How to troubleshoot Your Coop internet speed issues

Before you begin troubleshooting the speed of your Your Coop internet connection, we recommend that you run a Your Coop Broadband Speedtest to measure your current internet speed.

It is a good idea to also confirm the minimum download speed you have subscribed to from Your Coop.

You can find this information by checking your Your Coop broadband bill, your Your Coop contract or by contacting Your Coop.

Probable causes of Your Coop’s slow internet performance

Is it your Your Coop broadband that is slow or could it be your device (PC/laptop/phone)?

You need to consider the number of apps are running on your device.

The speed problem could be due to over-utilisation of your device’s resources e.g Memory/CPU and not a problem with Your Coop’s internet connection.

If you’re on a PC then you may use the task manager to see your CPU and RAM usage.

On other device, you should try rebooting the device which should hopefully shut down all programs that may be using up system resources.

Run the Your Coop Speed test on your PC and your mobile to see how the speed test results compare between the 2 devices.

This should hopefully give you more information to help determine if the problem lies with your device or the Your Coop internet connection.

• What does the Your Coop download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• 5 methods to improve your Your Coop broadband speed
• DNS tip to improve internet browsing speed on Your Coop

Is the Wifi the cause of the performance issue?

The root cause of the performance problem may be your Wifi and not the Your Coop broadband connection.

You can rule out the Wifi by simply connecting your PC directly to the Your Coop broadband router with an ethernet cable and run the Your Coop Speed test again.

If the speed improves when you’re connected by an ethernet cable, this shows that the issue may be with your wireless.

Possible things to look further into:

• Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with the neighbors?
• Is the wireless signal from the wireless router obstructed?
• Does the speed get better when your are stood right infront of the Your Coop internet router?

Who’s connected to my Wi-Fi network?

Have you checked that your Wi-Fi network password has not been shared? Do you have an open Wifi network? How complex is your Wi-Fi network password? It could be time to change it.

Neighbors could be on your Wi-Fi network and eating up all the Your Coop bandwidth by downloading, uploading or even streaming music or videos on your Your Coop broadband connection! Worse than that, they could be conducting illegal activities on your Your Coop broadband connection.

There are 3 applications that you can use to analyse your wireless network to check who’s connected:

• Microsoft users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• wireless network scanning tool WiFi Analyzer

The above software will scan your wireless network and show you a list of the everything on your wifi.

• How to see who is on your Your Coop Wifi network

Do I need a Wifi booster for my Your Coop broadband?

If you discover that there are Wifi coverage gaps at your property, a Wi-Fi network extender also known as a Wifi Booster may be the best fix to boost your Wi-Fi signal to cover any black spots.

• Best Wifi Signal Boosters

The wireless network extender simply picks up the existing Wifi signal just as it is starting to become weaker and re-transmits the Wifi network signal to extend it’s coverage.

Place the Wifi extender near where your wireless network signal from the Your Coop broadband router is becoming weaker.

Position it near where your Wifi network signal drops down to less than two bars. Walk around your home with a tablet to try and establish where this location is.

When did you last upgrade the Your Coop broadband router?

The Your Coop and broadband infrastructure, in general, are frequently upgraded to support new features and improve reliability as technology evolves.  Always ensure that your Your Coop broadband router is running on the latest software.

Most Your Coop internet routers will allow you to carry out the software upgrade by logging into the Your Coop broadband router and simply clicking a button to perform the upgrade.

If you can’t do this, contact Your Coop and they will do this for you or alternatively, talk you through performing the upgrade yourself.

In addition to upgrading the software, if you have had router for a long period, it is worth talking to Your Coop to request for a router upgrade.

Is the cause of the problem external to your home (at the exchange)?

This is probably the most likely cause for Your Coop broadband performance problems in your area and it’s more common with internet broadband connections that are delivered through phone lines.

If you are unsure if this is relevant in your case, you should contact Your Coop who will be able to carry out the appropriate line checks to check if there is a issue on the Your Coop broadband connection.

Is it due to Your Coop Internet congestion?

If you’re finding that the Your Coop broadband connection speed in your area is slows down during certain times i.e. over weekends and evenings, it may be due to congestion during peak hours.

• What’s Broadband Contention Ratio and does Your Coop have contention?

You should contact Your Coop to check your guaranteed speed.

Test your Your Coop internet connection

After the problem has been fixed either by yourself or Your Coop, re-test the broadband connection using  at least 2 independent Speedtests to ensure the problem is resolved:

• • Use the ookla internet broadband speed test to test your Your Coop broadband
  • Check your Your Coop connection speed using Ookla Offical Speed Test
  • Test your Your Coop internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Your Coop broadband speed checker
  • • 0845UK Internet Speed Checker and troubleshooting