Wyenet Broadband Speed test and troubleshooting
Wyenet internet Speed Checker
Simply click on the “Go” button on the Ookla Speed Test to check the broadband speed of your Wyenet internet connection.
Information on how to troubleshoot problems with your Wyenet internet connection can be found below the Ookla Speed checker widget.
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How to troubleshoot Wyenet internet speed problems
Before you start troubleshooting the speed of your Wyenet internet connection, we suggest that you run a Wyenet Internet Speed Test to confirm your current broadband speed.
You may also want to confirm the guaranteed minimum download speed that you on your broadband package from Wyenet.
You can find this info by checking a Wyenet broadband bill, your Wyenet contract or by contacting Wyenet.
Probable causes of Wyenet’s slow broadband speed
Is it the Wyenet broadband that is running slow or could it be your device (PC/laptop/phone)?
You need to consider the number of applications are running on your device.
The speed problem could be due to the over-utilisation of your system resources e.g RAM/memory/CPU and as opposed to a problem with Wyenet’s broadband connection.
If you are on a computer then you may use the task manager to check your CPU and RAM usage.
On any other device, you should try rebooting the device which hopefully should shut down all applications that may have been hogging your systems resources.
Run the Wyenet Speedtest on your computer and your mobile phone to see how the results differ between the 2 devices.
Hopefully this should give you some information to help determine if the problem is with your device or the Wyenet internet connection.
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Is your Wi-Fi network the cause of the performance issue?
The cause of the performance issue could be your wireless network and not the Wyenet internet connection.
You can rule out the wireless network by simply connecting your computer directly into the Wyenet broadband router with a network cable and run the Wyenet Speed checker again.
If the speed improves when you’re connected via a network cable, this suggests that the problem may be with your Wifi network.
A number of things to look further into:
- Are the WiFi channels that you’re using for your Wifi network (SSID) overlapping with the neighbors?
- Is the wireless network signal from the wireless router obstructed?
- Does your performance get better when your are standing right infront of the Wyenet internet router?
Who is connected to my Wi-Fi network?
Have you checked that your Wifi network password has not been compromised? Do you have an un-secured Wi-Fi network? How strong is your wireless network password? It may be time to change it.
Neighbors could be using your Wi-Fi network and eating up all the Wyenet speed by downloading, uploading or even streaming music or videos over your Wyenet broadband connection! Worse still, they may be conducting illegal activities using your Wyenet internet connection.
Here are three apps to use to analyse your wireless network to see who’s connected:
- Microsoft Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- wifi network troubleshooting tool WiFi Analyzer
The above software will scan your wireless network and display a list of the everything on your wifi.
Should I get a Wifi booster for my Wyenet broadband?
If you discover that you have Wifi black holes at your property, a Wifi network extender also known as a Wi-Fi Booster may be the best fix to strengthen your Wi-Fi signal to cover any coverage gaps.
The wireless extender picks up your existing wireless signal as it is starting to become weaker and re-transmits the Wifi signal to extend it’s coverage.
Position the Wi-Fi network booster near where your wireless signal from the Wyenet broadband router is becoming weaker.
Position it near where your Wi-Fi network signal drops down to less than 2 bars. Walk around your house with a tablet to try and establish where this is.
When did you last upgrade the Wyenet broadband router?
The Wyenet and broadband infrastructure, in general, are constantly updated to provide new features and improve reliability as technology evolves. Always ensure that the Wyenet broadband internet router is running on the most up-to-date software.
Most Wyenet broadband routers will allow you to perform the software upgrade by simply logging on the Wyenet broadband router and simply clicking on a button to do the update.
If you cannot do this, contact Wyenet and they will do this for you or talk you through performing the upgrade yourself.
As well as upgrading the software, if you have had router for a long time, it’s probably worth speaking to Wyenet to request for a router upgrade.
Is the problem external to your home (at the exchange)?
This is probably the most likely cause for Wyenet broadband performance issues in your property and it’s more common for internet broadband connections that are delivered through phone lines.
If you’re not sure if this is relevant in your case, contact Wyenet who will be able to carry out the appropriate line tests to see if there is a fault on the Wyenet broadband line.
Is the performance issue due to Wyenet broadband congestion?
If you’re finding that the Wyenet broadband connection speed in your area is slow during certain periods e.g weekends and during the evening, it may be due to congestion during peak hours.
You should speak to Wyenet to check your guaranteed speed.
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Test your Wyenet broadband connection
After the fault has been fixed either by yourself or Wyenet, re-test your internet connection using at least 2 separate Speedtests to ensure the problem is resolved: