that you on your broadband package from WebTapestry.

You can find this info by checking your WebTapestry broadband bill, your WebTapestry contract or by contacting WebTapestry.

Common causes of WebTapestry’s slow broadband speed

Is it your WebTapestry broadband that is slow or is it your device (laptop/smartphone/PC)?

You need to check how many applications are running on your device.

The speed problem could be due to over-utilisation of your device’s resources i.e RAM/memory/CPU and as opposed to an issue with WebTapestry’s internet connection.

If you’re on a PC then you can use the task manager to check your CPU and Memory utilization.

On any other device, you should try restarting the device which hopefully will shutdown all apps that may have been using up your device resources.

Re-run the WebTapestry Speedtest on your computer and your mobile to see how the results differ between the 2 devices.

Hopefully this should give you more info to work with in terms of whether the problem is with your PC/Smartphone or the WebTapestry internet connection.

• What does the WebTapestry download and upload speed mean?
• Who’s the best Broadband Service Provider in the UK?
• 5 methods to improve your WebTapestry Internet speed
• DNS hack to improve internet browsing speed on WebTapestry

Is the Wifi the reason for the issues?

The cause of the performance problem may be your internal Wifi network and not the WebTapestry broadband connection.

You can rule out the Wi-Fi network by connecting your PC directly into the WebTapestry broadband router using a network cable and run the WebTapestry Speed checker again.

If the performance improves when you are connected via an ethernet cable, this shows that the issue may be with the internal wireless network.

Possible things to check:

• Are the WiFi channels that you’re using for your Wifi network (SSID) overlapping with the neighbors?
• Is the Wifi signal from the broadband router obstructed?
• Does your speed get better when you’re standing right infront of the WebTapestry internet router?

Who’s connected to my Wifi network?

Have you checked that your Wi-Fi network password has not been hacked? Do you have an open Wifi network? How complex is your Wifi network password? It may be time to update it.

Neighbours could be on your Wifi network and eating up all the WebTapestry speed by downloading, uploading or even streaming music or videos over your WebTapestry internet connection! Worse still, they may be carrying out illegal activities on your WebTapestry internet connection.

Here are 3 applications that you can use to scan your wireless network to see who is connected:

• Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• Wireless scanning application WiFi Analyzer

The above applications will scan your Wi-Fi network and display a list of the everything on your wifi.

• How to check who is on your WebTapestry Wifi network

Do I need a wireless network booster for my WebTapestry broadband?

You may discover that you have Wi-Fi coverage gaps at your house, a wireless network extender also known as a Wifi Booster is the best solution to strengthen your Wi-Fi signal to cover any coverage gaps.

• Best Wifi Signal Boosters

The Wifi booster simply picks up the existing Wi-Fi network signal as it is starting to become weaker and re-transmits the Wi-Fi network signal to extend it’s reach.

Position the wireless booster near where your wireless network signal from your WebTapestry broadband router is becoming weaker.

Position it near where your wireless network signal is dropping down to less than two bars. Walk around your house with a tablet to try and establish where this location is.

When did you last upgrade the WebTapestry internet router?

The WebTapestry and broadband infrastructure, in general, are frequently upgraded to provide new features and improve performance as technology evolves.  Ensure that the WebTapestry broadband router is running the most up-to-date software.

The majority of WebTapestry broadband routers will allow you to perform the software upgrade by logging into the WebTapestry broadband router and simply clicking a button to start the upgrade.

If you can’t do this, get in touch with WebTapestry and they will do this for you or alternatively, guide you through the process.

In addition to upgrading the software, if you have had the same hardware for a long time, it is worth speaking to WebTapestry to request for a hardware upgrade.

Is the cause of the problem outside your property (at the exchange)?

This is probably the most common cause for WebTapestry broadband performance problems in your property and it’s more common with internet broadband connections that are delivered via phone lines.

If you’re not sure if this is relevant in your case, contact WebTapestry who will be able to carry out the relevant line tests to see if there is a issue on the WebTapestry broadband line.

Is the performance issue because of WebTapestry broadband congestion?

If you’re finding that the WebTapestry internet connection speed in your area is slows down during certain times i.e. over weekends and evenings, it may be due to congestion during peak hours.

• What’s Broadband Contention Ratio and does WebTapestry have contention?

You should contact WebTapestry to find out your guaranteed speed.

Re-testing your WebTapestry broadband connection

After the issue has been resolved either by yourself or WebTapestry, retest your broadband connection using  at least 2 independent Speedtests to ensure the fault is fixed:

• • Use the ookla internet broadband speed checker to test your WebTapestry broadband
  • Test your WebTapestry connection speed using Ookla Offical Speed Test
  • Test your WebTapestry internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker WebTapestry broadband speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting