Troubleshooting YouFibre broadband speed problems

Before you begin troubleshooting the speed of your YouFibre broadband connection, we recommend that you perform a YouFibre Broadband Speed Test to confirm your current internet speed.

Also confirm the minimum download speed you have subscribed to from YouFibre.

You can get this information by checking your YouFibre broadband bill, your YouFibre contract or by contacting YouFibre.

Likely causes of YouFibre’s slow broadband performance

Is it the YouFibre internet connection that is slow or could it be your device (laptop/smartphone/PC)?

You may need to consider how many applications are running on your device.

The performance problem may be due to over-utilisation of your device’s resources e.g RAM/memory/CPU Processor and as opposed to a problem with YouFibre’s broadband connection.

If you’re on a laptop then you may use the task manager to check your CPU and Memory utilisation.

On other device, you could try restarting the device which should hopefully shut down all programs that may have been using up system resources.

Run the YouFibre Speed test on your PC and your phone to check how the speed test results compare between the two devices.

This should hopefully give you some info to work with in terms of if the issue is with your PC/Smartphone or the YouFibre broadband connection.

• What does the YouFibre download and upload speed mean?
• Who is the best Broadband Service Provider in the UK?
• 5 methods to improve your YouFibre Internet speed
• DNS hack to improve internet browsing speed on YouFibre

Is your Wifi the problem?

The cause of the performance problem may be your wireless as opposed to the YouFibre broadband connection.

You can rule out the wireless network by simply connecting your computer directly into the YouFibre broadband router with a network cable and run the YouFibre Speedtest again.

If the speed is better when you are connected by a network cable, this suggests that the problem may be with your Wi-Fi network.

A few other things to check:

• Are the Wireless channels that you’re using for your Wi-Fi network network (SSID) overlapping with the neighbors?
• Is the Wi-Fi network signal from the wireless router obstructed?
• Does your performance get better when your are standing directly in-front of the YouFibre wireless router?

Who’s connected to my wireless network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured Wi-Fi network? How strong is your Wifi network password? It could be time to change it.

Others could be on your Wi-Fi network and eating up all your YouFibre speed by downloading, uploading or even streaming music or videos over your YouFibre broadband connection! Worse still, they could be conducting illegal activities over your YouFibre broadband connection.

Here are 3 apps that you can potentially utlise to analyze your Wifi network to check who is connected:

• Microsoft users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• WiFi scanning tool WiFi Analyzer

The above applications scan your Wifi network and display a list of the devices connected.

• How to see who is on your YouFibre Wifi network

Do I need a Wifi booster for my YouFibre broadband?

You may find that there are Wi-Fi coverage holes in your property, a Wi-Fi network extender aka a wireless Booster is the best fix to increase your Wi-Fi signal to cover any black spots.

• Cheapest Wifi Signal Boosters

The wireless network booster picks up the existing wireless network signal just as it is becoming weaker and re-transmits the wireless network signal to increase it’s coverage.

Place the Wi-Fi network booster near the position where your Wifi signal from your YouFibre broadband router is starting to become weaker.

Place it approximately where your Wifi network signal is dropping down to less than two signal bars. Walk around your property with a smartphone to find where this location is.

When did you last upgrade the YouFibre broadband router?

The YouFibre and broadband infrastructure, in general, are constantly upgraded to support new features and improve performance as technology evolves.  Ensure that your YouFibre broadband router is running on the most up to date software.

Most YouFibre broadband routers will allow you to carry out the software update by logging into the YouFibre broadband router and simply clicking a button to do the update.

If you cannot do this, get in touch with YouFibre and they will do this for you or alternatively, talk you through the process.

In addition to updating the software, if you have had hardware for a long period, it is worth speaking to YouFibre to ask for a router upgrade.

Is the problem outside your property (at the exchange)?

This is probably the most likely cause for YouFibre broadband performance issues in your home and is more common for broadband connections that are delivered using phone lines.

If you are unsure if this is relevant in your case, you should contact YouFibre who will be able to conduct the appropriate line tests to see if there is a issue on the YouFibre broadband line.

Is the performance issue due to YouFibre Internet congestion?

If you are finding that the YouFibre internet connection speed in your area is slow during certain periods e.g weekends or evenings, it may be due to congestion during peak hours.

• What is Broadband Contention Ratio and does YouFibre have contention?

You should contact YouFibre to check your guaranteed speed.

Re-testing your YouFibre internet connection

After the problem has been fixed either by yourself or YouFibre, re-test the broadband connection using  at least two separate Speedtests to ensure the problem is resolved:

• • Use the ookla internet broadband speed checker to test your YouFibre broadband
  • Check your YouFibre broadband speed using Ookla Offical Speed Test
  • Test your YouFibre internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker YouFibre broadband speed checker
  • • 0845UK Internet Speed Checker and troubleshooting