Zen Internet internet Speed Checker
Click on the “Go” button below on the Ookla Speed Checker to see the internet speed of your Zen Internet internet connection.
Information on how to troubleshoot issues with your Zen Internet internet connection are in the sections below the Ookla Speed test widget.
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How to troubleshoot Zen Internet internet performance problems
Before you start troubleshooting the performance of your Zen Internet broadband connection, we suggest that you run a Zen Internet Broadband Speed Test to confirm your current broadband speed.
You may also want to find out the minimum download speed that you have subscribed to from Zen Internet.
You can get this info by checking a Zen Internet broadband bill, your Zen Internet contract or by contacting Zen Internet.
Possible causes of Zen Internet’s slow broadband speed
Is it your Zen Internet internet connection that is running slow or is it your device (PC/laptop/phone)?
You need to check the number of apps are currently running on your device.
The speed issue may be due to over-utilization of your device’s resources i.e RAM/CPU and not a problem with Zen Internet’s broadband connection.
If you are on a computer then you can use the task manager to see your CPU and Memory utilization.
On other device, you should try rebooting the device which hopefully will kill all programs that may be using up your systems resources.
Run the Zen Internet Speed test on your PC and your mobile phone to see how the speedtest results differ between the 2 devices.
This should hopefully give you more info to help determine whether the issue lies with your PC/Smartphone or the Zen Internet broadband connection.
- What does the Zen Internet download and upload speed mean?
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- DNS hack to improve internet browsing speed on Zen Internet
Is the wireless the cause of the issue?
The root cause of the performance issue could be your wireless and not the Zen Internet broadband internet connection.
You could rule out the wireless by connecting your computer directly into the Zen Internet broadband router using an ethernet cable and then run the Zen Internet Speed test again.
If the result improves when you are connected by a network cable, this shows that the issue may be with your wireless.
Possible things to investigate:
- Are the Wireless channels that you’re using for your Wi-Fi network network (SSID) overlapping with your neighbors?
- Is your wireless signal from the wireless router obstructed?
- Does your performance improve when your are standing directly infront of the Zen Internet broadband router?
Exactly who’s connected to my wireless network?
Have you checked that your Wi-Fi network password has not been hacked? Do you have an open Wifi network? How strong is your wireless network password? It may be time to update it.
Neighbors could be using your wireless network and using up all the Zen Internet bandwidth by downloading, uploading or even streaming music or video over your Zen Internet broadband connection! Worse still, they could be conducting illegal activities over your Zen Internet broadband connection.
Here are three applications that you can potentially use to analyze your Wi-Fi network to see who’s connected:
- Microsoft users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- wireless network scanning application WiFi Analyzer
The above software analyse your wireless network and display a list of the everything on your wifi.
Do I need a wireless booster for my Zen Internet broadband?
You may discover that there are wireless coverage holes in your property, a wireless network extender aka a Wifi Booster may be the best solution to increase your wireless signal to cover any coverage holes.
The wireless network booster simply picks up your existing wireless signal just as it is becoming weaker and re-transmits the Wi-Fi network signal to increase it’s reach.
Place the Wifi network booster/extender near the position where your Wifi network signal from your Zen Internet internet router is becoming weaker.
Position it approximately where your wireless network signal drops down to less than two signal bars. Walk around your home with a smartphone to try and establish where this location is.
When did you last upgrade the Zen Internet broadband router?
The Zen Internet and broadband infrastructure, in general, are constantly updated to provide new features and improve performance as technology evolves. Always ensure that your Zen Internet internet router is running the most up-to-date software.
Most Zen Internet broadband routers will allow you to perform the software upgrade by logging into the Zen Internet broadband router and simply clicking a button to start the update.
If you cannot do this, get in touch with Zen Internet and they will do this for you or talk you through the process.
As well as updating the software, if you have had router for a long period, it may be worth speaking to Zen Internet to ask for a router upgrade.
Is the problem outside your property (at the exchange)?
This is probably the most likely reason for Zen Internet broadband performance problems in your area and it’s more common for broadband connections that are delivered through copper phone lines.
If you are unsure if this is applicable to you, you should contact Zen Internet who will be able to conduct the appropriate line checks to see if there is a fault on the Zen Internet internet line.
Is the performance issue because of Zen Internet broadband congestion?
If you’re finding that the Zen Internet broadband connection speed in your area is slows down during certain periods e.g weekends or during the evening, it may be because of congestion during peak times.
You should speak to Zen Internet to find out your guaranteed speed.
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Test your Zen Internet internet connection
After the problem has been resolved either by yourself or Zen Internet, retest the internet connection using at least 2 separate Speedtests to ensure the fault is resolved: