Troubleshooting Wight Wireless internet performance issues

Before you start troubleshooting the speed of your Wight Wireless internet connection, we suggest that you run a Wight Wireless Internet Speedtest to measure your current broadband speed.

It is a good idea to also find out the minimum download speed you have subscribed to from Wight Wireless.

You can get this info by checking a Wight Wireless broadband bill, your Wight Wireless contract or by contacting Wight Wireless.

Possible causes of Wight Wireless’s slow broadband performance

Is it your Wight Wireless internet connection that is slow or could it be your device (PC/laptop/phone)?

You may need to check the number of applications are currently running on your device.

The performance problem may be due to over-utilisation of your device’s resources e.g RAM/CPU Processor and not an issue with Wight Wireless’s internet connection.

If you’re on a laptop then you may use the task manager to see your Processor and Memory utilization.

On any other device, you could try rebooting the device which hopefully will shutdown all applications that may be using up your device resources.

Re-run the Wight Wireless Speedtest on your personal computer and your phone to check how the speedtest results compare between the 2 devices.

Hopefully this should give you more information to help determine whether the issue lies with your device or the Wight Wireless internet connection.

• What exactly does the Wight Wireless download and upload speed mean?
• Who’s the best Internet Service Provider in the UK?
• 5 tips to speed up your Wight Wireless broadband performance
• Simple DNS hack to improve internet browsing speed on Wight Wireless

Is the Wifi network the issue?

The root cause of the performance issue may be your Wifi network as opposed to the Wight Wireless broadband internet connection.

You could rule out the Wifi by connecting your PC directly into the Wight Wireless broadband router with a network cable and then run the Wight Wireless Speedtest again.

If the speed improves when you are connected using a network cable, this shows that the problem may be with the Wifi network.

A number of things to check:

• Are the Wireless channels that you are using for your wireless network (SSID) overlapping with the neighbours?
• Is the wireless network signal from the internet router obstructed?
• Does the speed improve when your are stood right infront of the Wight Wireless wireless router?

Who’s connected to my wireless network?

Have you checked that your wireless network password has not been hacked? Do you have an open Wi-Fi network? How strong is your wireless network password? It may be time to change it.

Neighbours could be on your wireless network and eating up all the Wight Wireless speed by downloading, uploading or even streaming music or video on your Wight Wireless broadband connection! Worse than that, they may be carrying out illegal activities using your Wight Wireless internet connection.

There are 3 apps that you can utlise to scan your Wi-Fi network to see who’s connected:

• Microsoft users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wifi network scanning tool WiFi Analyzer

The above apps will scan your Wi-Fi network and show you a list of the connected devices.

• How to see who is on your Wight Wireless Wi-Fi network

Should I get a Wifi network booster for my Wight Wireless broadband?

You may discover that you have wireless black holes in your house, a Wifi extender aka a Wifi Booster is the best fix to strengthen your Wi-Fi signal to cover any black holes.

• Cheapest Wifi Signal Boosters

The Wifi network extender simply picks up your existing wireless network signal just as it is starting to become weaker and re-transmits the wireless network signal to extend it’s coverage.

Place the wireless extender where your Wifi signal from your Wight Wireless broadband router is starting to become weaker.

Position it approximately where your Wifi network signal is dropping down to less than two bars. Walk around your home with a smartphone to find where this is.

When did you last upgrade the Wight Wireless broadband router?

The Wight Wireless and broadband infrastructure, in general, are frequently upgraded to provide new features and improve performance as technology evolves.  Always ensure that the Wight Wireless broadband internet router is running on the most up to date software.

Most Wight Wireless internet routers will allow you to carry out the software update by logging into the Wight Wireless broadband router and simply clicking on a button to perform the update.

If you cannot do this, get in touch with Wight Wireless and they will be able to perform the upgrade for you or alternatively, talk you through the process.

As well as updating the software, if you have had the same router for a long time, it may be worth talking to Wight Wireless to ask for a hardware upgrade.

Is the problem outside your property (at the exchange)?

This is probably the most common reason for Wight Wireless broadband performance problems in your home and is more common with broadband connections that are delivered via phone lines.

If you’re unsure if this is relevant in your case, contact Wight Wireless who will be able to run the appropriate connection checks to check if there is a issue on the Wight Wireless broadband connection.

Is the issue due to Wight Wireless Internet congestion?

If you’re finding that the Wight Wireless broadband connection speed in your area is slow during certain times i.e. over weekends and during the evening, then it may be due to congestion during peak hours.

• What is Broadband Contention Ratio and does Wight Wireless have contention?

You should contact Wight Wireless to check your minimum speed.

Test your Wight Wireless broadband connection

After the problem has been resolved either by yourself or Wight Wireless, retest your internet connection using  at least two separate Speedtests to ensure the problem is fixed:

• • Use the ookla internet broadband speed checker to test your Wight Wireless connection
  • Check your Wight Wireless internet speed using Ookla Offical Speed Test
  • Test your Wight Wireless internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Wight Wireless internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting