Sky Broadband Review

Are you considering switching to Sky broadband in June 2026?

Thinking about switching to Sky Broadband?

As one of the UK’s most popular internet providers, Sky offers a range of broadband speeds from 35Mb to 900Mb, along with the option to bundle in TV, phone, and mobile services. If you’re looking to streamline your household bills, Sky could be a convenient choice.

This Sky broadband review includes key insights from the latest Ofcom service quality report, covering broadband reliability and customer service. We also explore how Sky stacks up against major competitors like Virgin Media and BT. Plus, with Sky’s dedicated “switch squad”, moving from your current provider is simpler than ever.

Another advantage of choosing Sky Broadband is its flexible package options. Whether you need a budget-friendly broadband plan or ultrafast fibre for heavy streaming and gaming, Sky offers deals to suit different needs. With transparent pricing and regular promotions, it’s worth checking what’s available before making a decision.

Sky broadband packages in June 2026

Looking for the best Sky broadband deals in June 2026? Below, you’ll find the latest offers from Sky, including fibre packages with speeds up to 900Mb/s. To see if Sky broadband is available at your address, enter your postcode in the checker. If Sky isn’t available in your area, the alternative broadband providers available in your area will be displayed, ensuring you find the best alternative option for your home.  Sky also offers broadband and TV bundles, allowing you to combine Sky broadband with premium entertainment packages. If you’re interested in a broadband and TV deal, simply select “Yes” in the “TV” filter within the comparison table.

Is Sky broadband any good?

Sky is a well-established broadband provider with a solid reputation for reliability and customer service. It offers a range of broadband, TV, and mobile bundles, making it a convenient choice for those looking to combine entertainment and communications in one package.

One of Sky’s key strengths is its low complaint rates. According to Ofcom’s latest report, Sky had the fewest broadband complaints among major UK providers, with just 16 complaints per 100,000 customers, well below the industry average. This suggests that Sky performs consistently in terms of service quality and customer satisfaction.

Sky also makes switching providers hassle-free. Their dedicated “switch squad” takes care of transferring your broadband, handling contract cancellations, and ensuring a smooth transition without extra stress.

As with all providers, experiences can vary, and online reviews often reflect mixed opinions. However, if you’re looking for a trusted provider with strong customer service and competitive broadband speeds, Sky is certainly worth considering.

One Touch Switching with Sky Broadband

Sky Broadband makes switching to a new provider easier than ever with the One Touch Switch process. Thanks to Ofcom regulations, customers no longer need to contact their current broadband provider to cancel or arrange their switch – Sky handles everything for you.

How It Works

Switching with One Touch Switch is straightforward:

1. Check availability – Enter your postcode to see the broadband speeds available at your address.
2. Select your plan – Choose the best Sky Broadband package that suits your needs.
3. Provide basic details – At checkout, enter a few details, and Sky will notify your current provider that you’re leaving.
4. Activation date confirmed – Sky will set up your new broadband and provide an activation date.
5. Plug in and get online – On your activation date, simply connect your Sky Hub, and you’re ready to go.

Key Benefits of One Touch Switch

• No need to contact your old provider – Sky takes care of the cancellation process.
• Hassle-free transition – Everything is arranged, ensuring a smooth switch.
• 24/7 real-person switching support – Sky provides round-the-clock assistance to guide you through the switch.
• Leaving fee assistance – Sky may offer up to £100 towards your exit fees if you need to pay an early termination charge to your previous provider.

Sky Early Termination Switching Credit

With One Touch Switch, changing broadband providers is quick, simple, and stress-free, allowing you to seamlessly move to Sky Broadband without unnecessary delays.

Sky understands that switching broadband or TV providers can come with unexpected costs, which is why they offer a Switching Credit to help cover early termination fees charged by your previous provider. If you’re moving to Sky Broadband, you can receive up to £100 credit, and if you’re switching to Sky TV, Sky offers another £100 credit. For customers signing up for both Sky Broadband and Sky TV, Sky provides a £200 credit, making the transition more affordable. More information here – Sky Switching Credit Offer

Overview of Sky broadband Performance vs competitors

Sky Broadband is one of the UK’s leading internet providers, but how does it compare to its competitors in terms of performance?

In this section, we examine key metrics such as speed, reliability, customer satisfaction, and complaint rates, using insights from Ofcom’s latest service quality report. This is Ofcom’s the seventh annual report, the next survey will be conducted in Q4 2024, for publication in 2025.

Sky broadband number of customer complaints vs competitors

Compared to other broadband providers such as  BT, Plusnet, TalkTalk, Vodafone and Virgin Media, Sky had the fewest broadband complaints (16 per 100k subscribers compared to the industry average of 44).

Sky’s handling of customer complaints vs competitors

Sky average call waiting times and abandonment rates vs competitors

Likelihood of customers recommending Sky broadband

Sky broadband packages

Sky Broadband offers a variety of packages designed to cater to different household needs, from basic broadband for general browsing or ultrafast fibre for high-demand activities like 4K streaming and gaming.

Most Sky broadband packages come with an 18 or 24-month contract, and speeds vary by location. Here’s an overview of Sky’s key broadband plans:

• Sky Superfast 35 – Offers an average download speed of 36Mb and upload speed of 9Mb, ideal for smaller households with light internet usage.
• Sky Superfast Fibre – Delivers an average download speed of 61Mb and upload speed of 16Mb, perfect for general browsing and streaming in multi-user homes.
• Sky Ultrafast Fibre – Available to 32% of UK homes, providing up to 145Mb download speeds and 27Mb upload speeds, suitable for 4K streaming, gaming, and HD content.
• Sky Ultrafast Plus – Covers 24% of UK homes, offering 500Mb download speeds and 60Mb upload speeds, ideal for high-bandwidth households.
• Sky Gigafast Fibre – The fastest package available, offering full-fibre speeds of 900Mb download and 90Mb upload speeds via Fibre to the Premises (FTTP). Supports over 120 devices connected simultaneously.

Sky also provides WiFi guarantees, ensuring strong signal coverage throughout your home, or your money back. Additionally, customers can check which speed is available in their area using the Sky Broadband Availability Checker.

Sky broadband Router

Sky Broadband Routers

Sky provides two primary routers for its broadband customers – the Sky Broadband Hub, which comes as standard with all packages, and the Sky Max Hub, an advanced option available with WiFi Max or top-tier fibre packages. Both routers offer high-speed connectivity, improved WiFi coverage, and reliable performance for households with multiple connected devices.

Sky Broadband Hub

The Sky Broadband Hub is designed for standard fibre and full-fibre connections, offering improved range and stability compared to previous Sky routers. Key features include:

• Smart Channel Selection – Automatically picks the best WiFi frequency for a stable connection.
• Dual-Band WiFi (2.4GHz & 5GHz) – Optimises performance across different devices.
• Four Gigabit Ethernet Ports – Supports wired connections for up to four devices.
• Eight Internal Antennas – Provides enhanced signal strength for better whole-home WiFi coverage.
• Supports Up to 64 Devices – Allows multiple connections for smart home setups.
• VoIP Port for Internet Calling – Enables seamless voice communication via broadband.

Sky Max Hub

The Sky Max Hub is Sky’s most powerful router, offering WiFi 6 technology, designed for ultrafast broadband speeds and high-capacity device connections. It includes:

• WiFi 6 Support – Enhances speed, capacity, and performance for multiple devices.
• Smart Channel Optimisation – Minimises interference by selecting the best WiFi channel.
• Up to 120 Connected Devices – Ideal for smart homes with many gadgets.
• Enhanced Antenna Design – Provides stronger WiFi signal across larger homes.
• Four Gigabit Ethernet Ports – Allows stable, high-speed wired connections.
• Eco-Friendly Build – Uses energy-efficient technology to reduce power consumption.

Both routers offer automatic troubleshooting, ensuring smooth connectivity and minimal disruptions. If you experience poor WiFi coverage, Sky WiFi Max includes mesh repeaters, helping extend signal strength throughout your home.

Sky’s latest routers are a significant upgrade from older models like the Sky Hub (2013) and the Sky Q Hub, providing better speed, stronger WiFi range, and more reliable connection. Sky broadband Routers Setup Guides.

Sky broadband features and Add-ons

Sky Broadband offers more than just fast internet speeds – it comes with a variety of features and add-ons designed to enhance connectivity, improve reliability, and give customers extra control over their broadband experience.

In this section, we’ll explore Sky’s broadband guarantees, WiFi enhancements, and Sky Talk, helping you understand how these extras can improve your internet experience.

Sky Talk

All broadband packages include line rental, with Sky Talk provided as internet-based Voice Over IP (VOIP) calls for full fibre customers. However, Sky Talk is not recommended for those who rely on their landline for emergency services, such as people without a mobile phone or those with emergency care alarms.

Sky Talk offers a variety of calling plans for customers who need a landline:

• Sky Talk Pay as You Talk – No monthly fee; pay only for the calls you make.
• Sky Talk Evenings & Weekends Extra – Unlimited calls to UK landlines and mobiles during evenings and weekends.
• Sky Talk Anytime Extra – Unlimited calls to UK landlines and mobiles anytime.
• Sky Talk International Extra – Includes unlimited calls to international destinations, making it ideal for staying in touch with family abroad.

Sky Broadband Speed Guarantee

Sky Broadband includes a Speed Guarantee, ensuring that customers receive reliable and consistent speeds based on their package. If the download speed to your Sky Hub drops below the guaranteed minimum for three consecutive days or more, you have the right to leave your contract early without termination charges or upgrade to a faster package at no extra cost.

How It Works

Sky continuously monitors broadband speeds to ensure that customers receive the service they’re paying for. To check your speed, you can use the Sky Service Checker, the MySky app, or contact Sky customer support. If your connection consistently falls below the promised minimum speed, Sky offers solutions to improve performance.

Compensation for Low Speeds

If Sky cannot resolve a speed issue and your broadband remains below the guaranteed minimum, you can claim one month of your broadband subscription as credit to your Sky account. However, this compensation applies only to broadband fees and excludes Sky Talk charges, add-ons like WiFi Max, and call costs.

Conditions & Exclusions

Sky’s Speed Guarantee covers fixed-line connections to the Sky Hub but does not account for WiFi signal strength inside the home, which may vary based on device performance and home setup. Additionally, major service outages or total loss of service (such as broadband being entirely down) do not count towards the three-day period for claiming compensation.

Sky fibre customers customers can request compensation if they are still within their minimum contract term. Speed-related claims can be made once per contract period, ensuring that customers receive fair support throughout their subscription.

Sky’s Speed Guarantee is one of the ways the provider aims to offer transparent and dependable broadband service, giving customers peace of mind that they’ll get the speeds they signed up for.

Sky WiFi Guarantee with Boost

Sky’s WiFi Guarantee with Boost ensures reliable coverage throughout your home, promising a minimum speed of 3Mb/s in every room or your money back. If Sky cannot meet the guaranteed speed after troubleshooting, you can cancel your Sky Broadband Boost subscription without early termination charges.

How It Works

When you sign up for Sky Broadband Boost, you’ll receive a Sky Broadband Booster, which helps extend WiFi coverage in areas of your home where the signal may be weaker. If you experience slow speeds, Sky offers a WiFi engineer visit to assess and improve your signal strength. Sky engineers ensure that your WiFi reaches every room (excluding external structures like garden offices or sheds).

Claiming Your Money Back

If, after an engineer’s assessment, Sky is unable to provide a minimum 3Mb/s speed in every room, you can claim one month of your broadband and Boost subscription fee as credit to your Sky account. This guarantee applies once during your 24-month minimum term and is only valid if you are using Sky’s router and booster(s).

Additional Benefits of Sky Broadband Boost

Aside from the WiFi Guarantee, Sky Broadband Boost offers other perks:

• Daily line checks – Sky automatically monitors your broadband for faults and slow speeds, fixing problems remotely.
• Free Sky Mobile data during broadband outages – If your broadband goes down for 30 minutes or longer, Sky will compensate customers with 2GB of mobile data, credited to their Sky Piggybank.
• Priority WiFi engineer visits – Evening and weekend visits are available with no extra charges.

Sky’s WiFi Guarantee with Boost ensures that your home broadband experience is as seamless as possible, providing enhanced connectivity and proactive support.

Sky Wall to Wall WiFi Guarantee

Sky’s Wall to Wall WiFi Guarantee ensures strong WiFi coverage throughout your home, providing a minimum speed of 3Mb/s in up to 12 rooms, including up to 5 bedrooms. If Sky is unable to meet this guarantee, you can claim one month’s broadband subscription as credit to your Sky account.

How It Works

The Wall to Wall WiFi Guarantee is available with any Sky fibre product and requires a Sky Broadband Hub. Sky engineers ensure that your home receives consistent speeds in every room, helping eliminate weak signal areas. However, this guarantee does not cover outdoor spaces or external structures, such as sheds or garden offices.

Claiming Compensation

If, after an engineer visit, your home does not receive at least 3Mb/s in every covered room, you can claim a credit for one month’s broadband subscription. This claim can be made once per address during the 24-month minimum term, but only if you are using Sky’s provided router and equipment.

Key Considerations

• The guarantee does not apply to WiFi Guarantee with Boost or Enhanced Wall to Wall WiFi Guarantee with WiFi Max – claims cannot be made under multiple guarantees.
• External rooms, buildings, or structures do not qualify for compensation.
• The first 14 days after activation are required before a claim can be processed.

With the Wall to Wall WiFi Guarantee, Sky aims to ensure reliable whole-home WiFi, offering customers peace of mind that their broadband will perform as expected.

Sky Enhanced Wall to Wall WiFi Guarantee with WiFi Max

Sky’s Enhanced Wall to Wall WiFi Guarantee with WiFi Max ensures that your home gets consistently strong WiFi coverage, providing a minimum speed of 10Mb/s or 25Mb/s, depending on your broadband package. If Sky cannot meet this guarantee, you can claim one month’s broadband and WiFi Max subscription fee as credit to your Sky account or cancel your WiFi Max subscription without early termination charges.

How It Works

This guarantee applies to customers using Sky WiFi Max, which includes the Sky Max Hub and Sky Max Pods to boost WiFi signals throughout your home. If you experience slow speeds in any room, Sky offers an engineer visit to assess and improve your WiFi coverage. The minimum guaranteed speed varies by package.

• 10Mb/s guarantee – Applies to Sky Broadband Superfast 35, Superfast, Full Fibre 75, Full Fibre 100, NOW Superfast Powered by Sky, NOW Full Fibre 75 Powered by Sky, and NOW Full Fibre 100 Powered by Sky.
• 25Mb/s guarantee – Applies to Sky Broadband Ultrafast, Full Fibre 150, Full Fibre 300, Full Fibre 500, Full Fibre Gigafast, and NOW Full Fibre 300 Powered by Sky.

Claiming Compensation

If, after an engineer’s visit, your home does not receive the promised speed in every covered room, you can claim one month of your broadband and WiFi Max subscription fee as credit. The claim must be made within 24 months of your contract, and only one claim per address is allowed. Additionally, Device Priority must be switched off before speed assessment, ensuring fair measurement across all devices.

Key Considerations

• The guarantee does not cover outdoor spaces or external buildings, such as sheds or garden offices.
• Customers cannot claim under both the Enhanced Wall to Wall Guarantee and the standard Wall to Wall WiFi Guarantee – only one applies per household.
• The first 14 days after activation are required before a claim can be processed.

With WiFi Max, Sky aims to provide strong whole-home connectivity, ensuring seamless browsing and streaming on multiple devices.

Sky TV and Broadband Packages

Sky offers a range of TV and broadband bundles, making it easy to combine fast fibre broadband with premium entertainment options like Sky Atlantic, Netflix, and Discovery+. Whether you’re a casual viewer or a dedicated binge-watcher, Sky’s packages cater to different needs with flexible plans and straightforward pricing.

These bundles provide access to streaming, live TV, and on-demand content, with options to add Sky Sports, Sky Cinema, TNT Sports, and Sky Kids.

Sky Stream

Sky Stream is Sky’s hassle-free, satellite-free TV service, designed to deliver premium entertainment over broadband without the need for a dish. It works via a compact Sky Stream puck, which connects to your TV via HDMI and streams content directly through your internet connection.

What’s Included with Sky Stream?

• Sky Entertainment – Access to Sky Atlantic, Sky Max, Sky Comedy, Sky Documentaries, and more, along with live TV and on-demand content.
• Netflix & Discovery+ – Get Netflix Standard with Ads included in your package, plus Discovery+ Basic for real-life entertainment and reality shows.
• No Dish Required – Enjoy instant streaming with simple plug-and-play setup, no satellite installation needed.
• Customisable Packages – Upgrade your plan with Sky Cinema, Sky Sports, TNT Sports, Sky Kids, and additional streaming apps.
• Ultra HD & Dolby Atmos – Sky Stream supports 4K Ultra HD picture quality and Dolby Atmos sound for immersive viewing.

Sky Stream is a flexible and easy-to-use streaming solution, offering all your favourite Sky content alongside popular streaming apps in one convenient package.

Sky Essential TV & Netflix

Sky Essential TV is an affordable entry-level TV and broadband bundle that includes a selection of Sky entertainment channels, along with Netflix Standard with Ads and Discovery+. It’s perfect for those who want premium TV and streaming without a satellite dish, as it works via Sky Stream, delivering content directly over broadband.

What Channels Are Included in Sky Essential TV?

• Sky Atlantic, Sky Sports News, Sky Sports Mix – Access to popular Sky channels.
• Netflix Standard with Ads – Enjoy top Netflix shows and films on two screens in HD. Already have Netflix? Sky transfers billing, so you don’t pay twice.
• Discovery+ Basic – A streaming home for real-life entertainment.
• Flexible Contracts – Choose between a 24-month term or a rolling monthly subscription

Sky Cinema

Sky Cinema offers an extensive selection of blockbuster films, exclusive premieres, and timeless classics, providing an unrivalled viewing experience for movie lovers. With access to over 1,000 films on demand, Sky Cinema ensures that there’s always something to watch, whether it’s recent Hollywood hits or beloved favourites.

What’s Included?

• Premiering New Movies Daily – Sky Cinema debuts a new film every day, keeping subscribers entertained with fresh content.
• Dedicated Channels – Enjoy specially curated channels such as Sky Cinema Premiere, Sky Cinema Action, Sky Cinema Comedy, and Sky Cinema Family, making it easy to find films that suit your mood.
• Stream Anywhere – Watch Sky Cinema on Sky Stream, Sky Glass, or the Sky Go app, ensuring seamless access across multiple devices.
• Paramount+ Access – Customers also receive Paramount+ Basic with Ads, giving access to even more blockbuster films and popular series.
• Vue Cinema Ticket Offer – Sky Cinema subscribers can claim two standard Vue cinema tickets per month, valid for showings from Sunday to Thursday.

Sky Cinema is a premium movie service designed for those who want instant access to the biggest films, uninterrupted viewing, and exclusive premieres, all from the comfort of home.

Sky Stream Ultimate TV

Sky Stream Ultimate TV is a premium entertainment package, delivering a wider range of channels than standard Sky Stream. It combines Sky’s top entertainment, factual, and movie channels with Netflix Standard with Ads, offering a comprehensive viewing experience without the need for a satellite dish.

Exclusive Channels in Sky Ultimate TV

Subscribers to Sky Ultimate TV get access to all channels in the Sky TV essentials package plus the following;

• Sky Entertainment & Factual –  Sky Showcase, Sky Witness, Sky Max, Sky Crime, Sky Documentaries, Sky Comedy, Sky Nature, Sky Arts, Sky History, Sky Sci-Fi HD
• Drama & Comedy – alibi, GOLD, Comedy Central, Comedy Central Extra, MTV
• Crime & History – Crime & Investigation, Sky History 2
• Nature & Science – National Geographic, Nat Geo Wild
• Movies – Sky Replay, Movies24, Movies24+
• Music & Gaming – MTV MUSIC, MTV HITS, MTV 90s, MTV 80s, GINX TV HD
• Asian & Bollywood Cinema – Utsav Bharat, Utsav Plus, Utsav GOLD, SONY TV, SONY MAX, SONY SAB, SONY MAX 2, Colors, Colors Rishtey, Colors Gujarati, B4U Movies, B4U Music, Zee Cinema HD, Zee TV HD

Sky Stream Ultimate TV is ideal for viewers who want access to a wider variety of entertainment, factual content, and premium drama, all streamed effortlessly over broadband.

The most comprehensive Sky Broadband Review FAQs