With so many internet broadband deals available online, you may find that not all deals and speeds are available in your area.
Don’t get your hopes up on fast high speed internet deals that are simply not available to you because the infrastructure, fibre cabling, etc to support those speeds are not yet in your area.
This guide will help you find the fastest broadband speeds available in your area, the best broadband deals this week and also includes results of the latest Ofcom broadband provider customer satisfaction survey to help you make an informed decision.
1. What is the current speed of my broadband connection?
In order to know where you are going (or where you want to be), you firstly need to know where you are.
Run the Internet Speed Test (opens in a new window) to see your current internet broadband speed.
This is the benchmark internet broadband speed that you will be trying to improve on in terms of upgrading your existing connection or trying to find a better price for the same speed – whatever your goal is.
Check out our pick of this week's best broadband deals.
2. What is the best internet broadband speed in my area?
Instead of running individual broadband availability checkers on every internet broadband providers website, why not find out the best broadband speed available in your area by using the Ofcom broadband checker: Click here to open the Ofcom availability and speed checker
The Ofcom Broadband availability checker uses broadband availability and predicted speeds data provided by the UK’s major Internet Service Providers.
Sample results after running the broadband availability checker:
Broadband download speeds between 30Mbps – 300Mbps are available in your area through these suppliers:
Broadband download speeds greater than 300Mbps are available in your area through these suppliers:
- Vodafone Gigafast (up to 900Mb)
- BT Full fibre (up to 900Mb)
- Hyperoptic Hyperfast (up to 1Gb)
- Virgin Media (upto 516Mb)
Armed with this information you can now focus the providers that offer relevant speeds.
3. Which Broadband Provider offers the best broadband service?
Below is an extract of Ofcom’s (Ofcom is the UK regulator for the communications services) Comparing Service quality report published on the 21 August 2020.
Ofcom publish this report quarterly to help people make informed decisions about which provider is best for them as part of their work to ensure fairness for customers.
By shining a light on the performance of the UK’s main mobile, broadband and home phone providers, their report allows people to look beyond the price and see what level of service they can expect from different providers. It also acts as an incentive for providers to improve their customer service.
Overall satisfaction took factors into consideration such as:
- How likely were they to recommend a friend
- How quickly and efficiently were complaints dealt with
- Call waiting times
- Number of complaints received about the provider to Ofcom
4. How do I Find the best internet broadband in my area?
We have complied a review of the Top 6 UK Broadband Providers to help you on your journey to improving your broadband internet speed or price. There are also several popular broadband comparison sites such as Broadband Genie that you can use to find yourself a better internet broadband package.
5.What is a good internet speed?
The answer to this question is dependent on what online activities you would like to perform. Below are some examples of different online activities and the recommended download bandwidth.
Up to 10Mb:
Good internet speed for light usage such as internet browsing, checking social medial accounts, emails and streaming compressed MP3 music for a household of 1 – 2 people.
11Mb – 30Mb:
All the above activities plus streaming full HD (1080p) online videos, video calls such as Skype and Zoom and uploading/downloading large files.
31Mb – 60Mb:
All the above activities plus online gaming and streaming ultra HD and 4k videos.
60Mb and above:
The more people in the household using the broadband, the faster the speed you will need. Households with multiple users all carrying out the above activities at the same time will benefit from broadband speeds over 60Mb.
We hope that you have found the guide useful.
Other Related questions:
We're sorry that this page was not useful for you.
Help us improve the information on the page.
Tell us how we can improve this page?