Zen Internet Broadband Speed Checker and troubleshooting

 Zen Internet internet Speed Checker

Click on the “Go” button below on the Ookla Speed Test to see the internet speed of your Zen Internet internet connection.

Information on how to fix issues with your Zen Internet broadband can be found below.

Unhappy with Your Zen Internet internet connection?

Enter Your Postcode to review alternative broadband packages to Zen Internet Broadband.


How to troubleshoot Zen Internet broadband speed issues

Zen Internet Internet Speedchecker - Slow Internet speed

Before you start troubleshooting the speed of your Zen Internet internet connection, we recommend that you run a Zen Internet Broadband Speed Test to measure your current connection speed.

Also confirm the minimum download speed that you on your broadband package from Zen Internet.

You can find this information by checking your Zen Internet broadband bill, your Zen Internet contract or by contacting Zen Internet.

Possible causes of Zen Internet’s slow broadband speed

Is it your Zen Internet internet connection that is slow or is it your device (laptop/smartphone/PC)?

You need to check how many apps are running on your device.

The performance problem could be due to over-utilisation of your system resources e.g RAM/memory/CPU Processor and as opposed to an issue with Zen Internet’s internet connection.

If you are on a PC then you may use the task manager to check your Processor and RAM usage.

On any other device, you should try restarting the device which hopefully should shutdown all programs that may be hogging your systems resources.

Re-run the Zen Internet Speed checker on your computer and your phone to see how the speed test results compare between the two devices.

Hopefully this should give you more info to help determine whether the problem lies with your PC/Smartphone or the Zen Internet internet connection.

Is your wireless the cause of the slowness?

The cause of the performance issue could be your Wifi network and not the Zen Internet broadband internet connection.

You could rule out the wireless by connecting your PC directly into the Zen Internet broadband router using a network cable and run the Zen Internet Speedtest again.

If the result improves when you’re connected by an ethernet cable, this proves that the problem may be with the wireless.

Possible things to investigate:

  • Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with your neighbors?
  • Is your wireless signal from the wireless router obstructed?
  • Does your speed get better when you’re stood right infront of the Zen Internet broadband router?

Who is connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been hacked? Do you have an open wireless network? How strong is your wireless network password? It may be time to change it.

Others could be using your Wifi network and using up all the Zen Internet bandwidth by downloading, uploading or even streaming music or videos over your Zen Internet broadband connection! Worse still, they may be carrying out illegal activities over your Zen Internet internet connection.

Zen Internet wireless not working

Here are three apps to use to scan your Wifi network to check who’s connected:

The above apps will scan your Wi-Fi network and display a list of the connected devices.

Should I get a wireless network booster for my Zen Internet broadband?

You may find that there are Wi-Fi coverage gaps in your home, a wireless network extender also known as a Wifi Booster is the best fix to boost your Wi-Fi signal to cover any coverage holes.

The wireless booster simply picks up the existing Wi-Fi network signal as it is becoming weaker and re-transmits the Wi-Fi network signal to increase it’s coverage.

Position the Wi-Fi network booster where your Wi-Fi network signal from your Zen Internet internet router is starting to become weaker.

Place it approximately where your wireless signal drops down to less than 2 signal bars. Walk around your house with a mobile phone to determine where this location is.

When was the last time you upgraded the Zen Internet broadband router?

Zen Internet broadband router upgrade

The Zen Internet and broadband infrastructure, in general, are constantly upgraded to support new features and improve reliability as technology evolves.  Ensure that your Zen Internet broadband router is running on the latest software.

Most Zen Internet broadband routers will allow you to carry out the software update by simply logging on the Zen Internet broadband router and simply clicking a button to do the upgrade.

If you cannot do this, get in touch with Zen Internet and they will be able to do this for you or talk you through the process.

In addition to upgrading the software, if you have had the same hardware for a long period, it may be worth talking to Zen Internet to request for a hardware upgrade.

Is the cause of the problem outside your property (at the exchange)?

This is probably the most common reason for Zen Internet broadband performance issues in your home and it’s more common for internet broadband connections that are delivered using copper phone lines.

If you are unsure if this is applicable to you, you should contact Zen Internet who should be able to carry out the appropriate connection checks to check if there is a problem on the Zen Internet internet line.

Is the performance issue because of Zen Internet Internet congestion?

If you’re finding that the Zen Internet broadband connection speed in your area is slow during certain periods i.e. over weekends and during the evening, it may be because of congestion during peak times.

You should speak to Zen Internet to check your minimum speed.

Find Best Alternatives to Zen Internet Broadband

 

Test your Zen Internet internet connection

After the fault has been fixed either by yourself or Zen Internet, re-test your internet connection using  at least two independent Speedtests to ensure the fault is fixed:

How useful was this content?

Click on a star to rate it.

Average rating / 5. Vote count:

Be the first to rate this page.