 XILO broadband Speed Checker
Click on the “Go” button on the Ookla Speed Checker to check the internet speed of your XILO broadband connection.
Information on how to fix issues with your XILO broadband can be found below the speed test widget.
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Troubleshooting XILO internet speed problems
Before you start troubleshooting the performance of your XILO broadband connection, we suggest that you perform a XILO Broadband Speedtest to measure your current internet speed.
It is also a good idea find out the minimum download speed that you on your broadband package from XILO.
You can get this info by checking your XILO broadband bill, your XILO contract or by contacting XILO.
Possible causes of XILO’s slow internet performance
Is it the XILO internet connection that is slow or could it be your device (laptop/smartphone/PC)?
You need to consider the number of applications are running on your device.
The performance issue may be due to over-utilization of your system resources i.e RAM/memory/CPU and not a problem with XILO’s broadband connection.
If you are on a laptop then you can use the task manager to see your CPU and Memory usage.
On other device, you should try rebooting the device which should hopefully shut down all programs that may be hogging your device resources.
Re-run the XILO Speedtest on your PC and your phone to check how the results differ between the two devices.
Hopefully this should give you more info to work with in terms of if the issue lies with your PC/Smartphone or the XILO internet connection.
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Is the wireless network the issue?
The root cause of the performance problem may be your Wi-Fi network and not the XILO broadband internet connection.
You can rule out the Wi-Fi network by simply connecting your PC directly to the XILO broadband router using a network cable and then run the XILO Speed checker again.
If the result improves when you’re connected by a network cable, this indicates that the problem may be with your Wi-Fi network.
A few other things to look further into:
- Are the WiFi channels that you are using for your Wifi network (SSID) overlapping with your neighbors?
- Is your wireless network signal from the broadband router obstructed?
- Does the performance get better when you’re stood right in-front of the XILO internet router?
Exactly who’s connected to my Wi-Fi network?
Have you checked that your wireless network password has not been shared? Do you have an un-secured Wi-Fi network? How strong is your Wifi network password? It may be time to change it.
Neighbours could be on your Wifi network and using up all the XILO bandwidth by downloading, uploading or even streaming music or video over your XILO broadband connection! Worse still, they may be carrying out illegal activities on your XILO internet connection.
There are three apps that you can use to analyze your wireless network to see who’s connected:
- Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- WiFi troubleshooting tool WiFi Analyzer
The above software scan your Wi-Fi network and display a list of the connected devices.
Should I get a wireless booster for my XILO broadband?
You may discover that you have Wifi black spots at your property, a Wifi extender also known as a wireless Booster is the best solution to increase your Wi-Fi signal to cover any coverage holes.
The wireless booster picks up your existing wireless signal as it is starting to become weaker and re-transmits the wireless signal to increase it’s coverage.
Position the wireless extender where your wireless network signal from your XILO internet router is becoming weaker.
Place it near where your Wifi signal is dropping down to less than two signal bars. Walk around your home with a tablet to try and establish where this is.
When did you last upgrade the XILO broadband router?
The XILO and broadband infrastructure, in general, are frequently upgraded to support new features and improve reliability as technology evolves. Ensure that the XILO broadband router is running on the most up-to-date software.
Most XILO internet routers will allow you to carry out the software upgrade by logging into the XILO broadband router and simply clicking a button to do the update.
If you cannot do this, contact XILO and they will do this for you or alternatively, guide you through the process.
As well as upgrading the software, if you have had hardware for a long time, it is worth talking to XILO to ask for a hardware upgrade.
Is the problem external to your home (at the exchange)?
This is probably the most likely reason for XILO broadband performance issues in your home and it’s more common with broadband connections that are delivered via copper phone lines.
If you are unsure if this is applicable to you, contact XILO who should be able to carry out the appropriate line checks to check if there is a problem on the XILO broadband line.
Is the performance issue due to XILO Internet congestion?
If you’re finding that the XILO broadband connection speed in your area is slows down during certain times e.g over weekends and during the evening, it may be due to congestion during peak times.
You should contact XILO to check your minimum speed.
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Test your XILO internet connection
After the problem has been fixed either by yourself or XILO, re-test the broadband connection using at least two independent Speedtests to ensure the fault is fixed: